Employer: ActiveCampaign
The role of Workday System Analyst will effectively help support our end-users and business partners for our Workday HRIS modules. Your focus will be on responding to tickets and improving and scaling processes from a technical and procedural perspective. As one of the team members, you will collaborate with the other members of the People team to ensure the smooth running of multiple Workday modules. Additionally, you’ll identify opportunities for functionality and build and own recurring projects (performance, open enrollment, merit process, etc).
What you will do…
- Triage user tickets, diagnose, and resolve Workday functional issues originating from end-users, business process events, etc
- Gather and document requirements, design, configure, test, and deploy Workday process or functional changes
- Create custom reports and calculated fields
- Perform testing of all Workday releases
- Support business partners to find solutions to current problems
- Act as the escalation point for Workday process or configuration issues raised by business partners
- Continue to evolve the key processes and systems to ensure Best In Class tools, systems, operating knowledge in a scaling environment
Who you are…
- 2-3 years Workday experience
- Completed at least Workday Core HCM training
- Passionate about resolving issues for end-users and business partners with great customer service skills
- Demonstrated Workday configurations experience in one or more of core modules (HCM, Payroll, Benefits, Compensation, Absence, Performance, Talent & Recruiting)
- Knowledge of Custom Reports & Calc Fields, Business Process
- Knowledge of EIBs, Integrations and Security is a plus
- Very strong organizational skills and commitment to deliverables
- Small scale project management experience is a plus
- Proven ability to work in fast-paced, ever-changing environments
- Sound judgment and discretion when dealing with sensitive information
- The right person for this role will be provided a lot of opportunities for training and development.
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 600+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions. We have been ranked #4 Best Place to Work on Built In Chicago in 2021, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for mediation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Career growth including access to personal and professional coaching through Udemy
-Access to life coaches via Modern Health
-Cool swag
