About the Role
Title: UX Designer and Researcher
Location: US Nationwide – Remote
time type: Full time
Job Description:
Job Description
The Mid to Senior level UX Designer and Researcher is responsible for informing product decisions through deep user insight and strategic research initiatives. With these insights, you will deliver seamless and accessible experiences for caregivers and K-12 students who are switching to online schools. As a strategic thinker, you’ll help lead high-impact projects that help caregivers understand virtual learning, choose and enroll in the right school, and transition to a new educational journey. Not only will you help shape our customer experience, but you will also ensure that it’s accessible to an inclusive, wide-ranging audience and integrates with a larger brand and product portfolio.
You’re a strong problem solver and a trailblazer and should feel comfortable designing with constraints and working with ambiguity. You’re both analytical and empathetic and are equally comfortable with research methods and creating designs that reflect those learnings. Along with peers in research, product, engineering, SEO, and CRO, you’ll contribute to a highly collaborative, low-ego, and fast-paced team culture.
ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
- You have experience working with UX and UI designers, including providing constructive feedback, managing workload, and fostering growth.
- You approach your craft from the perspective of participatory and human-centric design, while appreciating real-world context and constraints.
- Your design expertise encompasses a strong flair for visual design, interaction design, design systems, prototyping, and information architecture.
- You are a strong storyteller when leading design reviews, able to advocate for your design decisions and how they contribute to a broader product strategy.
- You’ll support iterative testing of design solutions to ensure alignment with user needs
- Designing accessible and inclusive experiences is secondhand nature for you, beyond just WCAG compliancy.
- You’ll collaborate with UX researchers, product designers, product managers, and data analysts to define research objectives, plan studies, and execute research initiatives
- You’ll conduct foundational and evaluative research using qualitative methodologies such as usability testing, user interviews, surveys, card sorts, and more
- You know how to gather relevant qualitative insights to paint a richer story alongside quantitative data.
- You’ll communicate research findings through written reports, artifacts, and presentations tailored to researchers, stakeholders, designers, and other audiences
- You are comfortable balancing priorities and juggling ambiguous problem spaces along with more well-defined design challenges.
- You have a growth mindset and are always looking for ways to iterate and improve.
- You are resourceful, have a bias toward action, and love moving fast.
- You’re passionate about education and how it shapes people’s lives.
- This position has no formal supervisory responsibilities.
MINIMUM REQUIRED QUALIFICATIONS:
- You have at least 3+ years of relevant experience shipping products with an in-house product team.
- You have proficiency in design software such as Figma to collaborate with UX designers and developers
- You can’t live without auto layout.
- You have familiarity with analytical software, including Heap, Tableau, Qualtrics to inform design decisions
- Ability to clear required background check
Certificates and Licenses: None required.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position is virtual and open to residents of the 50 states, D.C.
- This is a home-based position with the ability to travel to our corporate office (10% of the time)