by Ronald Barron | Jun 7, 2023 | Uncategorized
Job Description
Senior Product Marketing Associate, Clinical Tools
Remote, US
Alma is seeking an equal-parts creative and analytical B2B Senior Product Marketing Associate to join our growing Marketing team. You’ll partner closely with our Clinical Tools team to execute projects to fuel business growth and deliver superior user experiences, as well as drive go-to-market strategy, positioning, and marketing asset creation. The Clinical Tools team is responsible for both provider and client-facing experiences, including transforming the way mental health providers efficiently plan, document, and coordinate care for their patients.
Whether new to the industry or a longtime practitioner, taking insurance for the first time or an insurance expert, members depend on Alma to support them with the tools they need to run a thriving, financially rewarding private practice. With support from the Product Marketing Manager, this role will have the unique opportunity to expand the member clinical tools foundation in support of that goal.
The ideal candidate is an excellent communicator, is eager to learn, and has a strong bias to action. This role reports to a Product Marketing Manager on Alma’s Marketing Team.
What you’ll do:
- Partner with Product, Engineering, Sales, and Customer Experience teams to launch and scale products through the development and execution of go-to-market strategies
- Develop a deep understanding of Alma’s and the mental health care industry’s clinical tools best practices and user experiences
- Compose core product positioning, value propositions, and messaging frameworks for both internal and external audiences
- Determine the appropriate communication channels for product launches and partner with Lifecycle Marketing to execute external-facing communications
- Build strong working relationships with key cross-functional partners, such as the Product Manager, Product Designer, and Engineering Manager on the Clinical Tools team
- Collaborate with cross-functional partners to develop research and identify areas for product growth
Who you are:
- You have 1-3 years of experience in a marketing role; experience operating in a consumer application/technologies, healthcare, membership, or dual B2B/B2C context are strong pluses
- You are motivated by highly collaborative working environments and are comfortable navigating ambiguity
- You are analytically-minded and curious: you are able to analyze information, identify problems and trends, and solve problems. You like to make decisions grounded in data and know your way around a spreadsheet. Having familiarity with data visualization tools like Looker, Chartio, or Tableau is a plus
- You like to learn by doing and have a strong bias to action
- You have a passion for Alma’s mission and the future of mental health
Benefits:
- We’re a remote-first company
- Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
- 401k plan (Roth and traditional)
- Free Alma platform access
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- Free EAP access through LifeWorks
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
- Unlimited PTO
Salary Band: $85,000 – $115,000
APPLY HERE
by Ronald Barron | Jun 7, 2023 | Uncategorized
Job Description
Customer Engagement and Retention Specialist
.US-Remote
Full Time – 30+ HRS/WK (Full Time Benefit Eligible)
Position Purpose and Impact
The Private and Local Campgrounds (PLG) Customer Engagement and Retention Specialist creates unforgettable moments for customers by building brand advocacy and driving desired product usage behaviors. Responsible for producing new resources and guides that directly address how clients positively learn and use our products, they create training content and improve knowledge base resources to help clients to resolve issues relating to products through a sound knowledge of all products and an understanding how customers use them.
Responsibilities
Overview
- Spearheads customer engagement and retention activity against annual goals for increased product usage, increased customer satisfaction metrics, and the achievement our self-service and training resources deliver the education outcomes for our customers.
- Tracking and driving metrics across software platforms training resources and guides to achieve department experience rating KPIs, produce case studies, produce custom newsletters, and ensure a same day response to customer support tickets with negative feedback.
- Driving customer relationship management by keeping customers continuously happy and well-informed on our products and services, focusing on increasing product usage and knowledge of best practice usage.
- Supporting brand promotion by generating excitement for new or developing products by keeping the customer support team updated on new features soon to be released. As new products and features become available, facilitate demos and training on new features and how to support customers on them.
- Supporting customers who are active users of our products and helps increase customer product usage.
- Serving as an expect on the Firefly platform to lead help resource creation and improvements.
- Creating content for messaging to current customers around product and development releases and updates.
- Creating knowledge base documentation that include video tutorial help resources for products.
- Drives department initiatives focusing on customer loyalty and retention, building successful customer outcomes and effectively empowering customers with our products. Establishing trust to retain customers who have low health scores.
- Builds alignment with customer success, training, and implementation teams on customer enablement strategies.
- Enhances product value by communicating the voice of the customer to product and development, sales, and marketing.
- Helps to reduce churn by gathering and analyzing data on the reasons why current customers leave and what platforms they go to.
Content and Resources
- Creates knowledge base content and technical how-to writing.
- Creates how-to videos for knowledge bases.
- Trains internal team members on new knowledge base articles and updates. Provides relevant coaching, training and support to champion a knowledge culture across our teams.
- Monitors and measures knowledge management activities – assesses progress by leveraging analytics on impact, engagement, functionality and effectiveness of knowledge management strategy.
- Attends product release updates, provides training for internal teams to learn and understand new feature releases from product and development.
- Tracks knowledge base article performance and assessment of activity. Identify gaps and areas for knowledge base improvement. Identify most/least accessed/interacted with articles.
Engagement
- Creates customer case studies proving how our products help campgrounds as a business by demonstrating real-life results.
- Creates getting started guides and best practices e-books.
- Creates and sends customer communications and new feature release announcements and updates.
Retention
- Lead cancellation retention efforts and playbook calls. Following up with 100% churn risk customers to win back customer satisfaction.
- Follow ups on low customer satisfaction survey feedback to improve service.
- Provides the voice of the customer for reasons for churn across to other departments.
General
- Support the department and customer base with proactive problem resolution, serving as a positive problem solver who loves the challenge of advancing product how-to’s and resources beyond the status quo.
- Serves with expert product knowledge, knowing our business’s products, services, and policies well. Able to both troubleshoot issues and help the support team offer best practices for getting the most value out of our products.
- Practices excellent customer intelligence, gaining insight and an unrivaled ability to understand customer needs. Providing feedback trends on what our larger customer needs and desired service experiences are.
- Promotes department and Aspira policies and procedures, the quality of its products and reputation.
- Observes a flexible schedule as needed to achieve business results and supports the department and team with other duties as needed or assigned.
Qualifications
Detail-oriented with the ability to self-manage projects and prioritize needs.
Effectively maintain deadlines, deliveries, and communication to internal and external partners.
Utilizes correct spelling, grammar, punctuation and structure throughout all materials created.
Provide strong communication and eloquent writing skills for customer communications.
Capacity to deeply understand product and customer journeys.
Performance-oriented with a strong desire and initiative to explore the new and improve the old.
Able to adhere to brand and product guidelines.
Fantastic collaboration and teamwork skills, demonstrating the ability to work across different internal groups to improve the customers’ experience, communicate customer pain points to customer experience, product, sales, and marketing teams, and participate in brainstorming sessions.
Ability to multitask, prioritize and project manage concurrent projects.
Sense of urgency and able to iterate quickly.
Excellent presentation and interpersonal skills.
Desire Education and Experience
Bachelor’s degree in English, Journalism, Communications, Account Management, Marketing, or other related discipline preferred.
3 5 years’ experience within a SaaS customer success or account management position with frontline customer interaction and responsibility for direct customer support and satisfaction.
2 3 years’ experience within a position producing technical writing for product releasing, with experience crafting client bulletins, newsletters, and professional correspondence extremely beneficial.
2 years’ experience client service experience accountable to client key performance indicators (KPIs) and net promotor score (NPS) metrics.
APPLY HERE
by Ronald Barron | Jun 7, 2023 | Uncategorized
Job Description
Associate Application Design Specialist
US – Remote
time type
Full time
GENERAL PURPOSE
Participates in the process of creating product solutions for customer facing tools. Consults with internal and external customers to provide product solutions that successfully meet the needs of the customer.
ESSENTIAL FUNCTIONS
- Assists in developing/reviewing specification information for product applications.
- Assists in the development of product marketing and training materials.
- Creates applications within CET to support various product/application needs.
- Creates CET/CAD drawings in support of product applications and marketing initiatives.
- Cultivates a network of field contacts as an information resource and credibility enhancer.
- Fields customer calls/requests from internal and external audiences for Applications guidance/support.
- Participates in the overall applications/design activities for the workplace category within Product Management.
- Performs additional responsibilities as requested to achieve business objectives.
- Performs competitor design/application research needs related to product development and other corporate initiatives.
- Provides specification modeling support to better position our products.
- Understands and drives the differentiating design/applications features of Herman Miller and Knoll systems, and other products.
- Performs additional responsibilities as requested to achieve business objectives.
Additional Essential Functions
Performs additional responsibilities as requested to achieve business objectives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience, Licenses and Certifications, Skills and Abilities
- Associate or bachelor’s degree in interior/architectural/facility design from an accredited program, or relevant academic discipline. Equivalent level of experience considered. Bachelor’s degree preferred.
- 0-2 years of industry experience with a furniture manufacturer or dealer.
- Experience with CET/furniture specification software and InDesign preferred.
- Demonstrated ability to effectively use office automation, communication, software and tools currently used in the HMI office environment.
- Prior experience with project management.
- Possess interpersonal skills and ability to facilitate a positive customer service.
- Basic understanding of the sales/design process.
- Exhibits ability to work and collaborate with others to develop common solutions.
- Must be able to perform all essential functions of the position with or without accommodations.
APPLY HERE
by Ronald Barron | Jun 7, 2023 | Uncategorized
Job Description
Title: Product Designer (Remote)
Location: Remote (US)
At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.
Our purpose is clear: Together, we’re building a better life for those who build our world.
As a Product Designer, you will work on a team of Product Designers of various levels on the design and iteration of our user facing, web and mobile (iOS & Android) cloud products. You will serve as a Design Lead on a product team, working closely with a PM and Engineering partners. This gives you the opportunity to positively impact the lives of our 2.6M users.
This role progresses the experience of our new web-based cloud products while continuing to raise the level of quality using valuable frameworks, design tools, and user-centered design methodologies.
The Product Designer role also works alongside cross functional counterparts to move from Discovery through Delivery, while continuing to bring clarity, efficiency, and quality to our teams and products.
What you’ll do:
- Convey design ideas through the use of scenarios, sketches, task flows, page flows, high-fidelity comps, and prototypes
- Define the user experience, interactions, logic, and visual design
- Create functional prototypes to validate and test designs
- Participate in user research and testing activities
- Support maintaining patterns, styles, and component consistency across all products using design systems
- Collaborate with PM to translate business goals and priorities into level of investment and quality of the design work
What we’d like to see in you:
- 2+ years Product Design experience for software applications (primarily web but some mobile very helpful!)
- 1+ years Discovery and Delivery experience
- A skilled storyteller with experience working in a multidisciplinary environment to develop concepts that delight customers and deliver business results
- Possess strong product design skills
- Experience using design tools like scenarios, task flows, page flows, wireframes, comps, etc.
- A compelling portfolio of work that demonstrates high-quality web and mobile design work that also tells a story that you are a deep design thinker
- Strong information presentation (visual and written) skills
What we’d LOVE to see in you:
- BA/BFA degree in HCI or design related field, with an emphasis on user experience, interaction design, or visual design.
- Experience working on SaaS products in a design agency, start up or digital product company.
- Experience prototyping in HTML, CSS, and JavaScript.
What We Offer
- People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity – Nemetschek
- Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources)
- Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
- You will have the opportunity for continuous professional development
Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.
The base pay range for this position is $105,800 – $145,300.
APPLY HERE
by Ronald Barron | Jun 7, 2023 | Uncategorized
Job Description
Title: Specialist Solutions Architect – Data Governance (Financial Services)
Location: United States
This role can be remote.
As a Specialist Solutions Architect (SSA) – Data Governance on the Financial Services team, you will guide customers in adopting Unity Catalog (a unified data governance solution) and Delta Sharing (a secure data sharing platform) on Databricks for a variety of different customers. You will be in a customer-facing role, working with and supporting the Solution Architects, which requires production deployment experience with data governance solutions and hands-on experience with cloud data lakes. You will help customers learn how to use our products to govern their files, tables, machine learning models, and dashboards in the cloud and to collaborate using our sharing technologies. As a deep go-to-expert reporting to the Specialist Field Engineering Manager, you will continue to strengthen your technical skills through mentorship, learning, and internal training programs and establish yourself in the area of data governance.
The impact you will have:
- Provide technical leadership to guide strategic customers to successful implementations on Unity Catalog and Delta Sharing, ranging from advisory and design to deployment to troubleshooting
- Understand the built-in roles and identity concepts in Databricks, and how to map those to fit organizational requirements
- Communicate and educate customers on organizational models of governance and how they map to usage of data governance products in Databricks
- Assist Solution Architects with more advanced aspects of the technical sale including pilot advisory services, custom proof of concept content, estimating workload sizing, and custom architectures
- Provide tutorials and training to improve community adoption (including hackathons and conference presentations)
- Contribute to the Databricks Community
What we look for:
- 3+ years experience in a customer-facing technical role with expertise in data governance or data management
- Experience with ETL and database technologies or experience in big data platforms
- Enterprise Data Architecture experience. Maintain and extend production data systems to evolve with complex needs
- Programming experience in SQL and Python
- [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research)
- Ability to travel up to 30% when needed
Benefits
- Comprehensive health coverage including medical, dental, and vision
- 401(k) Plan
- Equity awards
- Flexible time off
- Paid parental leave
- Family Planning
- Gym reimbursement
- Annual personal development fund
- Work headphones reimbursement
- Employee Assistance Program (EAP)
- Business travel accident insurance
- Mental wellness resources
APPLY HERE
