Call Center Representatives with Technical

by | Mar 7, 2023 | Uncategorized

Job Description

Remote Call Center Representatives with Technical

Job ID: 8796070

USA, PA, US

$25-28/hr

Experienced (Non-Manager)

Full Time, Temporary

Other/Non Classified

Contact Center

High School or equivalent

First Shift (Day)

Job details

Remote Call Center Representatives with Technical Experience

  • Experience in fast-paced customer-facing positions: you’ve worked email or phone support before and can independently assess, manage and prioritize support requests based on need
  • Passion for solving technical problems: you know how to work directly with customers to assess their needs and define technical solutions
  • Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution.
  • Technical Prowess: you pick up new technology quickly and love learning how things work.
  • Team player: you’re passionate about uplifting others to make sure your team and customers are successful.
  • Pay$25-28/hr.
  • Anywhere in the US
  • Ability to work during one of the following shifts (Monday Friday):
    • 7am 3:30pm ET
    • 9am 5:30pm ET
    • 7am 3:30pm PT
    • 9am 5:30pm PT

APPLY HERE

Web Developer

by | Mar 7, 2023 | Uncategorized

Job Description

Web Developer

Location: United States

BCD M&E Meetings and Events: Web Developer

About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth.

About the role:
We are looking for a seasoned Event Technology Manager (Cvent Event Registration Website Builder) to join our dynamic team. In this role, you will work along-side your teammates and with clients to provide seamless event registration and website builds and, ultimately, a flawless onsite experience for attendees. You will ensure each person’s details are captured with ease, assist in designing and distributing attendee communications, provide accurate reporting and more. If you are super detail-oriented, customer service-focused and a team player, read on!

You will:
Ensure online registration websites meet the specific needs of each event, are clear, concise and easy to navigate.
Oversee all aspects of the website design process keeping a close eye on details and client-led changes. You know each event is a personal experience, and you make it easy for your clients.
Monitor registrations, send reminders, run reports and work with your teammates and clients to make sure every detail has been covered. Communicate effectively and efficiently. Cross-check registration lists, then cross check again.
Create and send clear communications, print materials and more.
Ensure everyone, from client to attendee to staff person has a positive and memorable experience from the invitation stage, through onsite, and departure. We aim to please!

You’re good at:
Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure.
Teamwork. It takes a village.
Cvent Flex (or have hands on experience in a registration management database), Excel, PhotoShop, Microsoft Office Suite
Providing superior customer service. You understand that it is a person that is attending your event and go above and beyond to ensure they have the best experience possible.
Analytical thinking; ability to independently and through collaboration troubleshoot to achieve efficient and effective registration processes.
Ideal candidate possesses 2+ years Cvent Flex web development and/or registration database experience.

You might also have:
A college degree from a 4- year institution.
Familiarity with or experience working in JiffleNow and SharePoint

You should know:
This role is virtual, but hours may fluctuate depending on client needs
Our standard working hours are 8:30 AM – 5:30 PM E.T. with an hour break
Covid vaccination may be required for this role

APPLY HERE

Web Designer

by | Mar 6, 2023 | Uncategorized

Job Description

Web Designer (Remote – Anywhere in the World)


REMOTE /

INTERACTIVE: DESIGN, DEVELOPMENT, & PROJECT MANAGEMENT /

FULL TIME

/ REMOTE

WebFX is a proud Google Premier Partner with 5 offices in the US as well as an office in Guatemala and another in Cape Town, South Africa, where we are a registered employee as WebFX South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 – operating in every continent, servicing clients globally. We currently have talented team members across the globe (representing 18+ Countries) who work remotely full time and have done so for 10+ years.

No matter where you’re located, we’d love to have you join our mission of providing world-class digital marketing solutions to mid-size businesses on a global scale. We thrive on driving business growth for our clients and are looking for people who take pride in their marketing efforts and enjoy having fun at the same time. Sound like you? Great! Keep reading:

Why Choose WebFX

We’ve been named the #1 best place to work in our headquarter’s home state of Pennsylvania for 8 years in a row and offer the same culture and benefits to our global, remote team members. Along with a very competitive base pay, we offer company profit sharing, performance bonuses, On-going learning bonuses (yes, you get paid to learn!) and time zone differential pay. World class digital marketing training, long term career track, Health Insurance (including dental, vision, remote doctor, etc), and there’s seriously a ton of other benefits! To name just a few:

  • If you’re located in one of our operating countries (Guatemala or South Africa), this is a Full-time (non-contract based) position. Either way, WebFX offers long term stability to all of our FXFamily members. In fact, many of our global/remote team members have been with WebFX for 9+ years and we’re hopeful you can be too!
  • We put our people first, it’s as simple as that. You’re never on your own – when you run into inevitable challenges, we’re there to support you along the way!
  • Long-lasting relationships with both clients and team members due to consistently low turnover rates that are simply unheard of in our industry, because again, we put our people first.
  • Fully Remote or hybrid/in-office options if you prefer and are within commuting distance of one of our international locations (Antigua, Guatemala and Cape Town, South Africa).
  • Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator and more!
  • Be part of a rapidly growing company that at the same time only partners with clients who share our values
  • Unrestricted access to our dozens of proprietary softwares/platforms our internal R&D team has developed for our team’s exclusive use, in addition to access to the many 3rd party tools and softwares we utilize internally in order to WOW our clients. You can learn more about just some of our proprietary tools here!
  • Merit-based promotional structure
  • We have a very strong commitment to giving back globally – in fact, it’s one of our values here at WebFX. As a member of our FXFamily, you get to be a large part of that simply by achieving your goals – since 2014, we’ve committed to donating globally through our FXBuilds program. You can learn more about that here!

What You’ll Get

World-Class Training and Ongoing Career Development

  • No matter your level of experience, our “Bootcamp” web marketing training program is provided for all new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
  • From training with our Award-Winning Sr Developers, Designers and Project Managers to access to countless industry leading online training resources/courses/tutorials to getting experience with nearly 1,500+ different clients with various platforms, digital services and in every industry you can think of (and then some), our training program is simply unrivaled!
  • Training doesn’t stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and more!
  • FXLearns program – where you get incentives for taking advantage of our countless industry training resources
  • After 1,500+ clients, we’ve been able to truly master our processes and procedures – you will be trained on all of those – no need to develop how to do things (unless you want to help us continually improve that process!) – because we refuse to ever stagnate, we are always pushing the envelope to make those processes 1% better too!

Opportunities for Growth

WebFX grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you’re meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands. And what’s more, you’re not expected to know it all – we believe in continually striving to be an expert in your subject matter of expertise – so while we will purposely challenge you to grow in SEO/PPC/Google Analytics, we are a full service agency that has experts in other departments that handle everything else – from link building, social media, web design and web development. So you can truly master your trade.

What We’re Looking For

Desired Education

  • Associate’s or Bachelor’s Degree (preferably in art, design, web design, or related degree)

General Knowledge

  • Knowledge of web design conventions
  • Knowledge of user experience, web standards, optimization, and best practices
  • HTML5 and CSS3 skills are essential
  • Basic PHP/MySQL knowledge
  • Knowledge of open source CMS such as WordPress
  • Knowledge of responsive design best practices

Experience

  • Strong English (written and verbal). Resume must be in English to be considered.
  • Minimum 1 year (2 years or more desired) experience as a web designer
  • Impressive portfolio with a proven track record in designing for the web
  • Outstanding skills in Photoshop
  • Ability to quickly build modern CSS layouts

Qualities

  • Takes direction well, but also able to make decisions and take initiative
  • Enjoys typography and color theory
  • Stays up-to-date on the latest web technologies
  • Professional, dependable, solid work ethic, detail-oriented, self-motivated
  • An eye for detail and a dedication to quality
  • Energized about Internet design, functionality and user experience
  • Problem solver

What You’ll Do

Responsibilities

  • Work on 60+ projects a year
  • Create prototypes for home pages, inner pages, and more
  • Design and build responsive websites
  • Theme WordPress CMS builds (programmers code and build custom functionality)
  • Design infographics
  • Design landing pages
  • Design display ads
  • Design social branding and contests
  • UX projects
  • Develop A/B tests

Percentage Breakdown

  • 35% designing homepage and inner page prototypes for various clients using the Adobe Creative Suite
  • 25% helping to build/launch websites for various clients using HTML, CSS and PHP
  • 25% working on site enhancements for clients in various CMSs including WordPress
  • 15% creating online advertisements, social media branding and identity, and content marketing pieces such as infographics

Job Submission Requirements (Note: Primary hiring criteria is applicant sample works)

  • Minimum of 3 URLs (websites you designed)
  • Resume
  • Portfolio or PDF of additional work

Working Hours

The core position hours will have 4 hours of overlap with our standard Monday through Friday – 8AM EST until 4PM EST/New York Time Zone in order to accommodate our clients’ schedules, with additional options to fulfill the full work week within your time zone (Depending on the hours you select, you will receive additional pay for overlapping our hours)

Compensation

Negotiable, based on experience

Candidates interested in the Digital Marketing Specialist Account Manager position may also have interest in:

Digital marketing, online marketing, paid advertising, search marketing, inbound marketing, web marketing, social media, content marketing, PPC, SEO, SEM, writing, editing, research, communications, social media ad management, etc.

Check out our culture on social media:

  • Instagram
  • Twitter
  • Facebook

Please submit resume or CV (in English) to be considered for this opportunity.

*You don’t need to apply more than once even if you’re interested in multiple positions – you can simply let us know! We consider all open roles when reviewing resumes and applications!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!

APPLY HERE

Senior Software Development Engineer in Test

by | Mar 6, 2023 | Uncategorized

Job Description

Title: Senior Software Development Engineer in Test

Location: US Based Remote

Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers skill insights, LMSs, courses, videos, articles, and projects and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world’s expertise.

Senior Engineer I – SDET – US Remote

Location/Team/ Opportunity: US Based Remote | Development | Full-Time

Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers skill insights, LMSs, courses, videos, articles, and projects and match everyone to growth opportunities that fit their unique skills, roles, and goals.

We are seeking a Senior Software Development Engineer in Test to continue the evolution of our automated tests and make the building of reliable automated tests at Degreed as easy as possible. Our current core test technologies include Typescript and Cypress.io, but we always seek to use the best tools for the job.

Day In The Life:

  • You will create and maintain automated end-to-end, API, integration, and mobile tests
  • Key role in building and maintaining coded automated tests for various application tiers
  • Work closely with other SDET’s to ensure automated tests produce consistent and stable results
  • Work closely with developers, product owners, and engineering managers to build quality into the development process
  • This description reflects management’s assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

Who You Are:

  • You’re a well-rounded software engineer in test with at least 3+ years of experience writing automated test code. Experience with Cypress.io would be a big plus.
  • You are experienced in designing and developing automated tests for modern web and/or mobile applications.
  • You know how automated tests fit into the broader picture of CI/CD; experience with Azure pipelines would be a big plus.
  • You are highly organized, detail-oriented, and able to work autonomously with minimal direction.
  • You are experienced with API testing as well as end-to-end testing.
  • You proactively identify and resolve problems, even when the scope is largely undefined. You quickly and effectively debug test failures and intuitively understand the root cause due to your deep knowledge of the libraries, platforms, and systems the application relies on. You set and maintain a high bar for code quality and best practices (e.g. via code reviews)

Closing:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

See Degreed Jobs for more details on Degreed and why you should come work with us!

Total Rewards at Degreed

We believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits and wellness programs:

  • Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
  • Dental and vision plans for you and your family
  • Employer-paid life insurance, AD&D, short-term disability, and long-term disability
  • Company equity
  • 401(k) Retirement Savings Plan with up to 4% match
  • Company funded HSA and dependent care FSA (pending eligibility)
  • Generous Parental Leave
  • Unlimited Paid Time Off and 5 sick days per year
  • Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
  • One-time Home Office Stipend to make your workspace more comfortable
  • Monthly internet and phone stipend
  • Monthly wellness stipend through Forma
  • Wellness programs focused on your financial, physical, and mental wellbeing

*Degreed reserves the right to modify these benefits at any time, for any reason in accordance with applicable law. Please note the offerings vary based on location.

Work Environment & Physical Demands

Degreed is a remote-first company, however our roles are open to in-office or flex work if you live in a city with a physical office location (when it is safe to return to the office). This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.

Additional Information

Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Degreed uses the E-Verify employment verification program.

APPLY HERE

Technical Officer, Data Capture and Utilization

by | Mar 6, 2023 | Uncategorized

Job Description

Technical Officer, Data Capture and Utilization

Locations
US-REMOTE-DC
USA-Remote (Any)
US-REMOTE-NC

Time Type: Full time
Job Requisition Id: Requisition – 2023200383

About the Research and Evaluation Department

The Research & Evaluation (R&E) Department of FHI 360 Global Education, Employment and Engagement (G3E) Business Unit provides technical leadership and technical support in the design and implementation of monitoring, evaluation, and research activities across the technical areas and projects in G3E. The R&E Department works with G3E technical teams to develop and implement a robust research agenda that advances FHI 360’s intellectual leadership in the field of international education and development, including early grade learning, post-primary education, youth and workforce development, civil society and peacebuilding, and economic participation. R&E fosters a continuous process of learning and evidence building across G3E with the goal of strengthening the technical quality of project implementation and improving project outcomes. It develops and maintains standards of quality for all aspects of research, monitoring, and evaluation, and ensures its own capability to uphold those standards.

The R&E Department also carries out independent research and evaluation projects in support of priority areas for the G3E research agenda, using its core operational funds and competitively won project contracts. As an integral part of G3E projects, the R&E Department supports strengthening the capacity of local and national counterparts in data use, data management, monitoring, and evaluation in the countries of G3E presence.

Job Summary:
We are looking for someone who is passionate about data collection and data visualizations, and who has a knack for creating stories with data. We are a fun and collaborative team of data capture and utilization experts, nerd on cool graphics and are always looking to push ourselves to remain on the cutting-edge of innovation when it comes to data utilization in international development. We care deeply about systems strengthening and building local capacity. The successful candidate is someone who excels technically but also possesses strong interpersonal skills, a willingness to be a lifelong learner and is an effective communicator.

The Technical Officer for Data Capture and Utilization will work within the Research and Evaluation Department to support monitoring and evaluation of projects, and contribute to research studies. They will be an integral part of HQ-based project M&E support teams, and be involved in development of M&E and data collection plans, implementation of data collection efforts including programming data collection instruments for tablet use, data analysis and dashboard development to strengthen data utilization for continuous project improvement. A key quality of the Technical Officer will be their ability to translate M&E needs into efficient data collection systems, and a deep motivation to ensuring that data collected are utilized for adaptive management to the extent possible. Team spirit, collaboration, high quality standards and adaptability to changing situations are highly valued.

Responsibilities:

  • Support G3E projects to define M&E plans and data collection needs, including indicator development
  • Develop data collection instruments for paper-based and/or mobile data collection, ensuring that questions link back to key indicators
  • Program and test data collection instruments for mobile data collection using programs such as Open Data Kit (ODK)
  • Develop training materials and provide trainings to enumerators in the field, and monitor data collection progress
  • Conduct data analysis
  • Develop dashboard visualizations using platforms such as Power BI
  • Participate in R&E meetings and research efforts as needed
  • Contribute to developing robust data capture and utilization processes and to capacity building efforts for the entire R&E and field-based M&E teams
  • Facilitate knowledge sharing and learning, communicating regularly on results and activities in assigned projects and fostering evidence building on common issues across projects within R&E and across FHI 360
  • Contribute to the development of proposals in research and evaluation

Qualifications:

  • Bachelor’s Degree required and Master’s degree preferred in one of the following or related fields: International Development, International Affairs, International Education, Education Research and/or Policy, Monitoring and Evaluation, Statistics, Information Technology
  • A minimum of 4 years of experience in monitoring and evaluation, including at least 2 years working on international development projects
  • Experience programming data collection instruments using ODK or other survey programming tool
  • Skilled in data visualization tools; preferably with Microsoft Power BI
  • Experience training enumerators in data collection desirable
  • Experience with human-centered design desirable
  • Quantitative research skills and proficiency in Stata, Python and/or R a plus
  • Speaking and writing skills in Arabic, French and/or Spanish strongly preferred
  • Ability to travel up to 25%
  • Ability to work under tight deadlines and to adapt to changing circumstances; collaborative team spirit and cultural sensitivity are a must
  • Strong desire to learn;

Pay Equity and Benefits:
The expected hiring salary range for this role is listed below. FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

Hiring Salary Range: $68,000 – $91,000

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others and yourself.

FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies. FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy. Full vaccination is currently defined as two weeks after the second dose in a two-dose series, such as the Pfizer-BioNTech or Moderna vaccine, or two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Booster doses are not required at this time.

About Us
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication and social marketing creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries and all U.S. states and territories.

As we evolve to meet the challenges of the future, we stand committed to the principles that have guided our organization for the last 40+ years. Our work continues to be grounded in research and science, strengthened by partnerships and focused on building the capacity of individuals, communities and countries to succeed.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

APPLY HERE