by Ronald Barron | Oct 14, 2024 | Uncategorized
About the Role
Title: Genesys Cloud CX Architect
Location: York United States
Job Description:
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Onsite
Locations are:
Tier 2– Texas, Pennsylvania, Georgia, Florida, Michigan, Minnesota, Wisconsin, Nevada, North Carolina, Maine, Rhode Island, Connecticut, Idaho, Wyoming, South Carolina, Virgina,
Tier 3 – Utah, Ohio, Arizona, Nebraska, Missouri, Louisiana, New Mexico, Tennessee, Alabama, North Dakota, South Dakota, Kansas, Oklahoma, Mississippi, Arkansas, Iowa, Indiana, Kentucky, Vermont, West Virginia
YOUR IMPACT
- Provide technical product leadership within the Solution Architect and Development teams and throughout the Professional Services organization both in person and remotely,.
- Monitor Genesys product roadmap and communicate to pertinent stakeholders
- Identify new opportunities to leverage within Genesys platform, plus identify roadmap impacts to current processes/offerings
- Provide technical product expertise during sales opportunities.
- Develop and deliver technical Proofs of Concept
- Develop and deliver technical presentations
- Build and configure demo scenarios in Genesys Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels
- Review RFP/SOW requirements while leading solution design and delivering/refining solution completion estimates for the Sales Org.
REQUIRED QUALIFICATIONS
- 7 years of technology related solutions delivery or integration consulting experience working with Fortune 500 companies.
- 4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations/migrations of large enterprises to Genesys Cloud CX.
- Experience migrating to/from Genesys PureCloud a plus.
- Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS
- Experience working with AWS, Google Cloud, AI and ML, and Generative AI
- Knowledge of other contact center platforms and VoIP protocols ( AWS Connect) a plus
- Experience interacting with customers, senior-level personnel (potentially up to C-suite) and organization members
- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.
Desired Certifications
- Genesys Certified Subject Matter Expert – Genesys Cloud CX
- Genesys Certified Subject Matter Expert – Genesys Cloud CX Architect
- Genesys Certified Subject Matter Expert – Genesys Cloud CX API
- Genesys Cloud CX: Developer Certification.
- A bachelor’s degree in engineering, computer science or MIS, or equivalent experience.
APPLY HERE
by Ronald Barron | Oct 14, 2024 | Uncategorized
About the Role
Title: Logistics Coordinator Mobility Customer Service
Location: Chicago United States
Job ID: 438586
Company: Siemens Mobility, Inc
Organization: Mobility
Job Family: SCM-Procurement / Supply Chain Logistics
Experience Level: Experienced Professional
Full Time / Part Time: Full-time
Remote vs Office: Hybrid (Remote/Office)
Contract Type: Permanent
Job Description:
Pioneering in America, from the first mile to the last. This is what drives us.
For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems’ highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.
Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.
Position Overview:
Siemens Mobility is seeking an experienced Material Coordinator to join our growing Customer Service – Amtrak Long Distance Team. The right person will be highly organized, have a great attention to detail and excellent communication and follow-up skills. The candidate will assist in process development and maintenance, continuous improvement activities, and operations support. The successful candidate will have demonstrated the ability to succeed in a fast paced, fluid environment, while ensuring that project initiatives are met. This person will assist the engineering and planning group in material-related issues and oversee warehouse activities throughout the project. This position can be based in Chicago, IL or remote from a Mobility office that is US based.
What your day-to-day will look like:
- Ensure a safe working environment.
- Overall material planning to include managing system stocking levels to ensure required material is on hand when required for all material requests.
- Assist with material identification/validation for maintenance.
- Manage transportation budget and costs for the project.
- Lead material and logistics working groups for all project requirements.
- Operational oversight of material and logistics for assigned project
- Collaborate with customer for processing any claims and invoices
- Coordinate with CS Material Planner and Central Warehouse for continued flow of standard fulfillment, emergency material needs and other material/logistics requirements
- Manage performance metrics for stores teams, including but not limited to impact of material availability to fleet availability (LHFM, BAM, etc.)
- Ensure that defective core material is returned in a timely fashion, support Maintenance Planners for material support issues. Will work across functions to ensure cycle time of return inventory is performed at each process handoff
- Produce daily reports that allow back-order status to be evaluated
- Participate in the creation of new project requirement documents and monitor their progress
- Perform transactions in SAP/Salesforce/SharePoint as required.
- Receive purchase orders for materials that are delivered directly to the depots.
- Lead inventory cycle count activities of material at all locations.
- Communicate shipment progress/movement and other equipment related matters in a consistent and timely manner.
To thrive in this role, you have:
- High School Diploma/GED
- Minimum of 3 years of professional experience in a logistics coordination role,
- ERP and/or MRP system knowledge and experience.
- Strong experience in various MS Office applications (Excel, Access, PPT, Word, TEAM’s, Power BI, etc.).
- Ability to travel domestically approx. 40%
- Excellently demonstrated verbal and written communication skills in English.
- Excellent customer service skills.
- The ability to work in a team-oriented environment while maintaining an individual workload.
- The ability to perform job duties with a sense of urgency.
- Setting you apart from others would be a bachelor’s degree with management experience. Experience in managing conflicting metrics such as transportation cost and material availability as well as familiarity with LEAN and Six Sigma concepts would be great! SAP ERP system knowledge and experience is a plus. Experience in the railway industry would be outstanding.
APPLY HERE
by Ronald Barron | Oct 14, 2024 | Uncategorized
About the Role
Title:Facilities Specialist
Location: Hills United States
Job Description:
Facilities Specialist
Land O’Lakes is hiring a Facilities Specialist. In this role, you will be responsible for leading and coordinating facilities management initiatives for Land O’Lakes leased and owned properties to ensure compliance with company policies and guidelines. You will also provide project management support, operational administrative and analytical support while balancing multiple high-visibility priorities, time sensitive requests and projects. This position liaises with local site contacts, property owners, vendors, local authorities and maintenance technicians. Relationship management and the ability to communicate across the entire organization is also critical to success.
This role can be Virtual/Remote and located anywhere in the United States. However, candidates local to MSP will be hybrid work arrangement at our Arden Hills, MN corporate office each week.
Key Responsibilities include:
- Source and manage service contracts appropriate to facility maintenance needs, including coordination of contract/bid specifications, bidding process, and contract administration.
- Manage contractors/contracts, collaborate with procurement and the business by vendor, type of work, documented certificate of insurance and documented ISN certification.
- For leased properties across the enterprise, ensure the building maintenance requirements outlined in lease documents are being followed and with industry best practices and Audit Common Area Maintenance (CAM) reconciliations ensuring accuracy by landlord.
- Plan, budget, and schedule preventative, predictive and reactive maintenance work (at LOL sites) including estimates on equipment, labor, materials and other related costs ensuring work is being completed by ISN certified contractors.
- Oversees work by contractors and technicians ensuring quality work, timely completion and validating accurate invoicing for payment.
- In support of Risk management, coordinate completion of risk reduction reports with the site managers. Partner with Risk management and assist the local managers on the insurance audits.
- In support of EH&S, administer emergency preparedness efforts and business continuity planning.
- Manage vacant properties and properties that we own and lease to others
- Ability to travel up to 25% of the time
Education and Experience:
- Bachelor’s degree required along with a minimum of 6 years work experience in corporate real estate and/or facilities management
- Understanding of building systems, HVAC, electrical, structural, building envelope, security, janitorial, grounds maintenance, pest control.
- Demonstrated proficiency with Microsoft Excel, PowerPoint, and Word
- Designation in Certified Facility Manager (CFM) or Facility Management Administrator (FMA) desired.
Competencies and other skills:
- Ability to read and understand blueprints
- Able to work independently and take ownership of work
- Ability to read, analyze, and understand lease contracts specific to maintenance & repairs language
- Highly organized with acute attention to detail.
- Effective at building relationships; strong communication skills, both written and verbal. Presents thoughts in a logical manner. Has the ability to articulate information to a broad audience.
APPLY HERE
by Ronald Barron | Oct 14, 2024 | Uncategorized
About the Role
Title: Senior Account-Based Marketing (ABM) Manager
Location: United States
Category: Marketing
POSITION SUMMARY
The ABM Marketing Manager is responsible for generating opportunities in our target accounts and personas across new business and a subset of our customer base. You’ll help develop strategy and execute campaigns designed to engage target audiences/accounts, collaborating across all of marketing, Sales, and CS.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Work with marketing and sales leadership to develop a comprehensive account-based strategy, including account selection, digital ads, email campaigns, direct mail/gifting, events, and more to drive demand within our target accounts, personas, verticals
- Partner closely with product marketing to understand this segment of the market, the key personas, and what drives value and success to translate this into thoughtful and highly successful campaigns that drive awareness, engagement, and decision in our target accounts.
- Align closely with sales teams to ensure synchronized messaging and measurable outcomes.
- Leverage analytics and marketing & sales tools to track campaign performance and adjust strategies accordingly.
-
EXPERIENCE
- 4+ years of B2B SaaS demand generation experience with 2+ years focused on ABM strategies and tactics.
- Proven track record of driving engagement, pipeline, and revenue.
- A firm understanding of how an ABM programs work, especially the nuances of tailoring marketing programs and campaigns to different audience segments
- Experience partnering across internal marketing teams, SDR and sales teams to collaborate and execute successful integrated campaigns
- Strong understanding of the sales process and how to help our sales partners be successful.
- Experienced user of an enterprise-class marketing tech-stack: Hands-on Salesforce experience is a must; Pardot or similar marketing automation platform working knowledge is preferred, 6Sense or alternate ABM solution, SalesLoft or alternate sales engagement tool, and Postal.io or similar gifting platform experience are a plus.
-
KNOWLEDGE
- Technical knowledge of latest ABM marketing tools like SalesLoft, 6Sense, Postal.io or similar software
- Team leader with the ability to work individually as well as collaboratively
- Action-oriented and results-driven mentality
- Highly organized with strong time-management skills
DESIRED BEHAVIORS
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
- Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
- Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.
- Takes responsibility for own learning – knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.
- Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
- Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.
- Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the company values.
- Act as a good citizen of UpKeep.
APPLY HERE
by Ronald Barron | Oct 14, 2024 | Uncategorized
About the Role
Title: Senior SEO Analyst – CDH – Remote
Location: United States
Full Time
Digital
Job Description:
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
This position calls for an experienced and talented SEO professional who will support the development, execution and ongoing optimization of the SEO strategy for multiple Mayo Clinic domains, subdomains and mobile apps. Responsibilities include development of search aquisition strategies, user intent and keyword research, competitive analysis, managing Local and/or International SEO campaigns and technical audits. Collaborate with IT (Mayo and vendor) teams in support of SEO initiatives, drive early integration of SEO requirements into the web development process. Monitor and stay on top of Google algorithm changes to identify opportunities as well as emerging issues that may have a negative impact on SEO. Develop performance dashboard and analytics metrics and KPIs; deliver project analysis, monthly recaps, and other routine reports. Works with 3rd party consultants/vendors, leveraging various internal and external analytics tools to measure and report upon performance, troubleshoot and identify technical or quality-related issues that might be affecting the overall organic traffic and rankings. Support backlinking and other strategic programs as requested by SEO Manager. Responsible for producing detailed functional requirements documents for onsite search enhancements. Work closely with IT and other operational resource colleagues to see through timely implementation, testing and release to production and monitor and measure results. Work collaboratively with Digital Analytics and SEO colleagues, Editorial, Experience Design, IT Ontology and other groups to establish, and implement taxonomy, data standards, guidelines, and best practices in order to optimize search relevance.
Qualifications
Minimum BS/BA in Computer Science, Marketing or other degree.
3 years of agency experience or managing enterprise SEO campaigns
3 years experience SEM and SEO
Experience developing and implementing SEO strategies, conducting technical audits and SEO problem solving.
3 years experience leading projects in a complex environment.
3 years experience in SEO content development/management within a digital setting.
3 years experience with Digital Analytics and/or quantitative analysis skills.
3 years experience conducting keyword research
3 years experience link acquisition, content promotion and outreach
3 years of SEO technical experience including site performance optimization, structured data and A/B testing.
Strong understanding of SEM, Social Media and eCommerce
Expert in utilizing SEO tools such as SEMRush, Ahrefs, Conductor, Google AdWords, Screaming frog or other SEO tools
Advanced experience with Google Analytics 360, Google Search Console
Experience working with CMS environments such as Sitecore and WordPress
Knowledge of HTML/CSS and website administration
High level proficiency with Microsoft Office applications such as Excel, PowerPoint, Word, Access
Ability to initiate and drive projects, tenacity to deliver results in a complex environment and to manage work across multiple projects. Ability to translate business requirements into technical plans and reporting solutions in order to analyze data, interpret results and recommend solutions to enable teams to make decisions around optimizing or understanding product investments. Keen problem solving abilities. Strong attention to detail, excellent organizational skills, ability to work independently, manage multiple projects/responsibilities.. High level of proficiency using Microsoft Office applications including Excel, Access and Outlook. Must be self-motivated.
Prefer a minimum of 2 years managing SEO at the enterprise level
SQL and big data mining experience
SEO technical experience
SEO certification a plus
APPLY HERE
