As a Technical Support Specialist, your day will be spent working in the Linux terminal to help customers with their websites. You will be helping them with things like WordPress plugins, DNS records, cPanel accounts, and email configurations. First though, you’ll spend 5-6 weeks in paid training getting comfortable with our systems before joining your team on the floor.
Things to look forward to:
- Profit-sharing twice a year based on performance and hire date
- Medical, Dental, Vision, Disability, Life Insurance, and 401k plans
- Summer and holiday company parties
- Advancement opportunities after 90 days of employment
- Professional development opportunities- financial support and time each week
- Lunch provided weekly
- Casual dress code
- Collaborative and open environment
- A free VPS hosting account
What we’re looking for:
- Sincere desire to help customers
- Hobby level or professional experience creating or hosting websites
- Experience in a helpdesk or call center environment preferred
- Familiarity with Linux
- Working knowledge of cPanel and WordPress preferred
- Troubleshooting skills and ability to explain technical concepts simply
Location:
- Virginia Beach, VA
- Denver, CO
- Remote, USA
Starting pay: $16.75+ an hour with regular performance bonus opportunities.
