by Ronald Barron | Apr 20, 2023 | Uncategorized
Job Description
Title: Customer Reliability Engineer III
Location: Remote – United States (West)
More and more companies are using GitHub Enterprise, so the support team is growing. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible. We’re growing our team of Customer Reliability Engineers to help ensure the technical success of our largest and most complex customer deployments, comprised of on-premise installations of GitHub Enterprise Server and GitHub Enterprise Cloud.
Your main responsibilities will be to:
- Work with assigned customers via support tickets and/or real-time interaction (phone/screen sharing) to solve technical issues related to their usage of GitHub products.
- Act as a single point of contact for technical issues with ability to troubleshoot and resolve complex issues independently.
- Gather metrics around tickets, issues, training needs, and so on for your assigned accounts for quarterly business reviews.
- Collaborate with the Support and Engineering teams to resolve product issues requiring code changes.
- Lead incident response for outages affecting assigned customers, followed by delivery of postmortem reports.
Tickets are usually opened by customer system administrators, and can include investigating load or networking issues, debugging application errors, and discussing feature requests. You’ll also work with our engineering team to prioritize issues and development, and our documentation team to improve customer-facing resources. You don’t need to be a Git expert, but you do need to have technical experience and a passion for helping people.
GitHub works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events. This role may require working non-standard working hours, including weekends and holidays on-call as part of a team-wide rotation.
Responsibilities
- Act as a single point of contact for specific enterprise customers to provide performance, and best practice advice and assessment related to GitHub and customer’s infrastructure.
- Understand and maintain documentation around the customer infrastructure, workflows, and configuration of GitHub Enterprise Server or GitHub Enterprise Cloud environment.
- Coordinate and collaborate with other teams at GitHub when additional expertise is needed to resolve customer issues.
- Provide guidance and assistance with customer support tickets often involving Linux servers, source code, and web application issues.
- Manage customer incidents and outages, including joining Zoom/screen share sessions for live triage.
- Perform incident postmortems, ticket analysis, and system health checks for Premium Support customers as needed.
- Lead quarterly business reviews for the assigned accounts by presenting metrics, data, and health check summary and recommendations.
- Organize and lead weekly/bi-weekly touchpoints with assigned accounts to review ongoing Support issues and projects.
- Work proactively with customers on activities such as coordinating upgrades and ensuring their installation is running smoothly.
- Set-up and onboard new assigned customers into the program.
- Work with Sales to outline the GitHub Premium Support program and features to potential customers.
- Provide weekend on-call support as part of the team rotation (8 hour shifts, during normal work hours).
Required Qualifications
- 5+ years of experience in positions related to customer advocacy and/or technical implementation/systems management.
- Previous experience as performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc., and familiarity with some flavor of production-level virtualization platform and/or cloud provider (e.g., VMware ESX, KVM, AWS, Azure) as well as proficiency with and/or ability to understand and update code (including CI/CD practices), scripts (Shell, Ruby, Go) and common applications in the web application stack like HAProxy, Nginx, MySQL, and Unicorn.
- Excellent verbal and written organizational, presentation, and communication skills, as well as analytical skills, combined with the ability to provide quick resolution to problems.
- Enthusiasm for working directly with customers, and building a deep understanding of what makes their tools work.
Preferred Qualifications
- Deep knowledge of Git, GitLFS, and GitHub.
- Familiarity with Ruby on Rails.
- Proven experience successfully managing customer engagements to completion and customer satisfaction.
- Previous experience providing on-site consulting or professional services.
Minimum hourly rate of $35.34/hour to maximum $93.75/hour.
These pay ranges are intended to cover roles based across the United States. An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Location: In this role, you can work remotely from anywhere in the following States: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, or Wyoming.
APPLY HERE
by Ronald Barron | Apr 20, 2023 | Uncategorized
Job Description
Title: Support Engineer III
Location: Remote – United States
More and more companies are using GitHub Enterprise, so the support team is growing. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible. We’re looking for Support Engineers in the United States to support our GitHub Enterprise product installed and managed in the customer’s virtualization environment. Your main responsibility will be to work with our customers via web interface, email, phone and chat to solve support tickets. Tickets are usually opened by internal system administrators, and can include investigating load or networking issues, debugging application errors, and discussing feature requests. You’ll also work with our engineering team to prioritize issues and development, and our documentation team to improve customer-facing resources. You don’t need to be a Git expert, but you do need to have technical experience and a passion for helping people. The position reports to an Premium Support Manager and works closely with other teams and leaders across the company.
GitHub works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.
This role will require working non-standard working hours, including weekends and holidays.
Responsibilities
- Solve complex customer support tickets often involving Linux servers, source code, and web application issues
- Effectively communicate technical information to customers and engineering groups at GitHub
- Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
- Identify bugs and improvements in the GitHub Enterprise codebase
- Manage urgent customer outages during business hours
Required Qualifications
- Minimum 3 years experience providing technical support to large complex customer accounts
- Previous experience as a Linux System Administrator
- Familiarity with some flavor of production-level virtual machine (e.g., VMware ESX, Xen, KVM) and/or cloud providers
- General understanding of how modern web applications work
Preferred Qualifications
- 5+ years experience providing technical support
- Familiarity with Git and GitHub
- Ability to look through and understand code (Ruby / Bash)
- Stellar English and grammar skills
Minimum hourly rate of $35.34/hour to maximum $93.75/hour.
These pay ranges are intended to cover roles based across the United States. An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
APPLY HERE
by Ronald Barron | Apr 19, 2023 | Uncategorized
Job Description
UI/UX Lead
Location: United States, Remote
Insomniac’s UI/UX Department is growing, and we are looking for a UI/UX Lead to help us build industry-inspiring player experiences that are approachable, accessible, and immersive for everyone. This role is a blend of direct creative contribution and team management, balancing UI/UX art and design responsibilities with managing, mentoring, and prioritizing the well-being of your team one that provides a critical component of the studio’s mission to create games that have a positive and lasting impact on people’s lives by helping cultivate an environment of craft excellence, collaboration, and positivity. Want to learn more? Keep reading!
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
- Lead a small team of UI/UX artists and designers
- Assist in establishing the vision, design, and planning for Insomniac’s current and future UI/UX systems
- Create art & design documentation and implement assets in-game, but not to the detriment of leadership responsibilities
- Provide mentorship, performance evaluation, and career development support and opportunities for members of the team
- Plan, organize, monitor, and evaluate the team’s work
- Partner with other departments such as Design, Gameplay, and Project Management to:
- Provide creative, scheduling, and technical feedback on the game
- Help develop project goals and objectives
- Communicate UX requirements and technical limitations
- Ensure a balanced team schedule that meets project goals in a timely manner
- Participate in the hiring and onboarding of new employees
- Collaborate with Insomniac studio leadership to support studio cultural values and champion a positive work environment
- Advocate relentlessly for our players and the end-to-end user experience
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND/OR EXPERIENCE:
- Seven to ten years related experience and/or training; or equivalent combination of education and experience
- Proficiency with the Adobe suite (Photoshop, Animate, XD, and Illustrator) and related content creation packages (Figma, Maya)
- Detailed understanding of digital interaction design fundamentals and patterns
- Experience creating style guides and development standards
- Strong game design sensibilities and interest in creating innovative player experiences
- Interest in people management/developing leadership skills, with a particular focus on employee wellbeing
ADDITIONAL SKILLS:
- Experience working on UI/UX systems in AAA games is a plus
- Experience working with Coherent is a plus
- Experience scheduling, scoping, and/or distributing creative work a plus
- Passion for game accessibility and player advocacy is a plus
- Previous experience managing a distributed team a plus
Even if you don’t feel like you meet all requirements for this role, we still encourage you to apply. We know the confidence gap and imposter syndrome can get in the way of meeting incredible candidates, and we certainly wouldn’t want it to prevent us from meeting you.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package.
This is a flexible role that can be remote, with varying pay range is based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.
$104,300$156,500 USD
APPLY HERE
by Ronald Barron | Apr 19, 2023 | Uncategorized
Job Description
Senior Unreal Programmer
Location: Full-time, permanently remote (global)
Starloop Studios is a leading international game development service provider. Known for its production capacity, outstanding talent, and AAA-quality projects to the international gaming scene.
We are proud members of Magic Media, a media and tech start-up powered by creativity and innovation. As part of this international group, we deliver expertise in the areas of art, animation, cybersecurity, game development, software development, and VFX amongst others. Together, we provide support and innovative solutions designed around our clients’ needs and carried out by our industry veterans.
We are looking for a Senior Unreal Programmer who is self-motivated, goal-orientated, and a strong team player. The ideal candidate will have extensive full-time UE programming experience in games. We are looking for someone who is passionate about the digital content production process and who is willing to work with content creators and engineers of other disciplines to build awesome tools.
Responsibilities
- Implement and improve a variety of fast and efficient core software using Unreal Engine 4
- Maintain and build code using C++ for all assigned work streams
- Help provide architectural oversight across the entire application
- Collaborate to devise optimal engineering solutions to technical challenges
Requirements
- Great understanding of modern C / C++/Blueprints
- Excellent communication skills
- Fluent in English
Desirable pluses
- Experienced with multiplayer gameplay systems, network replication, core engine, and Virtual Reality technologies
- Experience in Tools Development
- Unity experience
- Experience working with Amazon Gamelift, Google Firebase or Microsoft Playfab
- Solid technical foundation (e.g. Computer Science / Maths Degree or equivalent)
What you will find working with us
- Permanently remote position
- An opportunity to hone and improve your skills by applying them to a diverse variety of engaging projects.
- Be part of an international Group with offices worldwide
- Career growth and development
- Working closely with a team of like-minded people in a fast-paced, multicultural environment
- Ongoing training and professional self-improvement opportunities
- Flexible working hours
- An inclusive culture and open communication
APPLY HERE
by Ronald Barron | Apr 19, 2023 | Uncategorized
Job Description
Unity Developer
Location: Full-time, permanently remote
Starloop Studios is a leading international game development service provider. Known for its production capacity, outstanding talent, and AAA-quality projects to the international gaming scene.
We are proud members of Magic Media, a media and tech start-up powered by creativity and innovation. As part of this international group, we deliver expertise in the areas of art, animation, cybersecurity, game development, software development, and VFX amongst others. Together, we provide support and innovative solutions designed around our clients’ needs and carried out by our industry veterans.
We are looking for a Unity Developer who is self-motivated, goal-orientated, and a strong team player. The ideal candidate will have extensive full-time Unity programming experience in games. We are looking for someone who is passionate about the digital content production process and who is willing to work with content creators and engineers of other disciplines to build awesome games.
Responsibilities
- Implement and improve a variety of fast and efficient core software using Unity
- Maintain and build code using C# for all assigned work streams
- Help provide architectural oversight across the entire application
- Collaborate to devise optimal engineering solutions to technical challenges
Requirements
- 2 years of experience in Unity
- Proficient with the .Net framework, its memory management
- Performance optimization experience
- Passion for video games!
- Proficient English skills
Desirable pluses
- Experienced with multiplayer gameplay systems, network replication, core engine, and Virtual Reality technologies
- Experience in Tools Development
- Unreal Engine experience
- C++ programming
- Experience working with Amazon Gamelift, Google Firebase, or Microsoft Playfab
- Solid technical foundation (e.g. Computer Science / Maths Degree or equivalent)
What you will find working with us
- Permanently remote position
- An opportunity to hone and improve your skills by applying them to a diverse variety of engaging projects.
- Be part of an international Group with offices worldwide
- Career growth and development
- Working closely with a team of like-minded people in a fast-paced, multicultural environment
- Ongoing training and professional self-improvement opportunities
- Flexible working hours
- An inclusive culture and open communication
APPLY HERE
