Job Description
Trust & Safety Operations
Remote (US-Based) Or San Francisco, CA
Operations Trust & Safety /
Full-Time Employee /
Remote
About Us
We believe that life is better when youre with your friends, and our mission is to fill everyones life with rich and meaningful friendships. We do this by creating the easiest way to hear your friends voices throughout the day, to meet their friends, and to talk about anything. As the world goes increasingly remote, we think being with friends is more important than ever.
We take pride in being a small and productive team, with a relentless focus on building a product that people love. As a company we are well funded, with backing from a16z and dozens of the best angel investors in the world, providing us with years of runway. We love what we do and have a lot of work ahead of us. If this sounds interesting to you, wed love to talk.
The Role
As a member of the Trust & Safety team, youll be focused on creating a safe and positive experience for all Clubhouse users. Youll help shape our policies, evaluate user behavior and content, and contribute to building systems, processes, and product features to scale your teams impact. Youll tackle time-sensitive issues and situations with imperfect information; youll be trusted to understand complex situations, consider the root causes and consequences, to make judgment calls, and communicate with the team and users directly. Youll have autonomy, responsibility, and abundant opportunities for personal growth in a collaborative, fast-paced environment.
In this role, you will report to our Head of Trust & Safety and work closely with many cross-functional teams, including Product, Engineering, and Core Ops.
We are a remote friendly-company with our headquarters in San Francisco and a strong commitment to ensuring people can do great work here and thrive without having to live near an office. This role is open to candidates across the U.S.
Who you are
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- Youve tackled trust and safety challenges first-hand.Youve had experience building and enforcing policies at scale. You thrive at grasping complex situations, making tough calls, and taking action.
- Youre a systems-thinker and a strong communicator.You can learn new systems, frameworks, and processes quickly. You solve problems methodically, and value accuracy, consistency, and fairness. Youre a strong written communicator; you can capture the essence of complex situations fast and communicate with sensitivity.
- You take pride in what you do.You care deeply about your work. If something seems off, you come up with a good solution and fix it without being asked to do so. Youre proactive with suggestions and people know they can count on you to get things done.
- You bias towards action.You like to build and ship – favoring practical choices, speed and a respect for sequencing. You focus on the things that matter and push back on things that dont. You make deadlines for yourself and you move fast.
- Youre scrappy and entrepreneurial.You thrive in fast-paced environments and are comfortable with not knowing the answer to something. You are willing to roll up your sleeves no matter what the challenge is.
- You enjoy your work.You love what you do, not because you feel you have to, but because youre so excited to create something big for the world. Your favorite thing to do is to take on a huge challenge and pull it off.
- You are a team player.You have a low-ego, put the teams success first, and believe that fostering a collaborative and diverse environment is not only integral to the team’s well-being but also crucial for driving innovation and achieving long-term success.
What You Will Do
- Youll scale trust & safety operations.On any given day, you might be handling complex investigations into multiple policy areas, managing vendors, diagnosing metrics and finding ways to improve them, and utilizing new technology to improve detection efforts. Youll also be helping to set the strategic priorities of the trust & safety ecosystem, including new policy development.
- Youll ensure the safety of new features.Youll be working alongside our product and engineering teams to review new features and collaborate on strategies for user safety and compliance.
- Youll grow and improve rapidly.At Clubhouse youll be working with an incredible team, who love to learn from and teach each other. Youll find yourself stretching to new areas, immersed in feedback, challenged by your teammates, and growing your skills on a daily basis.
- Youll be an owner.We believe in hiring people and giving them as much responsibility as they can handle. Whether its standing up new operational processes or engaging with government authorities or external partners, youll get to do the best work of your life on your own terms.
- Youll create something meaningful.Social products allow people to connect in ways that were never before possible. When the telephone was invented, it suddenly allowed people to speak with others across the world. Thanks to FaceTime, grandparents everywhere can now watch their grandchildren grow up. At Clubhouse, youll be figuring out something entirely new for the worlda positive product that brings peoples voices together for deep and meaningful conversations, creates new relationships, builds empathy across cultures, entertains people, and helps people develop ideas that change the course of their lives.