Job Description
Technical Project Manager – Implementations
REMOTE – US / CUSTOMER SUCCESS – PROFESSIONAL SERVICES / FULL-TIME / REMOTE
Who We Are
At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world’s workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
Our employees are experts in the employee experience, workforce communications and technology.
Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?
Our Values
Every employee is an owner with responsibility and credit for our progress.
Leadership is in our build and we see change as a catalyst for improvement.
We win as a team, committed to help our coworkers and customers thrive.
We are looking for a seasoned Technical Project Manager to join our Technical Services team where you will be the glue between our Client Success, Services, and Engineering teams, delivering implementations and upgrades that are critical to our customers’ success. The position requires coordinating cross-domain execution teams including internal stakeholders, engineering teams, and our customers, as well as hands-on configuration of our software. You will lead and inspire teams and balance process with novelty to deliver the results matching each customer’s needs efficiently.
Responsibilities & Duties
- Deliver SaaS software implementations company wide to Fortune 1000 customers.
- Own customer projects, decompose requirements into technical execution plans with multiple execution teams, track progress towards goals, and report status to internal stakeholders and the customer.
- Lead and advise customers on the correct technical implementation to minimize time-to-value.
- Partner with Firstup Engagement Managers and Strategic Advisors to create and optimize the customers’ communication plan and program.
- Manage multiple (10-20) in-flight projects simultaneously while independently balancing competing priorities.
- Drive constant improvement of our internal processes and workflows by partnering with members of every team across the organization.
Required Skills & Qualification
- 2+ years experience managing SaaS implementations for customers.
- Strong technical background working for SaaS platform companies, along with an understanding of service oriented architecture and associated web technologies.
- Strong project management, communication, customer leadership, and software delivery skills including the ability to proactively manage customer expectations, project plans, scope creep, budgets, multiple team resources, issues, and internal/external statuses.
- Experience providing product ownership for technical teams.
- Ability to successfully manage multiple projects across customers while contributing to internal initiatives.
- Highly enthusiastic, proactive, positive-minded, customer-focused, and service-oriented.
- PMP certification preferred.
- Experience managing SaaS implementations.
- Experience with Agile development methodologies preferred.
- Engineering experience preferred.
Firstup expects the base salary for this role to be between $86,000-$135,000. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Why Firstup?
Because you care – about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.
If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.
We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.