Job Description

Website Services Team Lead



time type

Full time

job requisition id


It’s fun to work in a company where people truly believe in what they are doing!

The Website Services Team Lead will be responsible for maintaining and managing our company’s Internet websites, eCommerce, and other tier 1 portals and systems. The scope of the Website Services team includes, but is not limited to, user management, content implementation, user acceptance testing, troubleshooting, and data analysis/reporting in Optimizely CMS/Commerce, Precisely Enterworks PIM, WordPress, and any new platforms as acquired.

Essential Duties and Responsibilities

  • Collaborate and communicate with internal stakeholders and development teams to create value-added technical solutions to our eCommerce platform
  • Contribute to the eCommerce team by sharing and training in new technology or methods as discovered, studied, or invented during personal learning and training
  • Evaluate, research, and estimate proposed enhancements to assist in the planning and execution of development
  • Troubleshoot, diagnose, and debug issues as necessary in a timely and thorough manner
  • Create and maintain documentation supporting codebase structure, coding standards and workflows
  • Assist with user acceptance testing and diagnosing updates with the websites’ technical features and improvements.
  • Actively contribute to website/platform enhancement projects.
  • Work closely with development teams to test new functionality.
  • Assist Customer Service team with Commerce user management.
  • Provide internal users with technical support within our various systems.
  • Support others in the use of corporate systems and ensure adherence to legal and company standards.
  • Support the Digital Commercial Excellence, Product Owner, and Product Marketing teams with product information and website content implementation
  • Assist with reports and data extraction from PIM.
  • Partner with internal resources to deliver customer service training 3-4 times per year on site
  • Other duties as assigned.

Skills and Competencies

  • Optimizely CMS/Commerce
  • Precisely EnterWorks PIM
  • HTML, CSS, JavaScript, .Net Core, and SQL
  • Excellent verbal and written communication skills and strong customer service
  • Strong organization, problem analysis, and problem-solving skills necessary
  • Self-driven, able to juggle many tasks under tight deadlines, and be comfortable bringing ideas to the table
  • Excellent analytical, problem solving, organizational and time management skills
  • Excellent attention to detail
  • Ability to work independently, as well as on a team

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Experience developing and maintaining websites
  • Experience working with a content management tool with eCommerce capabilities
  • Experience managing PIM or databases
  • Experience working with global teams at a technical level
  • Excellent written and verbal communication skills for coordinating across teams
  • Knowledge in gathering requirements, functional design, testing, and working with business processes
  • Strong technical knowledge and ability to express complex technical concepts in terms that are understandable to users outside of IT

Education and Experience

  • Bachelor’s degree in information systems, computer science, or a related field, or equivalent work experience