by Ronald Barron | Dec 28, 2021 | Uncategorized
Employer: CloudBees
Our Customers Develop Software at the Speed of Ideas
CloudBees, the enterprise software delivery company, provides the industry’s leading DevOps technology platform. CloudBees enables developers to focus on what they do best: Build stuff that matters while providing peace of mind to management with powerful risk mitigation, compliance, and governance tools. Used by many of the Fortune 100, CloudBees is helping thousands of companies harness the power of continuous everything and gets them on the fastest path from a great idea, to great software, to amazing customer experiences, to being a business that changes lives.
Backed by Matrix Partners, Lightspeed Venture Partners, Verizon Ventures, Delta-v Capital, Golub Capital, and Unusual Ventures, CloudBees was founded in 2010 by former JBoss CTO Sacha Labourey and an elite team of continuous integration, continuous delivery, and DevOps professionals.
Team description
CloudBees customers rely on our Support team to help them be successful in the use of our products. Our team is uniquely positioned to help sustain the company’s growth by providing a customer support experience that surpasses expectations. These positive customer experiences help drive annual renewals and business expansion. A successful Development Support Engineer (DSE) will use their skills and experience to accurately diagnose customer issues and get them resolved in a timely way, to the customer’s satisfaction. In addition, motivated individuals who want to contribute in other ways will have opportunities to work on our collection of internal tools that automate the diagnosis of issues, making the entire team more efficient by reducing manual work.
A typical day in our Support team starts with a scrum meeting where we review open and unassigned cases and help each other with issues we’re stuck on. Working on active cases, we answer basic questions and also troubleshoot problems that range from the mundane to the fiendishly complicated (it helps if you enjoy a good challenge). We collaborate with each other throughout the day, via Slack or video calls. During down time, we build technical knowledge through training and tools development.
CloudBees has been a remote-work-first company since it was founded, and the majority of the DSE team works remotely. The existing team has a mix of backgrounds including system administrators, developers, support engineers, and devops engineers. We strive to provide everyone on the team with interesting challenges, opportunities for personal and professional growth, and a positive work/life balance.
What You’ll Do
- Answer customer questions about product usage and best practices
- Diagnose complex technical issues and provide solutions or workarounds
- Communicate with customers through a ticketing system, with phone support sometimes required for complex or urgent issues
- Collaborate frequently with members of the Support and Engineering teams
- Contribute to documentation
- Contribute to internal software tools to automate diagnosis of customer issues
- Work a weekend on-call rotation every 4-8 weeks (daytime hours only)
What The Role Requires
A successful candidate will have:
- Basic Linux system administration knowledge
- Good communication skills (English language fluency required)
- The ability to work independently
- The ability to build knowledge of new technologies easily
- A sense of empathy with our customers
As previously mentioned, members of our team have a variety of past work experience, and each bring a different mix of skills to our team. The following are some examples of these skills, but by no means do we expect candidates to have all of them. If any of these fit with your experience, we would love to hear from you!
- System administration knowledge, especially Linux, storage, and/or networking
- Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub
- Knowledge of common enterprise environments & technologies such as LDAP & databases
- Knowledge of common web application architectures, SSL, REST API concepts, etc.
- Understanding of Continuous Integration and Continuous Deployment concepts and practices
- Experience with cloud computing environments
- Programming experience, anything from shell scripting to Java development
- Open source community contributions, especially Jenkins
- Previous experience in customer-facing roles
- Computer Science / IT degree or equivalent work experience
- Certifications: Cloud computing providers, Kubernetes, etc.
What You’ll Get
- Gain experience working with and troubleshooting a variety of tools used widely in the tech industry
- Enhance your career by completing industry-recognized technical certifications
- Manage projects and initiatives within the team, contributing to team goals
- Potential future opportunities to grow into management, engineering, or other field roles
- Play a key role in maintaining and growing company revenue over time
We have a culture of movers and shakers and are leading the way for everyone else with a vision to transform the industry. We are authentic in who we are. We believe in our abilities and strengths to change the world for the better. Being inclusive and working together is at the heart of everything we do. We are naturally curious. We ask the right questions, challenge what can be done differently and come up with intelligent solutions to the problems we find. If that’s you, get ready to bee impactful and join the hive.
At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity gender, racial, ethnic, and global are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.
APPLY HERE
by Ronald Barron | Dec 28, 2021 | Uncategorized
Employer: CGI
Position Description:
- CGI is seeking a Technical Architect to join our team!
- You will be responsible for ensuring the technical architectures—platform, application, and data—are developed and applied consistently.
- Responsible for ensuring technical standards and best practices are implemented consistently and is authorized to make decisions about the day-to-day execution of assigned tasks.
- Provide leadership in general project management activities as well as oversight and guidance in other areas of the project including testing and implementation.
Your future duties and responsibilities:
- Define, design, update and documents the necessary physical and logical technical architecture
- Participate in the gathering of information in technical architecture discussions and sessions
- Lead the planning, development, configuration, and execution of the configuration and development of the system infrastructure to meet the project scope and requirements
- Primary focus on Solution configuration, such as reports, interface development, and other tailoring activities
- Oversees Infrastructure staff and the installation of hardware and software
- Manage day-to-day activities of the technical staff
- Analyze requirements from a technical perspective and develop solutions to meet the identified requirements
- Lead the team in addressing the technical requirements for the solution for software performance and reliability
- Resolve and manage assigned issues and risks
- Authorized to make team-level decisions
Required qualifications to be successful in this role:
- 5+ years proven experience as a Technical Architect or Project Manager
- 10+ years hands-on experience with software development and system administration
- 10+ years’ experience in virtualization / cloud technologies (e.g. AWS / VMware)
- 5+ years of organizational and leadership skills
- Ability to work with 3rd party vendors, create purchase requisitions, manage hardware/software maintenance contracts.
- Position requires the ability to be flexible, and operate in a dynamic, fast-paced, team-oriented environment.
- Solid understanding of Client/Server Architecture. Understanding of virtualization, Windows and Un*x server platforms in a large-scale enterprise environment or large datacenter environment.
- Ability to create/modify processes to increase the efficiency of complex operations.
- Be detail-oriented with the ability to coordinate multiple tasks at the same time.
- Good communication skills are required.
Est. Salary Range (Colorado Only): $84K-$170K*
*Disclaimer: In accordance with Colorado’s Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.
At CGI we call our professionals “members†to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
- Competitive base salaries
- Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
- 401(k) Plan and Profit Participation for eligible members
- Generous holidays, vacation, and sick leave plans
- Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
- Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more
Skills:
- Leadership
- Project Management
- Technical Architecture
- Virtualization Technologies
APPLY HERE
by Ronald Barron | Dec 28, 2021 | Uncategorized
Employer: Uscreen
What You’ll Do
- Partner closely with the broader Revenue Operations team to ensure processes and data are streamlined, accurate and readily available across GTM teams
- Align with Client Services leadership and coordinate cross-functional processes that help meet retention targets and deliver on customers’ needs
- Take ownership of data analysis and deliverables, as well as refine and improve our data and analytics foundation including reporting, dashboards and KPI tracking
- Track leading indicators of customer health, renewals and expansion
- Drive operational efficiency by designing process, tool and dashboard improvements to scale a high-growth business and improve team productivity
- Build processes within post-sales systems (i.e. Planhat/Gainsight) to support the capture, analysis and distribution of customer health, product usage and other key data points
Experience
- 3+ years of prior experience working in Operations
- Experience with CRM/CSX/Data Warehousing Platforms
- Expertise in SQL or data manipulation
- Self-starting, motivated team player who enjoys a fast-paced growth environment
- Understanding of and experience with recurring revenue concepts, retention measurement and management, customer health analysis, territory and team member utilization management and reporting / analysis across the customer lifecycle
APPLY HERE
by Ronald Barron | Dec 28, 2021 | Uncategorized
Employer: Box
WHAT IS BOX
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
Box is looking for a dynamic Technical Duty Officer to help lead our Global Technical Operations Center and support an industry-leading platform. It is the responsibility of the GTOC team to monitor, troubleshoot, and resolve issues that affect the availability and quality of the Box platform. The team is the frontline of defense in making sure our customers like GE, Pandora, Apple and Gap have a seamless experience when accessing their content on Box.
This is an integral job function within the GTOC that ensures the overall production site health and the performance of core customer facing journeys. This role will help maintain total site awareness, detecting metric and service deviations, monitoring changes, and proactively identifying potential issues and resolving before they escalate to customer impacting levels.
We are building a world class Operations Center and need the best talent possible to get us there. That’s where you come in!
WHAT YOU’LL DO:
- Own live-site Incident Management from triage to resolution of customer impact.
- Drive customer-impacting events and lead a cross-functional group of teams to quickly mitigate the problem and restore service
- Ensure accurate, valid and timely communication to key stakeholders and business entities.
- Operate across organizational boundaries to protect our customers, their data, and the availability of all Box services
- Troubleshoot critical problems through applications, systems, clouds, and networks
- Provide technical leadership and key insights to improve Box’s Reliability Engineering capabilities
- Lead daily review of planned changes; accountable for minimizing change risk
- Contribute to post-mortem process, driving prioritization of action items related to site reliability and resiliency
- Lead projects to improve tools and processes related to manageability, observability, resiliency
WHO YOU ARE:
- You are confident and comfortable communicating from the individual-contributor level up through C-level staff
- You have a rock solid command presence and are calm and collected in stressful situations, such as a major service outage.
- You’re driven to learn new skills and technologies
- You have 5+ years of large-scale production operations or development experience and enjoy talking reliability engineering
- Bachelor’s degree in Computer Science or Information Systems or equivalent technical field, or similar work experience in a large-scale 24/7 production environment supporting critical, real-time applications
- Remote Friendly!
Required Skills:
- Solid grasp of Redhat/Ubuntu Linux, shell scripting
- Experience with Bare metal, Openstack and Kubernetes platforms
- Experience with Content Delivery Networks (Cloudflare, Akamai)
- Experience working in virtualized environments and cloud implementations (GCP preferred, AWS)
- Solid understanding of the TCP/IP, BGP, IP Anycast and DNS
- Experience with message bus technology (Kafka, RabbitMQ, MQS)
- Experience with relational and non-relational databases (Mysql, HBase, Elastic Search)
- Experience with caching (Redis, Memcache)
- Experience with service mesh technologies in a hybrid-cloud environment (Zookeeper, Smart Stack)
- Experience with observability tools in a large scale environment (Splunk, Datadog, Wavefront, Catchpoint, ThousandEyes, Sensu, Distributed Tracing, RUM)
- Understanding of with CI/CD pipelines
- Outstanding interpersonal and communication skills.
- Incident management in a large scale, high uptime environment
- Flexibility to work shift model
APPLY HERE
by Ronald Barron | Dec 28, 2021 | Uncategorized
Employer: Black Tux
The Black Tux is reinventing the formalwear rental industry so people can show up at their best on the days that matter most. The company designs and manufactures modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.
As a Senior Product Manager, you’ll work cross-functionally to improve our end-to-end customer experience. You will manage both internal and customer-facing tools to drive efficiency and scale for the business. You are a problem solver. Someone who can break down challenges, get to the root cause of the problem, and provide creative solutions.
On any given day, you may be coordinating product initiatives across teams, spearheading analysis, giving design feedback, or scoping work with the engineering team. You’ll engage deeply on both technical and business problems, collaborating across engineering, design, data, insights, showroom, and marketing teams to prioritize and execute against a roadmap that delivers measurable user and business impact.
What You’ll Do
- Own the entire product area; building the business case, developing the roadmap, writing product specifications, designing a launch strategy, and providing the readout of results.
- Ruthlessly prioritize what to do (and importantly: what not to do), using quantitative and qualitative measures that tie to company objectives.
- Be creative – identify new ideas and data sources to solve difficult problems.
- Be curious – challenge the way we do things and unearth new opportunities that help move the needle.
- Communicate with internal partners on priorities, status, and results of launched initiatives.
Who You Are
- 4+ years of experience in Product Management launching successful products and features.
- Consistent track record of understanding and communicating user needs, and creating products that solve them with impactful results.
- Highly analytical problem solver.
- Demonstrates data driven decision making and quantitative analysis skills.
- Ability to effectively present to executive staff and key stakeholders, while also having technical understanding and ability to work with engineers.
- High EQ and ability to work with different people across the organization with honesty and compassion.
- BA/BS degree (technical or other analytical field is a plus).
- Bonus – experience with operations, e-commerce, and SQL.
APPLY HERE
