Manager, Product Design

by | Mar 29, 2023 | Uncategorized

Job Description

Note from FlexJobs Staff: This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Manager, Product Design

Location: Remote – US

See yourself at Twilio

Join the team as our next Manager, Product Design!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have a presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed for Twilio’s continued growth and to help us build the platform that world’s greatest brands use to engage their customers. As a Product Design Manager for Flex, you will enable, develop, and inspire a team of direct reports in efforts of building a best-in-class customer engagement platform. You will partner with the Product leadership to iterate on operations, recruiting, and culture that fosters an amazing and inclusive environment. You will work across teams and functions to influence product roadmap in order to deliver an ideal experience for our customers.

Responsibilities

In this role, you’ll:

  • Manage, develop, and inspire a team of top designers and design leads
  • Understand and influence the business unit’s roadmap to ensure designers are working on the right initiatives at the right time
  • Drive the design of value creating documents and standardize best practices for others to leverage
  • Identify big product opportunity areas and craft the ideal state vision
  • Ensure team OKRs are met and drive cross-functional progress/decisions
  • Work alongside your cross-functional team and design lead to iterate towards incredibly intuitive, elegant user experiences for our customers and partners

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • A stellar track record growing designers: you have unblocked, grown, and inspired designers of varying levels of seniority
  • A hunger for cross-functional collaboration: you do your best work when partnering with product, engineering, sales, and more to drive alignment and clarity
  • A passion for solving hard problems: you love getting into the details, as well as building the systems and infrastructure that take our design practice from good to great
  • A strong product presence: you are able to swiftly navigate a company building a complex tool with many moving parts, and influence strategy accordingly
  • An end-to-end skill set: you possess a strong grounding in everything from product thinking to and solid visual skills to be able to manage end to end design processes
  • An advocacy skill set: you can define strategies, ideas and concepts and visualize them in such that they are communicated effectively and compellingly for internal leaders, partners and customers

Desired:

  • Experience with organizational design and hiring designers of vary levels of seniority
  • 6+ years of industry experience and a related degree or equivalent experience in software interface design and/or development
  • Bachelor’s or Master’s in the field of Human Computer Interaction is nice to have
  • Past experience working in enterprise SaaS products is a big plus

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $145,000 – $170,000
  • Based in New York, Washington State, or California (outside of the San Francisco Bay area): $155,000 – $180,000
  • This role is eligible to participate in Twilio’s equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

APPLY HERE

Service Network Analyst

by | Mar 29, 2023 | Uncategorized

Job Description

Service Network Analyst

at Extend

Remote, US

About Extend:

Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service.

Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant’s end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.

We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.

What You Will Be Doing:

  • This individual will reference service orders for both Depot Repair and On Site Repair that need to be dispatched to a specific Service Partner to complete a repair. Sometimes this will also include procuring parts from the Merchant or Reseller if it is needed to complete the repair.
  • Service Network will require dispatches in the US and Canada for various product categories that are not limited too, but include Furniture, Mattresses, Bikes, and Fitness Equipment.
  • Manage service depots performance and relationship with key metrics on Quality, Cost, and Turn Times. This also includes handling complaints or escalations regarding services performed from any of the network partners.
  • This individual will also help to generate new leads for potential Service Providers for select product categories in Canada and other locations as required.
  • Search for new Service Providers in key categories to provide redundancy measures across the network, or opening new Service channels allowing for potentially new sales motion.
  • Recruits and onboards 1099 technicians. This requires outbound cold calling.
  • Required to work in Service Partners Field Service Manager tools and processes.
  • All updates in Service Partners tools regarding claims must be added to Extend Portal at least daily.

What We’re Looking For:

  • Business Acumen:
    • Demonstrates strong knowledge of the operational workflows within the department.
    • Ability to create, measure, and report on KPI
    • Drives improvement to KPI by Servicer
    • Ability to take customer and servicer view of service delivery
    • Manages claim SLA and reassigns work orders when customer experience is not being met
  • Communication:
    • Builds effective relationships with people in their immediate team, cross functional areas, and Service Partners.
    • Communicates effectively with immediate stakeholders and other team members.
    • Provides clear and timely responses for task and daily responsibilities.
    • Asks clarifying questions and seeks help when needed.
  • Execution and Delivery:
    • Delivers work on time and accurately within the department standards.
    • Capable of prioritizing own work based on daily responsibility and business impact.
    • Uses good judgment and takes initiative when solving routine tasks and seeks guidance for problems outside or normal scope.

Life at Extend:

  • Working with a great team from diverse backgrounds in a collaborative and supportive environment.
  • Competitive salary based on experience, with full medical and dental & vision benefits.
  • Stock in an early-stage startup growing quickly.
  • Very generous, flexible paid time off policy.
  • 401(k) with Financial Guidance from Morgan Stanley.
  • Remote-Friendly

APPLY HERE

Staff Marketing Technologies Engineer

by | Mar 29, 2023 | Uncategorized

Job Description

Title: Staff Marketing Technologies Engineer

Location: US National

USA – Remote

Full time

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

We are seeking an ambitious and talented Marketing Technologies Developer to join our team and play a pivotal role in Credit Acceptance’s digital transformation. As a member of our dynamic team, you will be at the forefront of our efforts to enhance and develop our marketing capabilities and elevate our company to new heights. You will have the opportunity to work collaboratively with cross-functional teams and business partners to build a best-in-class martech ecosystem, leveraging cutting-edge technologies such as analytics, A/B testing, personalization, and more. This is an unparalleled opportunity to make a meaningful impact on your career and our company’s future.

Outcomes and Activities:

  • This position will work from home. Occasional planned travel to an office location may be required
  • Engineer to develop, create and manage our marketing technology implementations
  • Design, build, deploy and scale web applications and components
  • Evolve and manage the solution design reference documentation which outlines installation requirements, rules and use cases across web and mobile properties and applications
  • Work with engineers to create, manage and enforce digital analytics tagging standards to ensure robust and consistent data is captured for analysis
  • Complete rigorous testing and validate the implementation of marketing technologies (e.g., Adobe Analytics, Google Analytics, A/B testing frameworks, campaign tracking implementation)
  • Design, implement and maintain tag management solutions
  • Assist with creation, implementation, and testing of new custom tags and tracking for campaigns
  • Debug the problems which arise in production and propose effective solutions
  • Write unit-tests and validate your software against acceptance criteria
  • Contribute to team’s sprint commitments and actively participate in our Agile practices
  • Contribute to continuous learning activities to improve design and code quality as well as to increase application domain knowledge
  • Assist with technical/tag audits and present findings/recommendations to stakeholders in a well-designed, clear, and actionable fashion
  • Guide and aid less experienced engineers

Competencies: The following items detail how you will be successful in this role.

  • Development: Develops solutions using standards and best practices of the applications language.
  • Writes code that implements the design that is testable, extensible, efficient and maintainable.
  • Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
  • Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
  • Technical Domain: Understand the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.

Requirements:

  • Bachelor’s degree in Computer Science, Information Systems, or closely related field of study; or equivalent work experience
  • 5+ years of experience in web development software engineering
  • 5+ years of experience with a Tag Management platform such as Adobe Launch or Google Tag Manager (GTM)
  • 5+ years of experience with Object Oriented Design, HTML, JavaScript, and jQuery
  • 3+ years of experience in digital analytics implementation
  • Experience creating and maintaining operational data quality monitoring processes
  • Experience with Web Analytics, Data Management, and Attribution tools
  • Knowledge around API implementations
  • Working knowledge of site optimization, product development, usability or UX
  • Good understanding of web security standards, customer privacy, and compliance requirements
  • Understanding of the online measurement ecosystem and performance metrics, with a key focus and expertise in collecting, analyzing, synthesizing data
  • Proficiency with tag auditing tools

Preferred:

  • Demonstrated proficiency implementing Adobe Analytics and other marketing technologies
  • Experience with TypeScript, Node.js
  • Experience with AWS services and backend service development experience
  • Experience with high-throughput data processing pipelines
  • Experience with Spring/Spring Boot/Spring Data ecosystem
  • Financial services industry experience

Knowledge and Skills:

  • Show initiative and offer assistance when needed
  • Be introspective and open to feedback to continuously improve. Prioritize personal development and identify potential barriers
  • Be collaborative with other team members, seeking a diversity of thought to meet business outcomes
  • Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership
  • Ability to quickly consume and understand business strategy and operating models
  • Must be passionate about creating solutions, and solving problem

Targeted Compensation: $130,000 – $155,000 + an annual bonus plan

Our Company Values:

To be successful in this role, Team Members need to be:

  • Positive by maintaining resiliency and focusing on solutions
  • Respectful by collaborating and actively listening
  • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
  • Direct by effectively communicating and conveying courage
  • Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

  • Remain compliant with our policies processes and legal guidelines
  • All other duties as assigned
  • Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

APPLY HERE

Lead Adobe AEM Developer

by | Mar 28, 2023 | Uncategorized

Job Description

Title: Lead Adobe AEM Developer

Location: United States

C: 5.05

  • Remote Option

JOB DESCRIPTION

At Perficient, you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. You will do this with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

We’re proud to be publicly recognized as a Top Workplace year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

Perficient is known for it’s great company culture! We have continuous learning, excellent work/life balance, flex PTO and growth opportunities.

About Our Adobe National Business Unit:

The Adobe Practice at Perficient was established in 2010 and has expanded to a global presence. We are a fast-growing Adobe group that was named a Power 10 Partner by Adobe in 2021. We are recognized thought leaders in the industry by Adobe and our partner peers.

Why Work for the Perficient Adobe Practice:

  • Adobe Alliance: Power 10 Platinum Partner with insider access to engineering, help network, and early access sandboxes
  • Career Growth: Formal Career Counseling program including regular 1:1s, mentoring/coaching, goal setting, paid training and certifications
  • Adobe Platform Growth: Cross-training opportunities in AEM Content, Assets, Forms, Adobe Experience Platform (AEP), Analytics, Target, Marketo, Workfront, and ancillary technologies (e.g., ReactJS)
  • Celebrating Thought Leadership: Blogging; Center of Excellence; proof-of-concepts; new technology investments; accelerators
  • Culture Club: Monthly virtual activities like Fitness Challenges, Charitable Giving Campaigns, Fantasy Football, Seasonal Contests (e.g., Halloween costume contest, Halloween trivia)
  • Big opportunities: Work on key projects for some of the most recognized brands

Perficient currently has a career opportunity for a Lead AEM Developer for our Adobe National Business Unit. This position can be located anywhere in the U.S or Canada. The position is mostly remote, however, light travel is expected when client travel restrictions lift in 2022 (less than 5%).

Heavy growth opportunity. Great work/life balance. Flexible PTO. Remote option always available. Great culture (check out our reviews on Glass Door).

Job Overview:

As a Lead Adobe AEM Developer, you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design.

RESPONSIBILITIES

  • The Lead Adobe AEM Web Content Management Developer will play a vital role in the development, design, testing and deployment of Adobe Experience Management Web and Mobile solutions. You will work closely with clients, developers, system administrators, project managers, business analysts and end users to build a state-of-the-art Digital Platform using Adobe’s Digital Marketing Product Suite.
  • Design efficient content models, security models, workflows and templates.
  • Develop AEM templates and components leveraging current AEM software releases
  • Work with junior developers to mentor.
  • Conduct code reviews.
  • Employ strong coding standards for efficiency, readability, and reuse.

QUALIFICATIONS

  • 4+ years of experience implementing Adobe AEM 6.5 and AEM as a Cloud Service a+. Design, develop and support AEM components, integrations and applications.
  • 7+ years software development experience
  • Minimum of 5 years with J2EE programming experience required
  • Experience with Full Stack AEM to include HTML, CSS, JavaScript, React or Angular.
  • Experience mentoring junior developers, code reviews etc.
  • Familiar with DevOps and Cloud Manager best practices a+
  • Experience integrating Adobe Cloud Services is a+ (Target, Analytics. AEP…)
  • Experience working with geographically separate project teams
  • Experience implementing web content management systems in a large corporate environment.
  • Experience with object-oriented design and design patterns
  • Excellent estimation abilities in scoping work in a highly complex environment
  • Experience building, deploying and supporting Internet-facing applications

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

APPLY HERE

Healthcare Solutions Architect

by | Mar 28, 2023 | Uncategorized

Job Description

Title: Healthcare Solutions Architect

Location: REMOTE, United States

C: 5.05

JOB DESCRIPTION

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

We’re proud to be publicly recognized as a Top Workplace year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

Perficient currently has a career opportunity for a Healthcare Solution Architect in our Healthcare practice. This role is national, remote initially requiring travel when safe.

Healthcare industry experience is critical.

Job Overview:

An Enterprise Architect is expected to be knowledgeable in two or more technologies that include data, analytics, integration, marketing, and various digital experience solutions. The Enterprise Architect may or may not have a programming background, but will have expert infrastructure architecture, client presales / presentation, team management and thought leadership skills.

You will provide best-fit architectural solutions for one or more projects; you will assist in defining scope and sizing of work; and anchor Proof of Concept developments. You will provide solution architecture for the business problem, platform integration with third party services, designing and developing complex features for clients’ business needs. You will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients’ business needs. As a member of the Healthcare practice, you should have at least 5 years experience with healthcare organizations and their related systems.

You will also contribute in a variety of roles in thought leadership, mentorship, systems analysis, architecture, design, configuration, testing, debugging, and documentation. You will challenge your leading edge solutions, consultative and business skills through the diversity of work in multiple industry domains. This role is considered part of the Business Unit Senior Leadership team and may mentor junior architects and other delivery team members.

RESPONSIBILITIES

  • Develop and document high-level project solutions using the client architecture standards based on complex business cases and requirements.
  • Present solution documents to diverse audiences, including architect peers, IT delivery teams, enterprise technology review board, and business sponsors.
  • Participate in the project life cycle with a flexible level of engagement, depending on project needs, to ensure designs produced by the delivery teams conform to the approved solution architecture, including regular attendance at formal quality review sessions with the IT delivery teams for software designs.
  • Support pre-project tasks such as initial architectural assessment of business cases to produce rough order-of-magnitude estimates of size and duration to aid the corporate planning services team in project planning.
  • Be familiar with healthcare integration standards including HL&7 and FHIR
  • Attend, support, and participate in business requirements gathering sessions, as required, to ensure solution matches the scope of the requirements.
  • Own and aggressively drive forward specific areas of technology architecture. Provide architectural solutions/designs to project execution teams for implementation.
  • Provide architectural assessments, strategies, and roadmaps for one or more technology domains.
  • Develop Proof-of-Concept projects to validate new architectures and solutions.
  • Support multiple Agile Scrum teams with planning, scoping and creation of technical solutions for the new product capabilities, through to continuous delivery to production.
  • Mentor and provide architectural guidance to multiple teams building innovative applications.
  • Drive common vision, practices and capabilities across teams.
  • Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.

QUALIFICATIONS

  • 7+ years of Solution Architecture experience in Healthcare IT.
  • Ability to work within a complex environment with a portfolio of several hundred existing applications, complex delivery team organization, and multiple business segments.
  • Ability to support multiple projects, in various stages of the SDLC.
  • Leadership and team management experience with ability to provide strategic planning and oversight.
  • Experience in a professional services company, consulting firm, or agency.
  • Solid understanding of delivery methodology and lead teams in the implementation of the solution according to the design/architecture.
  • Experience in project and solution estimation and team structure definition.
  • Fluent and current on architecture trends with an eye on market/technical conditions and future direction.
  • Experience in defining new architectures and ability to drive an independent project from an architectural standpoint.
  • Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices.
  • Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
  • Excellent problem-solving skills.
  • Bachelor’s degree in Computer Science or related field.

Preferred Skills and Education:

  • Master’s degree in Computer Science or related field.
  • Working knowledge of Health Insurance Plans, Membership, Billing, Provider Systems, Claims, etc.
  • Or Working knowledge and experience in a major provider system
  • Working knowledge of MS Visio, MS Office and SharePoint.
  • Prior experience working directly with senior management and executives of both the IT and business organizations.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

APPLY HERE