Job Reference :


Work Type:

Full Time

Employment Type :


Career Level:

Entry Level

Compensation :

Location :


Kelly Services is seeking a Technical Support for one of our leading clients.

*** If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached ****

Job Title: Technical Support Analyst

Location: REMOTE

Type: ONLY on W2 contract (NO C2C)

Length: Potential temp-to-hire based on performance after 120 days

Pay Rate –$20 per hour

**Remote – can work from anywhere

**Must be able to work until 8:00 AM EST/5:00 PM PST

**Candidates must have passion/interest in supporting consumer electronics – not looking for internal IT or internal helpdesk

Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? If this sounds like you, we have an opportunity that may interest you.

Our Technical Support Analysts are responsible for the following:

  • Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
  • Provide excellent customer service and ownership of technical support issues.
  • Work well in a high energy, dynamic, and collaborative environment.
  • Provide appropriate responses and expectations in a timely and efficient manner.
  • Work as the customer’s advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
  • Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.

Work Hours:

This position is in a department that is open 365 days a year and we currently have schedules which have shifts starting and ending at 8:00 AM and 10:00 PM respectfully (hours subject to change over time). Interested candidates must have a reasonable degree of schedule flexibility to work varying schedules throughout the year.

Basic Qualifications:

• 6 months experience with customer service, troubleshooting, analytical, and problem-solving.

• Strong experience and working knowledge in one or more of the following technical specialty areas:

• PC Support: MS Windows

• Mobile Support: iPhone/iPad/iOS, Android phones and tablets

• High school diploma or GED (post-secondary education preferred).

• Must be able to type 30-40 WPM.

Preferred Qualifications:

• 1 year of experience in technical support role.

• Experience working within a support organization providing phone/chat/email based support to customers.

• Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.

• Excellent verbal and written communication and interpersonal skills.

• Experience in writing technical documentation for inclusion in a Knowledge Base.

• Experience with providing training and coaching, either to customers or to internal colleagues.

• Able to collaborate, interact, cooperate and motivate across job functions and teams.

• You are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at or by contacting your service provider.