Job Description
Technical Support Engineer
Remote
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.
As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.
We are looking for a support engineer to join our client services team. Our collaborative environment puts clients first and relies on innovation, technical know-how, and collaboration. You are comfortable troubleshooting technical issues and speaking with customers about their issues and questions. As our newest Technical Support Engineer, you’ll be a major contributor to our success by working across clients to provide assistance and guidance at every step of the process. Your technical contributions will create high impact solutions for clients, facilitate continuous delivery for our service level agreement for high-traffic websites and mobile applications in the credit score and reporting industry. This is considered a role where you can grow into a deployment engineer or software engineer.
You Will:
- Lead technical support assistance for Array’s growing roster of clients.
- Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
- Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
- Create support documentation for internal and external use to further educate the organization and client base.
- Collaborate with other teams to further strengthen Array’s suite of products.
- Ability to excel in a collaborative startup.
You Have:
- 1+ years experience providing technical support.
- Previous experience working with REST APIs.
- Previous experience working with SQL.
- Familiarity with JavaScript or front end web/app development.
- A broad interest and technical background.