Job Description
Title: VP, UX and Design – US Remote
Location: US
Brand: Vista
Department: Design/UX
ShiftType: Remote – North America
Facility: Remote – North America
JobDescription:
Who We Are:
Vista is in the midst of an ambitious transformation to become the expert design and marketing partner for small businesses. Vista’s Experience Design team creates customer experiences that deliver on this promise. We imagine the future, make the possibilities real, instill confidence and pride, and inspire small businesses to bring their unique visions to life.
What We Value:
- Collaborating cross-functionally
- Delivering unparalleled value and benefit to our customers while delivering on business goals
- Thinking about to entire customer journey across every touch point
- Delivering unparalleled value and benefit to our customers while delivering on business goals
- Being curious and thinking broadly about the possibilities before narrowing on a solution
- Being data-inspired and running smart experiments
- Being creatively bold
What You Will Do:
As the Vice President of User Experience Design at Vista, your vision will inspire and delight our global Vista customers every day. Reporting to the Chief Marketing Officer, you will be the most senior leader of overall customer user experience design for the organization.
This leader will guide a multi-disciplinary UX Design team embedded across the organization in creating world class experiences. This individual will set direction, provide inspiration and create a collaborative environment with opportunities for continuous learning. They will develop differentiated products and cohesive experiences, while also building strong relationships across the organization to advance the User Experience subject area and its impact. Central to this role is partnering closely with the Executive Team, as well as key leaders across Product Management, Data & Analytics, Engineering, Marketing, and CARE supporting the strategy and delivery of digital experience across customer segments.
This leader will be passionate about innovation from conception through delivery, and ongoing operations including:
- Responsible for leading all aspects of user experience design across Vista’s portfolio of Print, Digital and Design solutions.
- Set a direction, coalition build and encourage collaboration while holding cross-functional teams accountable to the direction.
- Lead teams to turn strategic vision into inspiring ideas, designs, and execution of differentiated experiences
- Deliver quality output that supports high levels of customer satisfaction and business growth
- Collaborate and present work to achieve ‘buy-in’ from various partners across the organization
- Contribute significantly to a culture of ideas and innovation
- Engage with customers and customer-facing teams to understand their needs
- Manage custom research to guide informed decision-making at all product lifecycle phases
- Keep abreast of competitive product & industry trends, contributing to product roadmaps
- Foster a strong, user-centered design practice with the mission of evangelizing UX + design, building a thriving design culture, and sharing your design expertise.
Your Qualifications:
At Vista, we value the experiences that individual team members add to our culture. Please don’t hesitate to apply even if you don’t meet the exact qualifications, we look forward to learning more about you!
- 12+ years of experience in areas of design, design strategy, and team management with organizations that have defined great customer experience
- 3+ years building and leading global teams
- Experience working in matrixed organizations with multiple products and lines of business
- Experience building strong cross-functional relationships with design, creative, technical and business partners; experience influening executive team members.
Nice to Have:
- Well-respected expert in the design process and innovation, both internally and in the broader design community.
Why You’ll Love Working Here:
Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.
Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.
Remote First-Culture:
In 2021, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it’s safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.
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