Chatbot Manager

by Ronald Barron | Apr 26, 2023 | Uncategorized

Job Description

Chatbot Manager

• Remote , United States
• Member Services
• Full time

About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. With more than 30+ billion digitized global historical records, 125+ million family trees, and 22+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives.

We are committed to our location flexible work approach, allowing you to work from where you want in an office or from home or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that’s inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Ancestry is looking for a Chatbot Manager to join our remote Member Services Strategy & Analytics team headquartered in Lehi, UT. The Chatbot Manager will manage our Chatbot Specialist and will be responsible for conversational and workflow design that meet our digital engagement vision and our our requirements. We ask that you have chatbot, language and conversation-specific design skills to create a helpful and engaging online personality using a conversational AI platform.

What you will do…

• Manage the performance of one Chatbot Specialist
• Collaborate with business sponsor, project manager, domain SMEs, business analysts, data scientists, NLP modelers to understand conversational AI use cases and requirements to guide conversational excellence
• Manage projects and collaborate with developers and other technical resources to implement self-service conversational AI solutions
• Identify intents applying data analysis
• Document and be responsible for an engaging conversational experience, including
  • Conversational flow, persona, tone of voice, error handling, help, chatbot responses, escalation to live agent
  • Use case workflow design
  • Channel and modality design
• Provide input to test plans and conduct early testing
• Resolve conversational design issues
• Review data analytics with operational and data analytics team to identify areas of improvement
• Build conversational workflows using available content, and help design non-existing content
• Work with the natural language processing (NLP) owner on improving user experience

Who you are…

• 3+ years of experience in AI, chatbot strategy, conversation design and optimization experience with chatbot containment improvements
• Some knowledge of product design, UX design, or UI/Visual design
• Working knowledge of conversational AI platforms, such as Solvvy or Salesforce Live Agent
• Understanding of natural language processing (NLP)

#LI-RR

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $96,000 – $150,000 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

*Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

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Vice President, Product Management

by Ronald Barron | Apr 26, 2023 | Uncategorized

Job Description

VP, Product Management

Full-Time

Kennesaw Office, Kennesaw, GA, US

Work From Home – USA, Remote, GA, US

Requisition ID: 1522

Responsibilities:

The VP, Product Management owns the product vision, strategy, and roadmap delivery for a product portfolio that includes GRC and BC&R within Riskonnect Integrated Risk Management solution. They lead a team of product management professional in defining the product vision, guiding key decision and prioritized development resource to achieve both short term results and long-term strategy for assigned product lines.

Responsibilities:

• Develop the product vision, strategy, and roadmaps for a multi product/multi platform portfolio.
• Lead a team of product management professionals to successfully deliver on product success plans.
• Working with the Sr. Director, Product Commercialization and Product Marketing responsible for GTM planning and operational readiness for new product launches.
• Build, coach, and mentor a team of product management professions.
• Prioritize the roadmaps and product management projects based on feedback from multiple sources and balancing the needs of new features, client deliverables and technology debt.
• Collaborate with Product Development to scope, prioritize and build the product roadmap.
• Develop business cases/benefit analysis/ROI analysis to help in portfolio prioritization and sales efforts.
• Perform market research to ensure that assigned product lines are best in market, position effectively and priced competitively.

Qualifications:

• Education: A minimum of BS/BA in Finance, Risk Management, Business, Marketing, Computer Science, or an equivalent in working experience.
• Experience: 10+ years in product management positions with increasing responsibilities. Demonstrated success in operating complex product strategies, rationalizing products, driving migration/retirement of legacy platforms, large scale integration projects and leading hands-on execution of the strategies. Prior experience managing products within the GRC, BC&R, or Risk Management space is required.
• Technical Skills: Experience with managing multiple product lines across multiple technical stacks. Demonstrated successful experience in large scale integration projects. Understanding of technical architecture and modern development practices. Experience with AHA, ADO and JIRA is required.
• Leadership Qualities: The VP must demonstrate the ability to continuously drive results both personally and by effectively leading a team. The position is also one of immense pressure and must have the ability to navigate complex situations and tasks with calmness and composure.
• Analytical Skills: The VP will engage in research and strategy formulation in conjunction with other departments, emphasis on collaboration with the sales and marketing departments. They must possess analytical skills that ensure accurate interpretation of research information and accurate formulation of the most suitable product approaches and strategies.
• Administrative Skills: The VP is responsible for the successful commercialization of products within their assigned product portfolio which requires a high degree of project management skills.
• Communication Skills: Excellent verbal and written communication skills are essential. The position involves communication both up and down the organization, to clients and to prospects. The VP will regularly be required to make presentations to stakeholders and must, possess communication skills that enable them to clearly present, articulate, and defend their findings and recommendations to the stakeholders a way that they can relate to and easily understand. The position will involve regular and constant presentations to all collaborating product and development team members, clients, and key internal stakeholders.
• Interpersonal/People Skills: The VP must have both strong interpersonal and people skills. Interpersonal skills will facilitate smooth collaboration between multiple departments and eliminate unnecessary delays. This will ensure that all function areas collaborate successfully so that new features and products are executed promptly, efficiently, and effectively. People skills allow the Sr. Director to generate excitement for the visions and goals and convince people to follow them. People skills make an individual easy to relate to and makes team members delighted and ready to follow directives
• Collaboration: This is a highly collaborate role. The VP must work in collaboration with every department in the organization in the performance of their duties. The VP also works closely with the business’s other departmental VPs and Sr. Directors to align their vision and objectives (OKRs) for their departments with the product plan and roadmap.
• Strategy: it is expected that they play the leading role in the creation and execution of product strategies for their assigned portfolio and to also assist their team members in developing their own strategic planning skills. The VP is also expected to support the Sr. VP in creating an overall IRM vision and roadmap.

Riskonnect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Marketing Campaign Specialist

by Ronald Barron | Apr 26, 2023 | Uncategorized

Job Description

Title: Marketing Campaign Specialist (2967)

Location: Remote – USA

ModSquad provides CX services for companies in markets all over the world, from Fortune 500s to startups. We are seeking someone to create and run marketing campaigns that will drive demand and brand awareness. Do you love project managing events and campaign timelines?

This critical role supports the Marketing and Sales teams and is responsible for devising, executing, and analyzing marketing campaigns, events and project/content management. The successful candidate will be a highly organized B2B campaign marketer with solid experience with events and launching successful integrated marketing campaigns.

This is a work from home/remote full-time position and reports to the Director of Demand Generation.

Availability:

This is a full-time position.

Key Responsibilities:

• Create integrated marketing campaigns based on market segments to gain new customers and build repeat business
• Manage various aspects of trade shows and events including budgeting, pre-show planning and outreach, post-show lead upload and outreach, event coordination, collateral, and onsite support to drive leads into the sales funnel
• Work with sales and marketing to ensure proper messaging, timing, and execution of multi-channel campaigns
• Project management of campaigns to drive pipeline growth leveraging and aligning key marketing channels with consistent content/messaging
• Recommend and present overview strategy briefs that tie into detailed tactical plans for building awareness, consideration and purchasing decisions
• Provide ongoing reporting, campaign insights and goal pacing to stakeholders
• Constantly monitor, measure and hone the performance of sales enablement to enact programs that achieve revenue goals for each target market
• Plan seamless integration of competitive campaigns and partner channel campaigns within the prescriptive buyer journeys and overall segment campaign plans

What s in it for you:

• Work with an extremely talented team of colleagues serving a highly visible group of clients
• A company culture that values exceptional performance and people skills
• Being part of an award-winning growth company scaling across the globe
• The flexibility of working from home with competitive salary plus benefits

What are we looking for:

• Has top drawer skills and track record
• Is passionate about optimizing campaigns, events and marketing programs
• Has a hunter mentality
• Loves being a part of a team
• Cares about the details, very reliable, and friendly
• Is driven, organized and enjoys multitasking
• Is comfortable working with team members across time zones

Requirements:

• 5+ years marketing experience in B2B campaign and event planning management
• Experience coordinating events and trade show marketing campaigns
• Proven ability to plan, execute, and optimize campaigns with a demonstrable impact on revenue
• Understanding of the sales pipeline and sales processes
• A self-starter with excellent project management and communication skills
• Demonstrated experience defining and measuring programs, including analytics and reporting.
• Experience with Salesforce, Hubspot (blog management), Google Analytics required; Asana, Popl, and Slack experience preferred
• BA/BS degree in relevant field

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.

APPLY HERE

Content Manager

by Ronald Barron | Apr 26, 2023 | Uncategorized

Job Description

Content Manager

Remote

Full time

R0008923

Job Description:

We are full-service marketing department motivated to be among the elite teams in the countryregardless of industryand take pride in finding collaborative, inventive, and highly creative team members who can help us evolve and reach new heights.

This passion is evident in our work. Our advertising campaign for The Chicago School of Professional Psychology is featured in a marketing textbook. Our automated email campaigns rival some of the most sophisticated in any field. And our editorial and design work have won more than 20 awards in industry-leading competitions. We are one person short. Want to grow with us?

Reporting directly to the Director of Content Marketing, the Content Manager will oversee the production of written contentincluding blogs, webpages, advertising campaigns, brochures, etc.to support the strategic goals of six nonprofit colleges across the United States.

Responsible for managing day-to-day operations of the marketing communications teamincluding a writer, advertising copywriter, proofreader, and several freelancersthe ideal candidate will have an extensive background in creating content to achieve overall marketing objectives.

We are looking for someone who understands how content works within an marketing ecosystem that includes omnichannel efforts, including social media, website, SEO, SEM, email, editorial, video, digital advertising, and PR.

With a mix of data-driven strategy and project management, they will become a vital leader, finding innovative content solutions to achieve marketing objectives while ensuring deadlines are met. They will be flexible, innovative, creative and quick to learn.

Position responsibilities include, but are not limited to:

• Develop content strategies in partnership with key leaders and stakeholders to meet marketing goals
• Utilizing a data-informed approach, analyze and synthesize research insights to inform the development of new content and auditing of existing content
• Manage staff writers, proofreader, and freelancersassigning projects, overseeing the development of new content, and auditing of existing content
• Collaborate with SEO agency partners to plan content and copy that can boost our brand presence and organic search rankings
• Collaborate on content ideation and direction with writers to ensure a clear marketing objective and purpose is established ahead of research and writing
• Maintaining editorial calendars and content matrices
• Oversee magazine production process for digital and print publications, from story pitching to printing
• Collaborate with design, web development, and other key partners on cross-functional creative projects
• Manage and maintain content resources for team, including standards guides, style guide, brand briefs, etc.
• Be a liaison with faculty and students at our partner colleges who are submitting content for our blogs or magazines for editing and approvals
• Ensure content meets marketing objectives as well as standards in quality, compliance, and ethics
• Write content when the need arises
• Other duties and responsibilities as needed

Position Requirements:

• Deep understanding of SEO, SEM, and digital marketing
• Highly creative with an exceptional ability to write performance-driven content for a variety of purposes and placements, including advertising, Blogs, web pages, landing pages, feature stories, marketing collateral, etc.
• Highly meticulous and able to oversee the production of error-free copy
• Well-organized and detail-oriented with strong project management skills
• Exceptional writing, editing, and proofreading skills in AP Style.
• Highly imaginative problem solver when unexpected issues arise
• Must be an extremely collaborative and positive team player who can build strong relationships across the marketing department
• Flexible, versatile learner; open to changing priorities and managing multiple tasks simultaneously within compressed timeframes

Position Qualifications:

• Bachelor’s Degree or greater in journalism, communications, marketing, or related concentration. Extensive job experience may substitute for the degree requirement.
• Minimum 3-5 years of content writing or marketing experience.
• Prepared to have in-depth conversations about and show past examples of SEO best practices and writing content for performance.
• Solid proficiency with MS Office and WordPress (or similar content management system).
• Prior experience managing staff a plus.
• Working understanding of design software such as Adobe Creative Suite (Photoshop, InDesign, etc.) a plus.

Physical Requirements:

• Ability to perform sedentary work.
• Ability to operate office equipment including computer, printers, and phone.

Compensation & Benefits

This opportunity is budgeted at $70,000 – 80,000 base compensation. Additional compensation factors may impact total compensation. Learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement.

APPLY HERE

Vice President, Global UX and Product Design

by Ronald Barron | Apr 26, 2023 | Uncategorized

Job Description

Vice President, Global UX & Product Design

Remote – US

Full time

JR06488

At DraftKings, we’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Join us for a unique opportunity to spearhead the vision that drives our customer experience. We are seeking a senior leader to lead our global design organization, someone who sits at the intersection of user-centric product vision and excellent people management. This role will sit at the heart of DraftKings’ deep investment in becoming the leading consumer gaming product in the world.

What you’ll do as a VP, Global UX & Product Design:

• Conceptualize and deliver a vision for our future user experience, integrating DraftKings’ products into a single, fluid ecosystem.
• Align executive leadership around a scalable plan that connects both existing and new DK products/apps under a unified approach.
• Champion a customer-obsessed approach to our user experience, driving product/UX leadership to prioritize a user-first mindset across all experiences.
• Serve as the connective tissue that integrates the look and feel of our product suite with key brand and marketing creative, working with marketing leadership to deliver a single visual throughline across our products.
• Establish a customer experience vision for each DraftKings vertical, mirroring each product’s user approach to an authentic understanding of its specific customer.
• Ensure functional teams are constantly aligned to customer focus via best practices, UX research, and appropriate solution validation.
• Manage, mentor, and grow a world-class team of product and UX designers, optimizing org structure and filling key talent gaps where necessary.
• Set a cultural and environmental tone for the product design team to work effectivelyincluding design team collaboration as well as cross-functional partnership.
• Drive our competency framework and career progression to ensure development paths for team members.
• Create goals, management and success structure that enables each designer’s growth at Draftkings.
• Proactively identify and resolve issues that may impair the team’s ability to meet its goals.
• Create a framework to provide inspiration, coaching, educational, and development opportunities to designers.
• Serve as a critical partner for product and technology leadership, representing user experience across broader initiatives to improve and scale our organization.
• Establish a partner and team-oriented design culture, with particular emphasis on direct partnership with product and technology teams.
• Embed within design a strong appreciation for the technology implications of all UX decisions, forming a tight relationship between design and engineering processes.
• Ensure a high-quality Design output, respecting business requirements, brand values, design excellence and deadlines.
• Identify process improvement opportunities and implement relevant design processes to manage the supply of design resources.
• Manage budgets and ensure schedules align to corporate-level commitments.
• Partner closely with engineering, product, marketing, sales and others to find practical solutions to problems.

What you’ll bring:

• At least 10 years experience in leading UX/design organizations at mobile consumer gaming and/or sports companies
• Bachelors or advanced degree in appropriate fields, such as Design or HCI.
• A demonstrated fluency in brand, visual, and user experience design.
• Deep understanding and comfort with sports and/or real-money gaming products is a must.
• Relevant design and UX experience with a strong understanding of design methods, tools and processes & experience in design leadership or management function with a track record of hiring & developing high-performing design teams.
• Able to guide others through ambiguity, coach them to articulate a point of view and identify the path to a high-quality end result.
• Sharp presentation skills, including executive presentations and public speaking at events, etc.
• Objective and leveled facilitation skills, able to make tough decisions with others and effectively align teams to your rationale.
• Willingness for occasional travel to your people that are located across multiple offices.

The US base salary range for this full-time position is $225,000 – $300,000, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

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