by Ronald Barron | Aug 13, 2024 | Uncategorized
About the Role
Title: Customer Service Representative
Location: United States
Job Description:
Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.
Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.
Responsibilities:
- Handle high amounts of incoming calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Manage complaints, provide proper solutions and options; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Establish and build relationships with our customers
- Go the extra mile to engage customers
Requirements:
- Some proven customer support experience or experience as a client service representative is preferred
- Strong phone administration skills and active listening capabilities
- Ability to work independently and as a member of various teams and committees
- Strong attention to detail
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- Ability to operate in a fast-paced environment
- Ability to work nights & some weekends
- 1pm – 11pm CST, 4 days/ week with rotating Saturdays or
- 3pm -11pm CST M-F with rotating Saturdays
APPLY HERE
by Ronald Barron | Aug 13, 2024 | Uncategorized
About the Role
Title: Staff Product Manager, Enterprise Products
Location: San Francisco United States
Description
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We’ve helped over one million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We are looking for a Senior Product Manager to drive the product strategy, roadmap, and delivery of Oura’s Enterprise Products across diverse sectors such as Healthcare, Department of Defense Technology, and B2B initiatives, including sports, research, employee wellness, and gifting. This role will drive the development of our population health platform to empower enterprise customers to improve the health of teams and populations, unlock new care pathways for preventive and personalized Human Care, and empower community research at scale.
This is a remote US individual contributor role with a slight preference for candidates based in San Francisco, San Diego, or Pacific Standard Time. In the US, Oura has offices in San Francisco and San Diego. We also support hybrid and remote work in locations throughout the US
What you’ll do:
- Own and drive the product vision, strategy, and roadmap for Oura’s enterprise and SMB products.
- Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact.
- Build and maintain a strong understanding of, and empathy for, Oura’s B2B customers across diverse sectors such as healthcare, the military, sports, and research.
- Define a platform vision and business model that is modular and scalable and serves B2B needs across multiple verticals.
- Craft a straightforward, concise, and easy-to-understand product narrative that clarifies your cross-functional team and is convincing to executive leadership.
- Define metrics and success criteria for the team and demonstrate progress towards metric-driven goals.
- Drive the end-to-end product lifecycle from strategy to requirements to release to iteration in close collaboration with design and engineering.
- Deeply collaborate with key stakeholders in business development, sales, and MX to define goals and prioritize roadmaps to meet customer needs and drive growth.
- Inform the Oura hardware roadmap to enable new capabilities.
Requirements
We would love to have you on our team if you have any of the following, but don’t worry too much if you don’t have all the requirements:
- 10+ years of product management experience, including specific expertise in building B2B SaaS solutions or healthcare provider interfaces.
- Passion for the intersection between healthcare and tech, experience at top enterprise health software companies a plus
- Proven track record of managing and launching products that have significantly impacted the business in past roles.
- Exceptional judgment in prioritization and scoping of features
- Deep intuition for user experience and design, as well as strong analytical skills
- Strong cross-functional partnership and stakeholder management skills. You thrive in gathering inputs from other experts while driving the decision
- Analytical mindset with the ability to gather and interpret data to inform decisions, understand user behavior and measure revenue opportunities/impact
- Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy-to-understand narratives.
- Confidence in talking with executive leadership internally and externally.
- Entrepreneurial track record of taking an idea to reality.
APPLY HERE
by Ronald Barron | Aug 13, 2024 | Uncategorized
About the Role
Title: Customer Experience Analytics & Reporting Manager (Qualtrics Experience Management SME) – Remote
Location: Bridgeport United States
Job Description:
Customer Experience Analytics & Reporting Manager (Qualtrics Experience Management SME) – Remote
remote type
Remote Eligible, USA
locations
Remote, USA
Buffalo, NY
Baltimore, MD
Wilmington, DE
Bridgeport, CT
time type: Full time
posted on: Posted 5 Days Ago
job requisition id: R65441
Overview:
Responsible for bringing the voice of the customer and employee to life, through the design, execution, and reporting of research results to drive strategic decision making within the company. Will primarily act as a subject matter expert with the Qualtrics Experience Management platform and help lead efforts to leverage new AI capabilities for insights with the goal of amplifying CX/EX throughout the company.
Primary Responsibilities:
- Partner with line of business owners to gather survey requirements, consult on technical capabilities, and manage the implementation of surveys in Qualtrics from start to finish, including reporting and analysis.
- Leverage Qualtrics APIs to connect with various systems for inbound and outbound data flows; automatically import and export data.
- Program surveys in Qualtrics including complex survey flows and embedded data.
- Create and manage an effective user management framework in Qualtrics Directory.
- Create best in class Qualtrics dashboards for various stakeholders.
- Program Qualtrics Text iQ text analytics models.
- Manage all other technical aspects in Qualtrics like user platform access, dashboard access, role assignments, etc.
- Lead efforts to implement and roll out new Qualtrics AI functionality to the business.
- Be the go-to contact for technical Qualtrics questions around Customer XM, Employee XM and TextIQ/Discover.
- Understand and analyze survey data and present findings to business partners through storytelling.
- Manage the development and production of high-complexity departmental reports and spreadsheets to include but not limited to project or product strategy analysis, historical reporting, workflow analysis, and financial analysis.
- Perform complex analysis and judgment-based work over a standard discipline or a range of disciplines to support business decisions.
- Perform highly complex data review, research, and/or reconciliation. Interpret results and present findings to influence strategic decisions within the department or division.
- Demonstrate a thorough and expert understanding of the business and its functions, processes and operations. Keep abreast of business and market trends that may affect the business/department.
- Act as lead for departmental system support, coordinating with internal business partners, vendors and technology to address issues for the department. Functional system expertise through Division up to the Bank.
- Provides coaching, direction and leadership to team members in order to achieve business results.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Supervisory/Managerial Responsibilities:
- Responsible for supervising vendor relationships ensuing high-quality/timely delivery of data and adherence to the Bank’s Third Party Risk standards and due diligence
- Independently manages internal line of business partner relationships
Experience and Education Required:
- Bachelor’s degree, or equivalent work experience
- 5 or more years of related business line experience
- Minimum of 1 year of leadership/supervisory experience
Experience and Education Preferred:
- Intermediate or above knowledge of Qualtrics Experience Management platform or other advanced SaaS survey platforms, analytics tools, or visualization programs (Tableau)
APPLY HERE
by Ronald Barron | Aug 13, 2024 | Uncategorized
About the Role
Title: Mid-Market Sales Engineer (Central)
Location: Remote – USA
Job Description:
About the Role
Abnormal Security is seeking an Mid-Market Sales Engineer (Central) to join our growing Sales Engineering team. As a Mid-Market Sales Engineer, you will be our customer’s technical contact, and craft strategic business cases to win customers over & help them conquer their most intractable email security challenges.
In conjunction with Mid-Market Account Executives, you will be responsible for conducting in-person and remote product demos, articulating the technical value of Abnormal Security products, and driving successful outcomes for Proof of Value programs.
- Ability to tie technology to business outcomes and drive value
- Ability to influence your audience in virtual and in person formats
- High EQ; ability to read the room, engage people, be empathetic, listen and respond
- Ability to create value driven presentations and tell the story behind them (Powerpoint, Google Slides)
- Ability to discover/uncover customer pain/requirements/objectives
What you will do
- Serve as the technical sales lead throughout the pre-sales cycle, including owning proofs-of-value (POV) results and driving their success, co-leading customer relationships with Mid-Market Account Executives, and giving technical demos
- Provide technical pre-sales support for Mid-Market Account Executives
- Assist Mid-Market Account Executives in development and implementation of sales objectives and account-based penetration strategies
- Conduct technical and competitive landscape research to effectively address customer questions
- Serve as a technical resource for pre-sales security and platform diligence, including
- Educate sales executives and partners on Abnormal Security’s products, platform, and security
- Obsessively drive customer satisfaction
Must Have
- 3+ years sales engineering OR relevant industry experience
- Strong technical presentation and communication skills, both verbal and written
- Ability to see and present “the Big Picture”, uncover business challenges, and architect a solution to solve customer business issues
- Ability to work independently in a high-velocity environment
- Positive attitude, customer focus, and strong sense of ownership over customer results
Nice to Have
- BSCS/BSEE or equivalent work experience
- CISSP, CEH and/or other relevant security certifications a plus
- Technical background in messaging and Internet security principles
- Strong understanding of how Internet protocols work (HTTP, SMTP, DNS, etc.)
- Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
APPLY HERE
by Ronald Barron | Aug 13, 2024 | Uncategorized
About the Role
Brand Success Account Manager
at LTK USA
United States
LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry.
We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.
Team: Brand Success, Brand Platform
Location: Remote from U.S.
Full-time Role: (Benefits, 401K etc.)
About the role
LTK is seeking a Brand Success Account Manager to join our growing team. This high-impact position serves as the strategic partner and expert at LTK for a portfolio of LTK Connect customers. You will work with LTK’s Connect brand partners to educate and reinforce the value of LTK and LTK Connect and drive ongoing spend with brands within our platform. You will use your expert communication skills and passion for digital and influencer marketing to help provide consultation to brands on how to best drive results thru LTK and LTK Connect and deliver RoAs to their program.
This role is foundational in setting up brands for success and ensuring long-term success for brands and retailers on the LTK Connect platform, and therefore will be expected to build strong relationships with brands, provide the highest level of customer service and satisfaction, and serve as a consultant for brands across their various needs on the platform.
How you will make an impact
- Responsible for end-to-end Brand Success for brands on the LTK Connect platform (including Pre-Sales, Post-Sales, Affiliate Network and Escalations/ Retention)
- Develop strong knowledge of our product and our best-practices in order share your knowledge with our customers to help them achieve their goals
- Successfully utilize our tools and capabilities to guide brands to successfully complete first campaigns
- Responsible for ongoing re-selling brands on the value of the LTK platform, in order to grow overall brand campaign spend and flat fees to Creators
- Be well-versed in digital and influencer metrics in order to present compelling, data-driven performance recaps and reviews to the brand, as well as successfully craft recommendations of key opportunities for the brand to further leverage LTK
- Own account portfolio, consistently staying abreast of brand performance, understanding key account risks and opportunities and proactively identifying levers to address and developing Brand Success plans
- Consistently achieve and exceed OKRs focused on brand performance (including feature adoption, campaign execution, brand ROI, and brand retention)
- Provide best-in-class customer experience to your brands to ensure high levels of brand satisfaction, including acting proactively and with urgency
- You will be an expert problem solver and think thru creative solutions for our brands
- Work closely with sales team partners to understand inbound leads coming in and partnering to educate brands pre-sales and successfully transition brands into the LTK platform
What you will bring to LTK
- 2-4 years of proven Brand Success or Customer Success experience within Saas, preferably in digital media/marketing space
- A history of consistently exceeding important metrics and activity targets
- Experience presenting to clients across a variety of levels
- Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity
- Excellent written and verbal communication and interpersonal skills, with the ability to obtain the necessary information from the client, while also ensuring a mutually beneficial, trust-building conversation
- Excellent organization, project management and time management skills, and ability to take initiative
- Experience troubleshooting issues for clients
- Ability to communicate semi-technical and technical concepts to clients
- Experience with data and utilizing data to successfully communicate results and recommendations
- Experience using Hubspot or comparable CRM system
- A mindset focused on seizing opportunities and moving with urgency
- Dedication to fierce prioritization and operational excellence
- Adaptability to a dynamic, fast-moving environment
- A growth mindset and openness to feedback
APPLY HERE
