Job Description
Trust & Safety Support Lead
at Phantom
Remote
Phantom is looking for a Trust & Safety Lead with a thorough understanding of the web3 ecosystem. This includes smart contracts and common attack vectors, along with areas of weakness in fraud prevention in current consumer web3 solutions.
Responsibilities
- Coordinating with the Security, Support, and Legal teams at Phantom, as well as third-party security teams, to ensure that processes and solutions remain up to date.
- Leading product initiatives to prevent Phantom users from being phished.
- Creating highly automated and accurate solutions for detecting in-app spam tokens and collectible.
- Handling high-loss cases (white-glove support), in coordination with our forensics and security partners.
- Managing partners related to fraud prevention, as well as identifying and working with new ones as needed.
- Creating tooling for support, security, and T&S teams to utilize, such as portals for whitelisting false positives, adding domains to the blocklist, etc.
Qualifications
- At least 3 years of experience in crypto, specifically with noncustodial solutions (protocols, wallets, dapps).
- Experience or educational background in security/fraud prevention.
- Well-connected and integrated into the web3 ecosystem, staying informed about events, trends, and changes.