Job Description
Trust & Safety Program Manager
at Whatnot
Remote
Whatnot
Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re one of YC’s top companies and one of the fastest growing marketplaces ever. We’re laser focused on creating an exceptional software company, team, and place to work. You can read our principles here.
Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of ecommerce; an interactive community where creators can make a living off their passion.
Did we mention we’re high growth? In January 2021, Whatnot had 10 ambitious employees. Today, the Whatnot team is 300+ employees and will exceed 350 by year end. We’re hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.
Opportunity Size
The ecommerce experience has been static for 20+ years and is one of the largest opportunities for disruption in the startup space today. Livestream shopping is a $170B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!
Role
The Trust & Safety Program Manager is responsible for ensuring that Whatnot’s products and services are used in a safe and responsible manner. You will work closely with the legal, analytics, product and operations teams to develop and implement policies and processes that help protect buyers and sellers.You have strong leadership, communication, and problem-solving skills. You also have a thorough understanding of relevant laws and regulations, as well as experience in risk management and investigations. Experience in the e-commerce industry and familiarity with marketplace platforms is also beneficial.
In this role, you will be responsible for:
- Developing and implementing T&S processes
- Investigating reports of fraud, abuse, and other inappropriate behavior on the marketplace, and taking appropriate action to address the situation
- Coordinating with legal, compliance, operations and products teams to develop and implement risk management strategies for the marketplace
- Monitoring industry trends and developments in the area of trust and safety, and adapting the company’s policies and procedures accordingly
- Providing training and support to employees on trust and safety policies and procedures
- Preparing reports and presentations on trust and safety for senior management and other stakeholders
You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
- Bachelor’s degree
- 5+ years of experience in a trust and safety, legal, compliance, or security role
- Strong leadership and communication skills, with the ability to project manage
- Excellent problem-solving and critical thinking skills, with the ability to quickly assess and respond to complex situations
- Experience in risk management and investigations, with a demonstrated ability to handle sensitive and confidential information
- Familiarity with industry trends and developments in the area of trust and safety, and the ability to adapt policies and procedures accordingly
- Proficiency with relevant technology and tools, such as data analysis and reporting software
Benefits
- Competitive base salary and stock options
- Unlimited Vacation Policy and No Meeting Holidays
- Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
- Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
- Dental and Vision sponsored 100% by Whatnot for employees and dependents
- Work From Home Support
- Laptop provided by Whatnot and home office setup allowance
- $450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working space
- Up to $500 monthly to spend within Whatnot App
- Care benefits
- $1,350 quarterly allowance on food
- $1,500 quarterly allowance for wellness
- Paid Parental Leave
- $20,000 for family planning, such as adoption or fertility expenses
- During the COVID-19 Pandemic, Whatnot provides a $20,000 annual allowance towards Nannies, Daycare, and Caregiving support
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.