by Ronald Barron | Aug 8, 2024 | Uncategorized
About the Role
Title: Disaster Relief Call Center Representative
Location: UNAVAILABLE United States
ID
2024-40935
Updated Date
6/11/2024
Department
Temporary Contingent On-Demand Positions
Schedule
Morning, Evening & Weekend Shifts
Bonus
No
Wage Description
$12.50 – $16.00 / hour
Education
High School Diploma/GED
Min. Years Experience
0
Company/Brand
MCI
Location : Location
US-IN-
Career Level
Entry-Level
Division
Business Process Outsourcing
Employment Type
Seasonal Part-Time
Reports To
Supervisor
Job Description:
MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.
Candidates accepted for this role will be e-mailed and texted on an as-needed basis.Hours of operation are from 8:00 AM – 8:00 PM ET, with shifts from 8:00 AM – 2:00 PM and 2:00 PM – 8:00 PM.
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POSITION RESPONSIBILITIES
WHAT DOES A HURRICANE RELIEF AGENT DO?
We improve the customers experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Our Hurricane Relief Agents are responsible for the following tasks:
- Assist customers with service inquiries
- Learn the common requests and solutions
- Improve the customers experience
- Utilize our service techniques and systems
- Escalate customer dissatisfaction to proper channels
In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
APPLY HERE
by Ronald Barron | Aug 8, 2024 | Uncategorized
About the Role
VP, Information Technology
Remote
Full time
job requisition id
JR00730
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
This role will oversee timely delivery of quality technical support service to end users whether they are internal users working for the same company or external users who have contracted technical support service for SitusAMC applications. This role will be expected to be forwarded looking and help direct the future state of our IT operations on an ongoing basis for SitusAMC. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.
Essential Job Functions:
- Can be called upon to perform any duties of all tiers of services reporting to them
- Responsible for setting schedules and staff level to ensure SitusAMC is always covered from an operational support point of view
- Oversee all requests, incidents and problems related to operations
- Participate in root cause analysis of widespread issues affecting SitusAMC at an operations level
- Participate in planning to ensure the operations staff have appropriate resources and training to complete their daily tasks successfully
- Participate in discussions to determine proper levels of staffing for SitusAMC operations
- Escalate issues seen by operations (as required) to upper management and participate in planning sessions to remediate these issues
- Provide data and reporting of KPI’s and trends to upper management on a weekly, monthly, and as needed basis
- Participate in communicating outage/emergency activities to the organization
- Manage vendor relationships as it relates to daily operational needs
- Oversee solutions repository and ensure high quality solutions are available to the operations staff
- Participate in the improvement of Service and Business Level Agreements as it pertains to operations to set proper expectations and measure performance
- Coordinate with upper management on staffing needs for the success of project role outs performed by operations
- Perform post-resolution follow ups with end user and team members as required
- Alert upper management to emerging trends in incidents and other ITIL processes
- Report on the success of operations adherence to site audit responsibilities, policies, and procedures
- Responsibly handle confidential data
- Continuously improve upon technical, management skills
- Aid in training end users, clients, and support staff
- Review and suggest revision of operations SOP’s and FAQ’s submitted to management for approval in assisting end users / clients
- Other activities as may be assigned by your manager
Qualifications/ Requirements:
- Associate Degree in technical field or equivalent education and experience
- 10+ years in field job experience
- 10+ years in an industry facing position as a management
- Comp TIA Network+ and A+ certifications are a plus
- Microsoft certifications are a plus
- Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations
- Extensive experience with VDI, Active Directory, O365, Windows OS and File shares
- Familiar with Windows server OS 2012 and above
- Proficient in basic network and security fundamentals
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Strong documentation skills and a willingness to assist with documentation
- Self-Starter with ability to work as part of a team and individually as required by specific project needs
- Excellent time management skills and the ability to prioritize
- Possess the traits of having patience, being thorough and innovative
- Ability to work independently with minimal supervision
- Ability to conduct research into a wide range of computing issues is required
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly, business-friendly, and technical language
- Highly self-motivated and directed
- Keen attention to detail
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- The ideal candidate should be dependable with an excellent attendance record, work well in a “Team Environment”, be cooperative and respectful
- Skilled in team building activities
APPLY HERE
by Ronald Barron | Aug 7, 2024 | Uncategorized
About the Role
Title:UX Designer
Location: CA-San Dimas
Category:Software Engineering
Pay Rate:$46 – $58 (hourly estimate)
Job Description:
A health service provider is looking to hire a UX Designer to their enterprise architecture team. This person is going to be contributing to overall design on a new platform as they transform their legacy applications. The individual’s day-to-day will consist of aligning with Product Owners on high level requirements, doing design critiquing, going through Product Owner reviews, and grooming. The designer will be taking a feature into validation, concepting, and then user stories that can go into a sprint. There are two other individuals on the team that they will be collaborating on the project with. This position is fully remote and flexible in working hours.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
8 years of experience within user experience design
Experience with Figma design tool
Design experience in an enterprise level platform that is workflow driven
Experience working in or building Design Systems
Bachelor’s Degree or equivalent work experience
Ability to share a portfolio demonstrating work
Nice to Have Skills & Experience
Ability to code in various languages
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
APPLY HERE
by Ronald Barron | Aug 7, 2024 | Uncategorized
About the Role
Title: Senior Cloud Strategy Architect – Cloud Platform
Location: Remote – US
Job Description:
Are you looking for a role that motivates and challenges youAre you ready for an opportunity for growthDo you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamworkIf you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
Senior Cloud Strategy Architect – Cloud Platform
Responsibilities
- Develop and nurture strong relationships with key client stakeholders, serving as a trusted advisor throughout their Azure-based technology transformation and Azure Infrastructure journey.
- Engage with customers, both onsite and remotely, by providing technical expertise during the sales process.
- Provide expertise to the sales team, supporting them in pursuing and closing engagements related to Azure Infrastructure and Azure-based solutions.
- Collaborate with sales executives on strategy, pursuit, and closure of key opportunities, aiming to expand revenue influence and client satisfaction.
- Collaborating with sales teams to ensure effective sales strategies and alignment with client needs.
- Lead the creation of reference architectures, documentation, and intellectual property that ensures secure, scalable, and profitable service delivery.
- Build and deliver high-value and reusable enablement content that measurably improves the team’s effectiveness and execution.
- Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.
- Work cross-departmentally to find solutions to complex scenarios and integration issues.
- Participate in team mentorship and knowledge sharing, fostering a culture of growth and innovation.
- Contribute to the ideation and development of internal and external solutions that support business initiatives and cross-practice opportunities.
- Drive the creation of accelerators, intellectual property, and innovative solutions that enhance services offerings.
Requirements
- 10+ years of professional experience in the IT industry, with a focus on cloud computing, infrastructure, security and architecture.
- 3-5 years of direct experience specifically in cloud architecture, design, and implementation.
- Expertise in cloud platforms, particularly Microsoft Azure, and familiarity with AWS and GCP is advantageous.
- Proven experience in pre-sales and sales support within a professional services organization, with a track record of successfully pursuing and closing engagements.
- Technical presentation and communication skills
- Strong ability to provide constructive feedback and guidance to team members.
- Passion for enhancing client experiences and achieving business goals using cloud solutions.
- Entrepreneurial mindset with a proactive approach to identifying and capitalizing on opportunities for improvement.
- Detail-oriented with a commitment to delivering excellence and accuracy.
- Microsoft Azure certification, such as Microsoft Certified: Azure Solutions Architect Expert, is a plus.
- Ability to travel if needed and comply with the company’s travel policy
- Strong background in Azure Infrastructure and solution development, with exposure to a wide range of cloud/Azure solutions.
- Experience with modern software development and their associated technologies
- Proficiency in designing and developing cloud applications to meet client needs.
- Understanding of the end-to-end software development lifecycle
- Experience with cloud computing and related technologies and practices
- Understanding of continuous integration and continuous deployment
APPLY HERE
by Ronald Barron | Aug 7, 2024 | Uncategorized
About the Role
Title: Staff Android Engineer
Location: United States
Job Description:
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
About the Role
The New York Times is looking for a Staff Android Engineer to join the mobile team developing multiplayer Games. You’ll join a team with native mobile engineers, backend engineers, QA, product, project, data, and design and report to the Engineering Manager of the team. You will have the option to work from the NYT HQ or you may work remotely.
Our Android apps are written in Kotlin, backend APIs are written in Go, web front ends use React.
NYT Games is a collaborative team that values inclusion, diversity, and personal growth. We combine product development with a world-class suite of puzzles, including beloved titles such as the NYT Crossword, Spelling Bee, and Wordle. Our Games app won an Apple Design Award in “Delight and Fun” Category which is a reflection of tremendous work the current team has put to modernize the app using the latest tech.
Responsibilities:
- You will be accountable for the overall architectural design of the Android app
- You will design, develop, and test new features using Kotlin
- You will work with product, PMO, design, data, QA, and other engineers to guide product development
- You will take a leadership role in driving key technical decisions, technical roadmap and timeline estimations
- You will promote standards in Android development, and engage with the community of Android developers at the Times
- You will ensure app stability by writing quality code and partnering with the QA team to test and fix bugs
- You will demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
Basic Qualifications:
- 8+ years full time experience as an Android Engineer
- 5+ years of experience building robust user interfaces with complex animations and user interactions
- 2+ years of experience with Kotlin, including writing unit tests, networking, data persistence and UI
- 2+ years of experience with modern Android technologies such as Jetpack Compose, Coroutines, Dagger, and Room.
- 2+ years of experience translating product goals into quality shippable code
Preferred Qualifications:
- Experience with mobile game development experience of running games at scale in production
- Experience working with backend engineers and solid understanding of backend architecture
- Experience dealing with high traffic distributed systems
APPLY HERE
