About the Role
Location: IL-Springfield
Job Description:
US-Remote
ID2024-5041
Category
Information Technology
Position Type
Full-Time
Overview
GovCIO is currently hiring for a remote Tier II Team Lead.
Responsibilities
- Responsible for investigating and identifying computer hardware and software related problems
- Effectively communicates step-by-step solutions to end-users
- May need to communicate with software and hardware specialists for solutions
- Records solutions into database for other Help Desk professionals
- Redirects issues to appropriate resource if necessary
- Must be knowledgeable of current technological issues and advancements
Qualifications
- Associates Degree with 2 – 5 years (or commensurate experience)
- Clearance required: Ability to maintain a public trust clearance