Job Description

User Researcher II

Location: Fearless HQ or Remote

Fearless is looking for a User Researcher II to add to our diverse team of 250+ employees (and counting!).

What you’ll be doing:

The User Researcher II plans, designs, and conducts research activities with users that help teams gain a deep understanding of the people that use the products and services we create and work on. They are responsible for conducting user research, analysis and synthesis, persona development, and usability testing to unearth human insights in order to guide the application of design of digital products and services.

Responsibilities and Contributions

Organizational and Leadership Role

  • Independently executes and implements solutions with minimal direction from senior Designers or team leaders.
  • Coaches and mentors others to develop their professional skills and improve the quality of their work.
  • Strengthens Fearless’ research community and fosters positive collaboration across the company.

Functional Role

Collaboration & Communication

  • Communicates research findings, conceptual ideas, detailed designs, design rationale, and goals both verbally and visually.
  • Presents findings and articulates opportunities to cross-functional teammates and stakeholders.
  • Guides and leads team members in analysis and synthesis when needed.
  • Collaborates closely with other Researchers, Designers, Product Managers, and Engineers to identify research objectives.
  • Coaches interdisciplinary teams on basic research and synthesis skills, and co-facilitates synthesis sessions.
  • Collaborates with Visual Designers to help translate insights into visual artifacts.

Research & Analysis

  • Conducts qualitative and quantitative research, managing research participants in an efficient, inclusive fashion in accordance with privacy guidelines to meet research objectives.
  • Develops and carries out research plans.
  • Implements an evidence-based approach to craft information radiators, such as user personas, journey maps, and service blueprints to communicate insights.
  • Designs and carries out research activities with users and team members to help them get a deep understanding of the people that use products and services.
  • Informs policy and proposition by aligning research activities and objectives.
  • Applies user-centered design practices in an agile workflow to deliver timely findings.
  • Conducts iterative design activities, such as observational studies, customer interviews, usability testing, and other forms of requirements discovery.
  • Analyzes and synthesizes the results of usability testing and other research methods to provide recommendations for change and improvement to products and services.

Essential Skills, Experience, or Competencies

Must-Have Skills

  • Experience with a wide variety of research and synthesis methods applied across the product development process.
  • Experience with user experience design, service design, and human-centered design practices.
  • Demonstrated ability to align user research activities to help the team understand changing user behavior.
  • Experience creating and implementing research plans.
  • Experience effectively implementing a variety of research methods.
  • Demonstrated understanding of the diversity of users of Government services and the need to make services usable and accessible for everyone.
  • Ability to collaborate, actively network, and provide diverse feedback to the team at times when information can be fully absorbed.
  • Experience working in agile environments, including an awareness of agile tools and how to use them.
  • Knowledge of the technologies used to build and operate digital services.
  • Experience recruiting end users for research activities.
  • Demonstrated ability to identify and communicate constraints and work within them.
  • Ability to conduct analysis and visualization of large, multi-faceted data sets.
  • Ability to operate and manage work, strategically reason, build relationships, and influence others.

Icing-on-the-Cake Skills

  • Knowledge of the social and technological context for Government products and services.
  • Experience in service design, visual design, interaction design, content design, and/or user research.
  • Experience working with Government customers.

What Else You Should Know

Compensation and Benefits:

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

  • Flexible schedule
  • Family-friendly workplace
  • 14 days of PTO allowance (not accrued so you get it up front!) PTO + 8.75 days sick leave + 11 federal holidays + your birthday off!
  • 100% coverage of the employee-only premium for HSA, HMO, or PPO plan and Employee Wellness Plan
  • Tech, education / training, and snack allowances
  • Free parking in downtown Baltimore / public transit coverage
  • Safe Harbor 401(k) plan with employer contributions and immediate vesting

Location:

  • In-person, hybrid, and remote options are available. Our offices are located in Baltimore and Montgomery.
  • All new employees must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for the position. Reasonable accommodations for qualified exemption requests will be considered.

Our Compensation System is designed to reward remarkable work, grow your impact and support the whole you over the course of your career.

We believe in paying people fairly, so we’ve established a compensation model aimed to ensure everyone at Fearless regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills is given equal pay for equal work.

Our approach to compensation is intended to ensure our total package serves all of your needs and includes base pay, medical and other benefits, performance rewards, 401k matching, plus a few perks (tech and wellness reimbursement programs)!

Our salary ranges are determined based on role, level and location and provide team members salary growth within a salary grade over time. Team members automatically progress within a salary range through annual increases (given to reward service at Fearless) or merit increases (given to reward and individual’s demonstrated performance and growth within the position). Fearless team members are also eligible for discretionary bonuses based on company performance.

The salary ranges for this position based on location are listed below. The base pay range is subject to change and may be modified as a part of our annual salary range review.

  • AL, FL, GA, TN Residents: $81,946(min) – $104,482 (mid) – $144,024 (max)
  • NC Residents: $84,481 (min) – $107,713 (mid) – $130,945 (max)
  • DE, MD, PA, TX, VA Residents: $88,705 (min) – $113,099(mid) – $137,493 (max)
  • MA Residents: $93,774 (min) – $119,561 (mid) – $145,349 (max)
  • DC Residents: $99687 (min) – $127,101 (mid) – $154,515 (max)
  • CA & NY Residents: $103,067 (min) – $131,410 (mid) – $159,753 (max)

Within the range, starting pay for team members is based on the evaluation of the alignment with the position description requirements including job-related skills and experience or training. This range reflects your earning potential over the course of your career at Fearless in this position.

So, what’s next?

Over the years, we’ve honed a 3-step interview process that helps ensure that every employee we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews!

  • Culture Ad Interview – We’re a people-first company, so we always start off by getting to know more about you, how you work, what your career goals are, and what you’re passionate about. This is your opportunity to ask questions and get a feel for Fearless, so don’t be shy!
  • Technical Interview – This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by our Passion Coaches and/or the team’s Project Lead to make sure your skills align with the project requirements.
  • Business Interview – At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.

Why Fearless?

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

  • Flexible schedule
  • Family-friendly workplace
  • 3 weeks accrued PTO + 1 week sick leave + 10 federal holidays + your birthday off
  • 100% coverage of the employee-only premium for HSA, HMO, or PPO plan and Employee Wellness Plan
  • Tech, education / training, and snack allowances
  • Free parking in downtown Baltimore / public transit coverage
  • Safe Harbor 401(k) plan with employer contributions

About Fearless:

Fearless is a full-stack digital services firm in Baltimore that delivers sleek, modern, and user-friendly software designed to push the boundaries of possibility. It’s our mission to build software with a soul tools that empower communities and make a difference so we can create a world where good software powers the things that matter.

That’s not our only goal, though. We also strive to create a purple culture that makes our employees excited to come to work every day. That’s why we encourage our employees to pursue their passions, both in and out of the office. With built-in company mentoring, continuing education support, flexible schedules, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.

Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we’re committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.

APPLY HERE