Job Description

Telesales Specialist



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time type

Full time

job requisition id


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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

We are currently seeking a We are currently seeking a Full-Time –Telesales Specialist, RSG. This is a remote position, and you will need to be available to work in the Eastern Standard Time Zone

WHAT YOU NEED TO KNOW: Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers.

The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.


  • Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
  • Act as consultant to uncover customer training and Red Cross retail product needs
  • Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
  • Handle credit card transactions and place training and retail product orders through Sales systems
  • Accurately document and update all cases with required call information in Salesforce
  • Upsell Red Cross Store retail products that complement class enrollment
  • Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
  • Answer customer questions and address concerns about classes or products
  • Responsible for attaining Training revenue of $190K per year and Retail revenue of $90K per year.

• Standard Schedule: The call center is open from 8:30am-9:00pm EST Monday-Friday

• Pay Information: The salary range for this position is $15.50-$16.00 an hour

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

You will be eligible to participate in an incentive plan based on annual individual and organization performance.


Education: High school diploma/GED certificate – higher education a plus.

Experience: Minimum of 1 year of Call Center experience, in a B2C sales. Knowledge of and experience in applying sales techniques.

Skills and Abilities:

  • Proven consumer sales skills; product sales experience a plus
  • Ability to quickly assess customer needs or issues and examine relevant information for a solution
  • Work requires professional written and verbal communication and interpersonal skills.
  • Intermediate computer skills and demonstrated ability to utilize MS Office programs and or similar client relationship management applications.
  • Attention to detail
  • Good organizational skills and work habits (Reliable and punctual)
  • Skilled in time management and multi-tasking
  • Ability to work in fast-paced and changingenvironment
  • Strong sales and people skills (good listener and empathetic).
  • Customer service, sales and/or influencing others