About the Role
Title: Workforce Optimization Success Manager
Location: US
Full time
job requisition id: Req22409
Job Description:
Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!
Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don’t just offer jobs; we pave the way for incredible careers.
Why AMN Healthcare? Because You Deserve the Best:
- Forbes Recognition: We don’t just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes’ prestigious lists not once, but twice! We’re among the “Best Large Employers for Women,” a testament to our commitment to excellence.
- SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the “Rapidly Advancing Staffing Firms,” we have no plans to decelerate in the future.
- Incredible Futures: Join a team that doesn’t just talk about building the future; we’re shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.
Job Summary
The Success Manager I, Workforce Analysis & Optimization is responsible to create long-term, trusting relationships with our customers. They oversee a portfolio of assigned customers, advising on strategy, transformational change, and software adoption with a technical aptitude. They work with data metrics regularly to drive clients towards advancing their labor management plans and achieving cost savings goals. This role is also the liaison between cross-functional internal teams to ensure a positive and seamless team and client experience.
The Success Manager I works closely with all cross-functional departments, with a focus on working directly with the Workforce Optimization Executive Advisors and Smart Square Support team. Additionally, this role requires excellent verbal, written, and communication skills, and can work with many levels in an organization. It involves occasional travel.
Job Responsibilities
- Facilitates document creation, i.e. flowcharts, training handouts, client FAQ and templates, implementation updates, etc.
- Develops comprehensive project plans that outline the scope, objectives, tasks, timelines, and resources required for successful client service delivery.
- Identifies potential vendors and suppliers based on project requirements and organizational needs.
- Runs event logistics, including venue selection, catering, audiovisual setup, and attendee registration.
- Provides mentorship and support to team members regarding travel and expense management procedures.
- Serves as the company’s guide on the travel management system (Concur) and its associated policies.
- Completes expense reports for assigned team members as needed.
- Coordinates meeting readiness which includes preparing agendas, supplementary materials, and minutes.
- Establishes relationships with office vendors and suppliers, negotiating contracts and handling service agreements.
- Demonstrates proficiency in using the software’s functionalities, such as scheduling, prioritization, and analytics.
Key Skills
- Project management skills
- Budget management development and execution
- Negotiation skills
Qualifications
Education & Years of Experience
- Associate’s Degree plus 2-5 years of work experience OR High School Diploma/GED plus 4-7 years of work experience
Additional Experience
- Experience preferably in customer service
- Strong verbal and written communication skills
- Organizational skills
- Proven ability to manage multiple projects at a time, while maintaining sharp attention to detail
- Excellent listening and presentation abilities
- Ability to analyze and compiling data into meaningful metrics
- Outlook, Word, Excel, PowerPoint – Excellent Skill level
- Salesforce – Desired
- Work Environment / Physical Requirements
- Work is performed in an office/home office environment.
- Team Members must have the ability to operate standard office equipment and keyboards.