User Experience Researcher

Job Description

Location: Anywhere in the United States

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for a User Experience Researcher to join our team!

As a User Experience Researcher you will help elevate our current research practices and lead user research projects, collaborating with Product Managers and Designers. Working closely with the Manager of User Experience Research you will alleviate bottlenecks within the design research process and scale our product suite through generative research and usability testing.

Who will love this job

A collaborator you love working with others and collaborating, and are open and thoughtful with giving and receiving feedback
A problem solver you ask the right questions, think through different perspectives, and can identify strategic problems to tackle

A customer advocate – you are the voice of your users to the product team
A process person- you enjoy defining research processes and thinking forward on how to improve

What you’ll do

Develop a deep understanding of the Greenhouse product and user base and identify and drive opportunities for impactful research for the product roadmap

Support design and product teams working on quantitative and qualitative research and usability testing projects
Work closely with the Manager of User Experience Research to define research processes and best practices
Facilitate generative and evaluative research studies, uncovering key strategic problems for the team to focus on

You should have

Experience conducting user research in a fast-paced product development environment
Demonstrated understanding of a variety of qualitative user research methodologies (ex: usability testing)
Experience facilitating or leading user interviews, usability testing, unmoderated research studies, etc.

Ability to create compelling stories using and interpreting data to share insights
A desire to collaborate with product teams to help them better understand and advocate for their users
Accessibility certification or 1-2 years experience with accessibility, a plus

Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $84,000 – $133,000. Individual compensation will be commensurate with the candidate’s experience and local cost of labor.

#LI-DNI

Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 – 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee’s journey. From day one of our interview process to executive “Ask Me Anything” sessions, we consistently cultivate an inclusive environment.

For all our employees, we offer a full slate of benefits from competitive salaries, stock options, fully paid option(s) for health coverage (medical, dental and vision), disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation and a 401(k) matching program. For Dublin-based employees, we offer 25 days’ vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.

Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page

**We are a distributed company and do our best work where it works best for us – as individuals and as teams. Our regional headquarters are based in New York (North America) and Dublin (Europe), but our employees are distributed across the US, Canada, and Ireland. **
Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as spam and alert us right away at

Job Description