by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Senior Content Designer
Remote US
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
The Content Design team is crucial to fulfilling Affirm’s mission. We’re looking for a senior content designer (content strategist, UX writer) to work on high-priority projects as an embedded partner of a product team. You’ll design and iterate on various aspects of the way people pay with Affirm, taking features from discovery all the way through A/B testing. You’ll own and shape the voice of our products, focusing both on longer-term strategy and more tactical day-to-day writing. And you’ll join forces with seven other content designers who share feedback, insights, and camaraderie as we build out the content design practice at Affirm.
To achieve success in this role, you excel at collaborating with cross-functional partners. You ask insightful questions that uncover gaps and propel teams forward. You move easily between big-picture thinking and fine tuning details. You’re great at communicating, explaining your reasoning, and advocating for the user. And, of course, you’re an excellent writer!
What you’ll do
- Work cross-functionally with PMs, designers, researchers, and engineers at all stages of the product development process — from ideas to optimizations.
- Contribute your expertise to product strategy and vision (not just “how it should look,” but “what should we build?”).
- Develop first principles at the org, team, and project levels. Help create artifacts to scale our team’s reach beyond our embedded teams.
- Shape product experiences through information architecture, content hierarchy, usability principles, accessibility, and other best practices.
- Work closely with stellar legal and compliance partners to finetune language where needed.
- Write human UX content that is clear, consistent, concise, and engaging.
- Create and collaborate on user flows, communications (like texts and emails), test prototypes, research questions, and more.
- Bring your keen sense of usability to participate in design sprints for new products, helping define flows and features.
- Participate in our greater writing community at Affirm, including brand and technical writers.
- Advance brand voice across our products.
What we look for
- 4+ years of UX writing experience, both for web and native products.
- A BA or BS in a related field (English, journalism, communications, human factors), or equivalent experience.
- A demonstrated portfolio of your work thinking strategically across multiple consumer experiences and shipping successful in-app/web experiences in a fast-paced environment. (Required)
- Experience and interest in financial services is a plus.
- You are deeply fluent in all-around writing skills — you’re a language nerd who lives and breathes UX writing.
- You think strategically — you’re comfortable working on complex systems and frame your work around business objectives.
- You work independently with confidence and authority — and with minimal oversight.
- You love to collaborate and advocate for the user and for content design.
- You’re creative — you’re a great storyteller with the ability to persuade.
- You value and enjoy doing user research.
- You advocate for a content-first approach to design!
APPLY HERE
by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Title: Sr. Manager, Head of Services Operations | Remote, USA
Location: Washington United States
Job Description:
This position will be fully remote and can be hired anywhere in the continental U.S.
The Sr. Manager of Federal Services Operations oversees the day-to-day services operations of Optiv + ClearShark, supports growth strategies, builds for scale and drives efficiency that adds to the bottom line. This position is execution oriented and aligns the operations of the company in support of Services goals. This person is a data driven leader and supports cross functional and high performing Services delivery teams.
Specific areas of responsibilities and experience required for this Sr. Manager role include a range of pre and post sales operational functions that are foundational to the success of our services organization. Functions under the leadership of this role include but are not limited to Resource Management, Project Management (both internal and client-facing), Client Success and Quality, Governance, and Document Operations.
How you’ll make an impact
- Experience developing, optimizing, and running professional services operations programs across various functions
- Lead the Project Management Organization to ensure that project and program managers are effectively managing Services engagements delivering projects on-time/budget and with high customer satisfaction
- Oversee resource management and vendor resource management to ensure optimal allocation of personnel across projects, while balancing capacity, skill sets, and project timelines to meet organization and utilization goals.
- Develop, implement and manage a client success and quality program, driving continuous improvement in services delivery, fostering strong relationships and ensuring high standards to meet/exceed client expectations.
- Establish process and manage document operations, including creation, organization, and access to proposals, SOWs and delivery documentation ensuring accuracy, consistency, and compliance across teams.
- Support client satisfaction efforts, including the client feedback, escalation, remediation and improvement efforts across the Services business.
- Maintain efficient team structure and performance through analytics, processes and tools
- Use data and analysis to inform business decisions and provide visibility into the performance of the Services operational functions
- Support, drive and coordinate operations in support of growth and demand with internal stakeholders across services, sales, sales engineering, and operations as well as external partners.
- Partner with sales, services and operational leadership in developing solutions and processes to best execute their business objectives
- Collaborate with the management team to develop and implement plans for the services operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of Optiv + ClearShark.
- Responsible for supporting and determining profit margins, according to established objectives, and develop or maintain internal control systems to ensure accountability.
- Manage daily operations of personnel, purchasing, administration in coordination other departments.
- Develop and maintain strong relationships with outside partners and other OEMs
What we’re looking for
- Has or can obtain a Top Secret clearance.
- At least 5-8 years of industry experience with at least 2 years of federal contracting experience
- Experience with governance and compliance, specifically with FAR, DFARs, CUI and CMMC
- Must understand FedRAMP and IL constructs
- Leadership in Professional Services operations inside a high-growth industry
- Strong analytical and quantitative skills; ability to use data and metrics to deliver insights and drive effective decision making.
- Experience running project management and/or professional services teams
- Strong organizational and communications capabilities (i.e., must be able to listen, understand and manage in a matrix organization)
- Ability to develop cohesive strategic plans with clearly defined initiatives and success measures
- Ability to support and lead through change, while developing processes, implementing procedures, and working collaboratively across organizations to achieve desired outcomes
- Demonstrated ability to handle project management, planning, organizational communication skills, and aligning resources with projects based on skillset and availability
- Ability to apply commonsense understanding (understanding that a reasonable person would have) to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
APPLY HERE
by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Frontline Tooling Senior Manager
remote type
Remote
locations
Remote-USA
time type
Full time
job requisition id
P746036
About the team
StreetEasy’s Revenue Operations team is responsible for sales operations in addition to aligning and optimizing all revenue generating activities across sales, customer support and marketing. While our site and app experience allow for seamless self-service, our higher-value customers benefit from sales and customer operations support. These teams establish relationships with purchasing decision-makers, educate customers about StreetEasy’s products, programs and marketplace, and proactively reach out to intercept emerging needs to help them succeed in their business. StreetEasy’s Revenue Operations team uses a data driven approach to streamline tech and processes across our business lines and ensure a unified customer experience to drive greater revenue growth.
About the role
We seek a motivated frontline operator tooling manager to be the expert in how sales and customer operations teams use various tech tooling products (i.e., Salesforce CRM, Salesloft, Zendesk, Tableau, etc). The role will partner with Frontline Technology and Engineering teams to improve efficiency and effectiveness of how StreetEasy uses technology to enhance customer experience and revenue, from conceptualization to implementation and iteration.
The Revenue Operations Frontline Tooling Manager will report to the Revenue Operations team lead to produce a best-in-class sales tooling tech stack and to increase frontline operator efficiency and effectiveness. The manager will develop and implement the overall sales and customer operations facing tools/tech product roadmap, as well as individual roadmaps for the most critical frontline tools – going deep to include external industry standard methodologies, capabilities, and features. They will partner with Sales, Customer operations, Frontline Tech, Analytics and Engineering to:
- Deeply understand Frontline team needs and Tools use cases, through active qualitative feedback gathering/rep shadowing and quantitative trends (e.g., efficiency, time in tool, uptime, and other critical metrics)
- Own, Build and drive Tooling roadmaps (overall and for individual product areas), incorporating external feature best practices, and aligning with cross-functional teams to resource and prioritize
- Own Frontline adoption and implementation, including crafting communication plans, scalable data visualizations and dashboards, training materials, reporting structures, and ongoing adoption tracking
- Lead Tooling resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across Business Enablement and cross-functional teams)
- Scope project initiatives, ensuring project management operational excellence from problem definition through execution
- Drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to Leadership from Sales / Customer operations, cross-functional teams and incorporating their feedback
- Provide near-term operational support and/or coordinate triaging tech issues across various cross-functional teams
- Lead coordination of cross-functional teams and resources (primarily Sales Tech, Engineering), assessing and acting on tradeoffs across the business
APPLY HERE
by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Part-time Digital Advertising & Content Designer
Remote
Contract
Description
As a Part-time Digital Advertising & Content Designer, you will create compelling static, video, and GIF ads for paid media campaigns. You will also design UGC-style content that blends seamlessly with native platform aesthetics, focusing on direct-response outcomes. Collaborating with the Paid Media Manager, you will ensure every piece of creative is aligned with campaign goals, resonates with target audiences, and drives performance (primarily on-site purchases).
Your Responsibilities
- Design high-quality static, video, and GIF creatives for Meta, Google Display, TikTok, Pinterest, and email campaigns.
- Develop UGC-style content designed to look authentic and platform-native, optimized for direct-response objectives.
- Ensure designs adhere to platform specifications and brand guidelines.
- Work closely with the Paid Media Manager to align creative with performance data and campaign strategies.
- Ideate and experiment with new creative approaches to improve key performance metrics.
- Stay current on platform-specific trends and design best practices.
Requirements
- 1–3 years of experience in graphic design, with a focus on digital advertising or content creation.
- Proven experience designing for direct-to-consumer (DTC) brands, with an understanding of performance-driven marketing.
- Expertise in Adobe Creative Suite (Photoshop, Illustrator, After Effects) and/or other design tools.
- Experience creating video and GIF content for platforms like TikTok, Pinterest, and Meta.
- Familiarity with UGC-style content creation and a strong sense of platform-native aesthetics.
- Direct-response marketing mindset with an ability to craft content that drives conversions.
- Freelance or agency experience is a plus.
- Strong portfolio showcasing direct-response creative across various platforms.
APPLY HERE
by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Performance Manager
Duration of employment
On-going
Industry
Digital Marketing
Job Location
70 Main St, Peterborough, New Hampshire, 03458
Remote work from: United States
Working Hours
~40hrs/wk
Base Salary
$75,000+ Compensation commensurate with experience
Description
About Wikimotive
Wikimotive is a boutique digital marketing agency serving a growing network of ~150 auto dealerships across North America. We pride ourselves on delivering best-in-class services, fostering strong client relationships, and driving results. If you’re a motivated, proactive automotive industry professional seeking a rewarding career with a work-life balance in digital marketing, we want to hear from you!
The Role: Performance Manager
At Wikimotive a Performance Manager is the tip of the spear. Backed by a class-leading product and an amazing team, a PM is the face of Wikimotive to our dealership clientele. As a skilled expert in both the automotive industry and the digital marketing space, he or she will develop lasting relationships with clients and assess their performance on a monthly basis to ensure goals are met. This is done with a number of tools, like Google Analytics, Search Console, and SEMrush, as well as through their relationship-building skills.
The ultimate job of a Performance Manager is to use language, visuals, and other creative storytelling to distill complex performance data into reporting that a layperson will understand and value. While sales skills will help you here, this role is about quality and authenticity, not selling.
Wikimotive’s Performance Management team is an environment where expectations are high, but you are also encouraged to be you. Each PM communicates differently and brings his or her own flavor and perspective to the role. This individualism is valued, not suppressed, and dynamic thinking is a must.
Please note that while the title includes ‘Manager,’ the Performance Manager role at Wikimotive is part of a collaborative team. After completing a training program, you will take on responsibility for managing your own external client accounts. Wikimotive values employees who consistently deliver high-quality work and offers opportunities for growth and advancement as you progress in your career.
Responsibilities
- Client Satisfaction: Ensure exceptional service for a boutique, high end digital marketing product suite (best in industry and typically most expensive)
- Client Communication: Lead Zoom-based meetings to review performance data, KPIs, and deliverables, using storytelling to make complex data easy to understand.
- Consultative Approach: Advise clients on marketing best practices, including synergistic 3rd party products which complement ours
- Project Management: Handle one-off client requests and manage internal team communications to fulfill needs.
- Exemplify Wikimotive’s Commitment to Excellence: Deliver a “white-glove” experience by ensuring every client receives the highest level of service, attention, and care, reflecting our dedication to quality.
- Tailored Product Recommendations: Provide thoughtful, needs-based recommendations for Wikimotive products, focusing on client goals and ensuring a perfect fit—without pressure to upsell.
- Client Retention: Foster long-term relationships, ensuring contract renewals through client satisfaction and education.
Qualifications
Required:
- 2+ years of experience working in the Tier 3 Automotive Dealer industry
- 2+ years of experience in Tier 3 automotive digital marketing (either at a dealership/group or as a vendor).
- Advanced or expert proficiency with Google Analytics (GA4).
- Intermediate or greater understanding of SEO strategy and modern best practice.
- Intermediate or greater proficiency with Google Search Console, and Google Business Profile.
- Familiarity with Facebook Ads marketing and ads management
- Familiarity with a variety of 3rd party products and vendors serving Tier 3 automotive (i.e. website vendors, chat tools, digital retailing tools, etc.)
- Strong Organizational Skills: Capable of managing multiple tasks simultaneously while maintaining focus and attention to detail.
- Excellent communication skills and the ability to explain complex data to clients in a digestible format.
- Detail oriented
- Driven to operate with excellence without supervision
- Self directed; Able to self-manage
- Proficient word processing software (i.e. Google Docs), spreadsheets (i.e. Google Sheets), slideshow software (i.e. Google Slides)
- Dynamic thinker
Preferred:
- Some experience as an SEO practitioner.
- Familiarity with social media advertising and Facebook Ads management.
- Experience in both internal (in dealership) Tier 3 automotive marketing and as a vendor to Tier 3 Automotive.
- Knowledge and experience with PPC/SEM for Tier 3 Automotive
APPLY HERE
