Job Description
User Experience Designer
Note from FlexJobs Staff: We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.
Locations: Remote (United States)
Time Type: Full time
Job Requisition ID: R0010915
We are one growing team with one powerful goal and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.
Our Workforce Is Expanding Beyond New Hampshire!
We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.
The Opportunity
At Southern New Hampshire University (SNHU) we follow a simple but critical premise: “Our success is defined by our students’ success.” SNHU’s Customer Experience (CX) Team takes complex learning environments and makes them intuitive and easy to-use for thousands of students around the globe. SNHU’s CX team is made up of multidisciplinary teams of UX researchers, designers, experimenters, strategists, and many others who care deeply about the people who use our products. We collaborate to create industry-leading products that deliver value for the people who use them, and for SNHU.
The User Experience (UX) Designer uses user-centered design methods to craft user experiences from concept to execution and collaborates to build beautiful, innovative, and inspired products and experiences. You will have extensive knowledge of methods pertaining to user research, user experience design, and customer experience (CX). The User Experience Designer leads multiple design projects focused on identifying causes of variance in experience across product areas, generates user experience design work informed by research to generate measurable equitable outcomes, and shares best practices with cross-functional teams across SNHU.
The UX Designer focuses on delivering a best-in-class customer experience that enables student and staff success at every online touch point across platforms. You will support platform functionality and learning experiences, including ADA compliance, with emphasis on the portal capabilities. The UX Designer works closely with Student Experience teams, Marketing, Academics, and other teams at SNHU to help define, align, and execute on the overall user engagement strategy and solutions. The UX Designer delivers value to the university by optimizing learner and staff experiences, driving desired behaviors and outcomes, and strengthening the SNHU brand at every interaction opportunity.
As a UX Designer, you join a team that is passionate about quality, usability, and simplicity working to solve complex challenges and craft delightful experiences.
The User Experience Designer will report to the Senior Director Customer Experience Insights and is a remote friendly position (#LI-Remote)
In this Role:
- You will interact closely with a distributed team of UX Researchers, Product Owners, Project Managers, and stakeholders to develop effective, compelling, innovative customer experiences across platforms.
- You will design user scenarios, interactions and workflows through mockups, prototypes, wireframes, storyboards etc.
- You will create sophisticated and intuitive user experiences taking the business requirements and technical constraints into consideration.
- You will contribute, develop, and follow detailed technical specifications associated with UX design.
- You will contribute to and promote adoption of design patterns, standards, and systems to deliver seamless digital experiences across the touchpoints of the customer journey.
- You will educate teams on the value of UX best practices while contributing to the group’s shared knowledge of user-centered design and research methodologies.
- You will support all aspects of design production, including presentations, to take projects from concept to completion.
- You will embrace and apply Design Thinking principles with Lean UX methodologies.
- You will work within SNHU’s established brand guidelines to create layouts that reinforce the brand’s identity.
- You will iterate on design solutions and partner with the Innovation & Testing team to rapidly experiment/test hypotheses.
- You will keep abreast of competitor products, industry trends, and UX/CX trends (both inside and outside of the higher education industry) to understand trends in consumer expectations.
- You will support usability testing to ensure designs meet consumer expectations.
- You will identify when additional research is needed to better understand aspects of the journey/experience.
- You will support SNHU’s staff in the practice of WCAG (Web Content Accessibility Guidelines) for online properties as part of the University’s commitment to the Americans with Disabilities Act.
- Attendance, punctuality, and reliability are essential functions of this role.
- You will have other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.
What we’re Looking For:
- Years of relevant or specific experience: 3 plus years’ experience as a UX designer or similar role, with demonstrated expertise in websites, mobile apps, software applications, or products.
- Academic Degree(s) and/ areas of study: Bachelor’s degree in design related field. Equivalent of experience in lieu of degree acceptable.
- Knowledge of and experience in WCAG 2.0 Level AA compliance Online design portfolio.
- Knowledge of and experience in UX core competencies including common UX research practices (surveys, interviews, analytics review, card sorting, tree testing, Lean UX facilitation, and usability testing) as well as experience delivering UX artifacts including personas, information architecture, wireframes, customer journey maps, and workflows.
- Proficiency in one or more visual design programs such as Creative Cloud, Sketch, Figma, etc.
- Experience delivering A/B testing and website redesign.
- Familiar with latest design trends across web and mobile platforms, and ability to adopt modern techniques as appropriate.
- Ability to design simple and elegant experiences that scale across a sophisticated suite of products.
- Experience guiding and influencing development teams on design decisions and trade-offs by developing a shared understanding.
- Ability to incorporate feedback from stakeholders and iterate the design accordingly.
- Excellent communication (both verbal and written) and presentation skills.
- Well-developed sense of empathy and capability to resolve user pain points through great design and innovation.
