by Ronald Barron | Jul 31, 2024 | Uncategorized
About the Role
AVP-Care Delivery
Remote-USA
About the Role
The Care Delivery Leader is a strategic role responsible for owning the delivery of the organization’s AI Care Solutions portfolio. This position will oversee a $30M-$50M Care AI Solutions delivery P&L, accountable for financial, operational and client experience metrics. The role will also be responsible for deepening and widening the relationship, driving and NPS (experience metrics) across all AI Care Solutions. The Care Delivery Leader will work closely with the Care Solutions Leader to co-own the client relationship, experience, and growth.
A Day in the Life
- Delivery Management and Oversight:
- Own the delivery of the $30M-$50M Care AI Solutions portfolio across clients.
- Directly manage the agent team, which includes both Innovaccer staff and partners (approximately 1,000-2,000 FTEs per $50M in revenue).
- Ensure efficient and effective delivery of the Care AI Solutions, focusing on financial, operational, and experience metrics.
- Collaborate with the Care Solutions Leader to co-own the client relationship, experience, and growth.
- Stakeholder Management and Influence:
- Manage and maintain strong relationships with key internal and external stakeholders, including clients, Care Program Solutions, Customer Success (CS), and Product teams.
- Manage (Financials) and grow (Revenue) client relationships 5-10x over three years
- Influence and work closely with the CS and Product teams to ensure optimal implementation, usage, and efficiency of the Care AI Solutions.
- Serve as an organizational ambassador, demonstrating strong people skills and the ability to motivate and retain both internal and external teams.
- Operational Excellence and Continuous Improvement:
- Drive efficiencies – both process and technology enabled (copilots, tool enhancement)
- Implement and maintain Six Sigma and continuous improvement practices to optimize delivery processes and drive operational efficiency.
- Oversee the financial and operational performance of the Care AI Solutions delivery, including P&L management and revenue growth.
- Establish and monitor key performance indicators (KPIs) to measure the success and impact of the Care AI Solutions delivery.
- Team Building and Culture Development:
- Foster a collaborative and innovative work environment, encouraging teamwork and cross-functional cooperation.
- Attract, develop, and retain top talent, both within the internal team and the partner ecosystem.
- Cultivate a strong organizational culture, emphasizing attention to detail and a focus on client satisfaction.
What You Need
- 15+ years of experience in managing the delivery of healthcare technology or AI solutions, with preferably 5+ years in Healthcare and with a proven track record of success.
- Demonstrated expertise in client and stakeholder management, with the ability to navigate complex relationships and influence cross-functional teams.
- Proficient in P&L management, revenue growth, and financial performance optimization.
- Experienced in leading and managing high-performing teams, with a strong focus on motivation, retention, and culture development.
- Skilled in Six Sigma and continuous improvement methodologies, with the ability to drive operational excellence.
- Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse stakeholders.
APPLY HERE
by Ronald Barron | Jul 31, 2024 | Uncategorized
About the Role
Web Producer
locations
Virtual
time type
Full time
job requisition id
R14239
EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!
Develops effective and efficient web and technology solutions. Communicates during the pre-sale and post-sale program phases through the analysis, planning, and implementation of web products.
Scope
Delivers approximately 30-50 client web sites per fiscal year from presale to post sale. May also provide mobile application solutions.
Reporting and Working Relationships
Reports to Director or Manager, Event Registration Solutions. Works closely with team members throughout the organization. Interacts regularly with external clients and vendors, as well as, Event Management, Guest Services Creative Communications and Technology teams.
Primary Responsibilities
50% – Ensures that optimum solutions to business needs have been identified by clearly defining the needs, securing agreement on objectives and priorities, generating alternatives, recommending a course of action, and developing web site in appropriate tool or completing requirements documentation. Make edits or modifications to sites and applications as needed through testing phase. Assist with request for proposal (RFP) technical questions and costing. Works with Sales team members to present web solutions.
30% – Maintains master tracking calendar of web projects. Maintains an understanding of web and mobile technologies in order to design and implement web registration and mobile application solutions that meet present needs while integrating with the future vision. Researches and identifies competitive products of competitors to help with new technology. Educates Meeting Event Managers and works with various support organizations. Conducts project debriefs to ensure understanding of improvement opportunities.
20% – Assists Meeting Event Manager with planning and controlling project progress, as well as keeping customers informed of conditions that threaten successful achievement of objectives. Willingness to travel to be trained on new platforms/offerings, client presentations and on delivery of projects, as needed.
Qualifications
1. Bachelor’s degree or equivalent experience required.
2. Minimum of 2 years of CVENT experience
3. Understanding of Group Travel processes desired.
4. Proficient in Microsoft products (Word and Excel) and web development experience (HTML and Flashpreferred).
5. Client facing experience desired.
6. Ability to handle multiple projects simultaneously and work with aggressive timelines.
APPLY HERE
by Ronald Barron | Jul 31, 2024 | Uncategorized
About the Role
Retail Operations Sr. Strategist – Amazon Required
locations
USA – Remote
time type
Full time
job requisition id
R24_223
Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple – to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values – Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change – inspire us to maintain a culture where our people take pride in their work and have fun doing it.
We support 100% remote work for applicants who reside in the United States.
As a Senior Strategist you will be responsible for all aspects of a client’s Amazon business – driving sales, marketing, promotions, new product launches as well as communicating and negotiating with several Amazon.com contacts to grow the client’s traffic, brand awareness, customer conversion, and revenue on Amazon. In essence, the Senior Strategist will act as the general strategist for each client as it relates to their Amazon.com business. The ability to thrive in a dynamic environment will be instrumental to the success of this role. You will work closely with clients and internal stakeholders to develop sustainable and profitable growth strategies.
What you’ll be doing:
- Own and/or support relationships with key clients and decision makers, including C-Level teams
- Manage & grow relationships with all relevant Amazon partners
- Develop and execute strategies to grow our client’s Amazon business, including partnering with relevant internal teams such as Product Development, Marketplace Advertising, Paid Search, etc.
- Develop, communicate, and oversee a comprehensive marketplace retail strategy with a clear understanding of all inputs that impact performance, including but not limited to: demand forecasting; catalog management; content analysis / optimization; operational efficiency; business reporting / retail analytics
- Effectively report on & communicate insights to all relevant stakeholders on client team
- Partner with leadership of other Tinuiti divisions to develop comprehensive marketing strategy for Tinuiti’s Marketplace clients
- Clear understanding of retail and marketplace platforms and functions on Amazon; experience with Vendor and/or Seller Central preferred
- Regularly communicate any & all updates to relevant to the Marketplace Operations line of business, as well as their impact to client and / or agency strategy
We’d love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don’t necessarily meet every single point on the job description, please still get in touch.
Requirements:
- A minimum of two years managing an Amazon business
- Proficient in Excel: Pivot tables, lookups, macros is a bonus
APPLY HERE
by Ronald Barron | Jul 31, 2024 | Uncategorized
About the Role
Dialogue Designer (Must be based in U.S)
Remote
Product
Contract
United States
Description
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.
This role is suited to those who want to be accountable and influential. And for those who want their words to be spoken to millions of customers of global brands.
Salary: $70,000-$80,000 (annual salary)
Requirements
- This role is suitable for someone who is looking to start their career! New Graduates welcome
- Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
- Helping build and maintain virtual assistants both using internal tools and Python
- Obsessing over metrics to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact
- Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
- Helping our engineering team ensure that our implementations of Generative AI areeffective, accurate, and safe
Minimum Requirements:
- A fixation on good user experience, you are meticulous and have an eye for detail
- Ability to explain and distil complex ideas and user flows using clear, plain, supportive, inclusive language
- Interest in natural language understanding and conversational AI
- Experience with scripting languages such as Python
- Some knowledge or aptitude for analytics or data science
Preferred Requirements:
- BS/MS degree in Interaction Design, Linguistics or another Social Science field
- Experience managing both internal and external stakeholders through various stages of content development
- Experience with NLU technology
- Experience with data manipulation, data analytics, and visualisation
APPLY HERE
by Ronald Barron | Jul 31, 2024 | Uncategorized
About the Role
Director of Product Design and Research
Nationwide
Product – Product /
Full-Time /
Remote
Everly Health’s mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin, Texas, Everly Health is the parent company to Everlywell, Everly Health Solutions, Natalist, and Everly Diagnostics. We’ve set a new standard of people-focused, diagnostic-driven care that puts patients at the center of their own health journey.
Our infrastructure guides the full testing experience with the support of a national clinician network that’s composed of hundreds of physicians, nurses, genetic counselors, PharmDs, and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industry’s biggest problems.
Role Summary:
The Director, Product Design and Research will be responsible for generating and applying insights to customer experience strategy and design. They will play a critical role as subject matter expert in evaluative research methodologies, helping to bring excellence, rigor, and consistency to our work with clients. Ideally, they will have experience in working closely with product and design counterparts to deeply understand the people we’re designing for. Work closely with client and project stakeholders to understand business goals and challenges.
Responsibilities:
- Set the direction and vision for the product design function
- Manage and grow your team of product leaders and designers
- Define research questions and methodological approach
- Lead the execution of design and user research programs, including data collection, analysis, and synthesis of results
- Create the team cadences and rituals that will lead your team to success and ensure cross-pollination of thought
- Set standards and best practices and curate tools and workflow
- Collaborate with your peer leads in engineering and product to ensure the overall process is working within cross-functional teams
- Be responsible and accountable for upholding what good design is and promoting that within the organization
- Participate in the sales cycle and help to plan and estimate project proposals
- Lead and set direction for new client efforts, and/or oversee lead designers in that function
- Assist in curating our internal branding and marketing
- Work with company management to set and report on KPIs and measures of success
- Collaborate with strategy and analytics to ensure our products are creating a measurable impact for our clients and that data is bing leveraged appropriately to inform design decisions
- Create, stand up, and help to sell new design services or capabilities
Who you are / Job Requirements:
- 7+ years of experience in design and research management at a top consumer technology company or consumer focused healthcare or health- tech company
- 3+ years of direct management experience in growing design and research teams and career pathing for individuals and managers
- MBA or Bachelor’s degree in Design or similar field or equivalent work experience
- A strong background working in creative departments and within the tech industry
- A proven history of running a team and/or managing people
- Background preferred with –
- Creative / Art direction
- Graphic Design
- Interaction / Product Design
- Design systems
- Information Architecture
- User Research
- Motion design
- Copywriting
- Product management / Product thinking
- Client management experience
- A clear understanding of graphic design and UI design fundamentals
- An interest in learning and contributing to product strategy and its related exercises – stakeholder workshops, design sprints, analytics, research, etc.
- A love for both art direction, brand and product design
APPLY HERE
