by Ronald Barron | Jul 7, 2022 | Uncategorized
Job Description
Title: Director, Product Management
Location: Remote
6 River Systems (6RS) is a Shopify (SHOP) company leading the way to faster fulfillment. E-commerce has changed the world and our solutions power winning warehouses of the future. We’re revolutionizing warehouse automation with collaborative mobile robots driven by artificial intelligence and advanced cloud-based software.
Culture:
Our culture is built on trust, smarts, and collaboration. We have a West Coast vibe with Northeast drive. As a team, we encourage open discussion about particularly challenging problems. We are as passionate about hiring the right people as we are about building great products for our customers in the Retail, Manufacturing and 3PL space.
Position Overview:
As a Director of Product, you will support our company vision in building and managing product investments for our customers. You will drive key decisions about our products and roadmap as we build a Global Fulfillment Network for eCommerce operations. Working in close partnership with the Software and Hardware development, User Experience, Data Insights and customer-facing teams, you will help manage the end-to-end product management lifecycle, from ideation and requirements gathering to prioritization, implementation & measurement. Building and communicating a compelling business case, highlighting tensions/trade-offs and influencing senior stakeholders from across the business will be key in successfully delivering your product vision.
In a “typical” day you could be working with our customers and Solutions team on gathering requirements for new features, partnering with the User Experience team to get customer feedback on new designs, conducting market research, gaining insights through our data analytics, and refining those into product visions, missions & roadmaps with your product teams. As a leader in the organization you will motivate & mentor your teams to create best-in-class products and grow the team in alignment with our business goals. You will partner with your engineering peers to efficiently and strategically deliver on your business objectives and measure the success of your teams’ outcomes. Our environment/culture is fast-paced, collaborative, and encourages innovation and creativity. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. This is a unique opportunity; you will have an immediate impact on the success and growth of our company.
This role reports to director level product management and is an integral part of our fast-growing Product team.
Key Activities:
- Own and drive all aspects of the product lifecycle including senior stakeholder engagement/management, product ideation, definition and prioritization, overseeing development and implementation, strategic roadmap management, execution of objectives and measurement of your teams’ business outcomes
- Be the customer champion, using data and customer feedback to inform product and roadmap decisions
- Communicate your product vision and roadmap to key stakeholders throughout the organization–influencing to attain support and resources to execute
- Partner closely with the user experience team and other product managers, ensuring all dependencies on each other are known, tracked, and completed on time; ensure all proposed changes to the front-end are reviewed by stakeholders, feedback is incorporated, and changes are communicated to impacted internal teams prior to launch
- Validate ideas and designs using qualitative feedback, A/B tests, and product performance metrics
- Build, manage & lead high performing teams
Position Requirements:
- Minimum 10+ years experience in product management, masters a plus
- 7+ years leading multiple successful teams & managing people
- Demonstrated measurable growth outcomes for the business (adoption/engagement/quality/efficiency etc.) from your products with minimal oversight
- Leadership experience, directly managing teams of Product managers & indirectly leading Program, UX & Engineering teams
- Strong ability to take ambiguous problems and frame them into measurable product opportunities for prioritization
- Successful management of a suite of products
- Established experience working across multiple stakeholders and peer product teams
- Skilled at prioritization, scheduling, critical path management, status reporting, and stakeholder communication and management
- High attention to detail and accuracy along with the ability to prioritize conflicting requirements in a fast-paced, ever-changing environment
- Highly organized; happy juggling many things at once and good at time management
- Excellent written and verbal communication skills and ability to concisely summarize key findings
- Strong relationship-building and collaboration skills; able to influence others and push back in order to achieve larger company goals
- Evidence of fast startup execution and get it done attitude
- Familiarity with Agile software development; Kanban is a major plus
- A background in user testing and/or project management is a plus
Compensation:
Competitive salary and equity. Excellent benefits and limitless career growth opportunities.
Location:
Position will be remote Digital by Default, our headquarters in Waltham, MA.
Travel:
Position requires minimal travel (~10%) to customer sites in North America and Europe.
Our culture is built on trust, smarts, and collaboration. We encourage open discussion about particularly challenging problems. We are passionate about hiring diverse teams and providing great products for our customers.
Recognized by the Boston Globe as a Top Place to Work, 6RS provides an excellent work environment. At 6RS, you will find the entrepreneurial spirit of a start-up with the stability of a public company.
About 6 River Systems
Founded in Waltham, Massachusetts in 2015, 6 River Systems is a leading collaborative mobile robotics fulfilment solution and part of global commerce company Shopify. Founders Jerome Dubois and Rylan Hamilton were previously executives at Kiva Systems (now Amazon Robotics). The 6 River Systems solution is operating in more than 20 facilities in the U.S., Canada and Europe, fulfilling millions of units each week for companies including Lockheed Martin, CSAT Solutions, ACT Fulfillment, DHL, XPO Logistics, and Office Depot. To learn more, visit www.6river.com.
About Shopify
Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Headquartered in Ottawa, Canada, Shopify powers over one million businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. For more information, visit www.shopify.com.
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by Ronald Barron | Jul 7, 2022 | Uncategorized
Job Description
Title: Solution Engineer – Integration Developer – Remote
Location: WV, VA, TN, AR, KY, TX, OH, IN, MI, OK, LA
C: 8.87
Job Description
This position is located in Columbus, Ohio but may be eligible for remote home based as long as selected candidate is within AEP’s current operating territory (WV, VA, TN, AR, KY, TX, OH, IN, MI, OK, LA)
Part of a larger team delivering high quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Participate in the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families.
Essential Job Functions are listed below:
Under limited supervision, responsibilities include one or more of the following for small and medium sized projects:
- Exhibit understanding of Agile, Scrum, Waterfall, and Iterative Waterfall methodologies
- Demonstrate strong experience in developing software, Webservices in Java, C++ or related languages
- Must be able to communicate effectively both verbally and in writing, demonstrate a solid ability to identify and solve problems, and be able to work successfully in a team environment
- Demonstrate a commitment to excellence, a dedication to producing quality work results, and an ability to learn and apply new skills. Must be committed to customer service, well organized, able to plan and prioritize assignments, and able to effectively handle multiple tasks simultaneously.
- Meet with clients to discuss their hardware and software needs.
- Strategize with the business unit to create customized solutions.
- Draft and deliver presentations on targeted products.
- Design and install customized software and hardware solutions for the customer.
- Test the performance of the installed system and fix bugs.
- Provide post-installation follow-ups.
- Develop relationships and maintain customer relations.
- Support the business unit with all technical related queries.
Job Type: Full-Time
Relocation: No
Minimum Requirements
Basic Qualifications
- Education: Bachelor’s degree in computer science, engineering, or related technical field is required.
- Experience: 2 years of relevant work experience is required.
An equivalent combination of education and experience may be considered.
Additional Preferred Requirements:
- Demonstrate experience in design and development of Oracle SOA suite and Java platform Webservices
- Understanding of APIs (REST/SOAP), OML, JSON, and Messaging Protocols
- Understanding of Automated Build and Deployment Processes (e.g. Jenkins CI/Apache Maven/Gradle
Other Preferred Requirements:
- Develop and Unit test integration APIs using various integration patterns such as SOAP Web Services, RESTful web services, Flat file, OML, JSON, FTP, HTTP, etc.
- Perform Unit Testing, Integration testing and Support QA & UAT using testing tools like Ready API
- Follow Agile Development methodology & report the work status in Daily Scrum calls; estimate the user stories; participate in Sprint Demo, Sprint Retrospection and plan meetings
Physical demand level is Sedentary
Work Designation: Remote
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by Ronald Barron | Jul 7, 2022 | Uncategorized
Job Description
Title: Dir Security Policy & Strategy – Remote
C: 9.01
Information Technology
Job Description
Responsible for development and advocacy of security and public policy matters for AEP. Develops and executes a strategy for shaping security and resilience public policy outcomes that align with the company’s objectives. Establishes relationships and works with government agencies, senior governmental leadership, industry groups, public/private partnerships, and other external stakeholders who have significant impact on AEP’s security, resilience, and business continuity objectives. Serves as a senior policy advisor to AEP executive leadership and business areas on security and preparedness policy. Acts as policy liaison to the Vice President, Chief Security & Privacy Officer, and Enterprise Security & Aviation organization.
ESSENTIAL JOB FUNCTIONS are listed below:
- Proactively shapes public policy and regulatory outcomes that align with the company’s programs to address cyber and physical security and resilience. Provide strategic direction, coordination and outreach on national security and resilience program and policies.
- Provide leadership and engagement with key federal security initiatives. Represent the company in a leadership role before Congress, state legislatures, DOE, DHS and other government agencies, and trade associations to enhance the security and resilience of the nation’s energy system consistent with the company’s security and resilience objectives. Work with state and federal Governmental Affairs and Regulatory teams to develop and influence legislative and regulatory initiatives related to security and resilience.
- Provide policy insight and direction to AEP executive team on national, regional and local security policy issues. Provide education and awareness on national security, preparedness and resilience programs, plans and policy. Support the Chief Executive Officer on the Electric Subsector Coordinating Council & other security related government issues.
- Identify best practices on resilience policy from industry and other critical infrastructure owner and operators. Establish and maintain a clearinghouse for security policy related topic and foster collaboration with internal and external stakeholders.
- Identify and lead internal resources to support security policy decision making through analysis of key risks and security approaches and techniques. Acts as policy liaison to the Vice President, Chief Security & Privacy Officer, and Enterprise Security & Aviation organization.
- Participate in classified briefings on threat issues with federal intelligence agencies and work with the Enterprise Security & Aviation organization to provide feedback to AEP business areas.
- Align security and resilience programs and policies to energy sector reliability regulatory requirements.
Job Type
Full-Time
Minimum Requirements
BASIC QUALIFICATIONS
- Education: Bachelor’s degree in Homeland Security, Public Policy, Information Security, Physical Security, Technology, Information Security, Computer Sciences, Engineering, or related field.
- Experience: 8-10 years’ experience in military, intelligence, security, public policy, or government.
Licenses/Certifications:
OTHER REQUIREMENTS
- Current government security clearance or ability to obtain a security clearance at the secret level.
- Demonstrated verbal/written communication and presentation skills.
- Experience/understanding of current security related organizations (NERC, FERC, DOE, DHS) and policies (NERC CIP, DOE initiatives, etc.).
- Demonstrated ability to effectively communicate information and recommendations to management.
- Demonstrated leadership skills. Proven problem-solving skills.
- Ability to excel in a team environment.
- Strong negotiation skills.
Physical demand level is Not Yet Determined
Geographic Proximity
Preferably within AEP service territory to include: IN, MI, OH, KY, TN, WV, VA, OK, TX, AR, LA
Work Designation Remote
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by Ronald Barron | Jul 7, 2022 | Uncategorized
Job Description
Title: Architect Senior
Location: IN, MI, OH, KY, TN, WV, VA, LA, AR, OK, TX.
C: 8.87
Job Description
Part of a larger team delivering technology solutions to address business problems and opportunities. Focus on translating specific business requirements into technical solution architectures including application architecture, integration architecture, data architecture, and non-functional requirements around supportability, resiliency, security, etc. Translate general business requirements and business trends in architecture patterns and technology ecosystems including data center architecture, application architecture patterns, integration architecture patterns, technology standards, non-functional technical requirements, and computing paradigms.
Essential Job Functions are listed below:
- Use diagrams to help discover, communicate, and understand the problem being solved and develop the software solution
- Use patterns as a fundamental structural organization schema for software systems.
- Convert knowledge and ideas into better ways of doing business or into new or improved products and services
- Formulate actions and processes to support the defined short and long term goals and objectives of the business unit and organization
- Designs and delivers solutions to meet advanced business needs.
- Investigates and clarifies business unit painpoints, addresses issues;
- Develops and communicates solutions with options, leveraging standard reference architectures, design patterns, technology guidelines and standards.
- Produce all architectural solution and project deliverables without assistance
- May provide training and mentoring, as well as work direction, to others on the team.
Job Type: Full-Time
Relocation: No
Minimum Requirements
Basic Qualifications
- Education: Bachelor’s degree in computer science, engineering, or related technical field is required.
- Experience: 6 years of relevant work experience is required.
- An equivalent combination of education and related experience may be considered.
Preferred Requirements:
Additional Preferred Requirements (Based on Area of Responsibility):
- Experience: Oracle Utilities Meter Data Management
- License/Certifications: Oracle Utilities Meter Data Mangement implementation specialist ( preferred but not required )
Other Preferred Requirements & Qualifications (Based on Area of Responsibility):
- Education: Bachelor’s degree in computer science OR Associate’s degree in computer science with two years of architecture-related experience OR high school diploma/GED with four years’ architecture-related experience.
- Experience: 3-5 years Oracle Utilties Meter Data Management implementation experience
- 6-10 years architecture or related experience to system design
Other Requirements
- Selfdirected and dependable to produce highquality work in a timely manner.
- Contribute to the development and unity of the teams work on
- Bring strong technical decisionmaking skills to the team
Physical demand level is Sedentary
Geographic Proximity: Preferably within AEP’s service location to include the following: IN, MI, OH, KY, TN, WV, VA, LA, AR, OK, TX. Other locations may be considered.
Work Designation: Remote
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by Ronald Barron | Jul 7, 2022 | Uncategorized
Job Description
Title: Healthcare & Non-Healthcare Technical Support Representative – Work From Home
C: 2.08
Job LocationsUS-AL | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | …
Overview
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities
Your Responsibilities
- Provide front line, first level, technical assistance for consumers
- Supporting Client specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer facing environment
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
- Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
- Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
- Demonstrate advanced product knowledge and he ability to solve customer issues.
- Resolve customer issues on the first call as frequently as possible.
- Open and manage trouble ticket system for user issues, Data Network, OS issues.
- Be patient, courteous and friendly with customers at all times.
- Demonstrate a positive attitude.
- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
- Adhere to all work schedule assignments.
- Abide by and support management directives and adhere to all Teleperformance policies.
Qualifications
What We’re Looking for
What We Prefer
- 6 months Call Center experience
- 6-12 months customer technical support experience
- Comfort with desktop computer system
- Proven oral & written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology required
- Technical/Community College Education is a plus (not required)
- Must have strong understanding of Communication (Data) networking components, PC Hardware/Software and Operating Systems.
- Knowledge of Microsoft Office products – Excel, Access and Word.
- Excellent verbal and written communication skills.
- Ability to work independently and multi-task.
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