About the Role
Technical Project Coordinator
Remote
Client Delivery, Digital Transformation
Full time
Rockville, Maryland, United States
Description
Do you love finding ways to optimize business processes and reporting through better use of technology? Are you motived by a mission to promote data sharing to prevent tax fraud?
Ripple Effect is looking for a Technical Project Coordinator with 4 years of experience to support our client with the IRS Identity Theft Tax Refund Fraud Information Sharing and Analysis Center (ISAC) and our Project Management Office (PMO). This role will work closely with Ripple Effect’s Digital Transformation and PMO Teams to provide users access to SharePoint and Teams portals, support the help desk, manage and coordinate data analyses, and think creatively about how to use technology to solve problems.
If this position sounds interesting, there’s a place for you here at Ripple Effect! We are a diverse, progressive, and engaging work environment. We offer a multitude of incentives and flexible work options that work for you and your lifestyle.
General Information
- Job Code: PRO-IT-02
- Location: Ripple Effect Headquarters – Remote
- Employee Type: Non-Exempt, Full-Time Regular
(Ask our recruiters about flexible work arrangements) - Telework: Fully Remote
- Number of Openings: 1
- Salary Range: $73,032 – $83,987 per year (how we pay and promote)
Responsibilities
- Project Coordination: Develop, organize, manage, and track project deliverables, milestones, and timelines. Coordinate with project teams and clients to ensure project requirements are met.
- Technical Solutioning: Understand client problems, identify areas for improvement, and recommend technology solutions to improve collaboration, detection, analysis, and reporting.
- Technical Support: Provide technical support to end-users, troubleshoot issues, and resolve inquiries related to web-based technology deployments for a membership-based collaboration and reporting portal.
- Data Support (Excel): Leverage Excel capabilities to manage basic data, analyses, and reports to support client needs.
- Helpdesk Support: Onboard and offboard users to the IRS Identify Theft-Tax Refund Fraud, Information and Sharing Analysis Center Collaboration Space. Respond to requests from partners to remove access and grant access to restricted areas.
- Data Entry (O365): Work with our Social Media analysis team to enter data from online posts into an app.
- Project Management Office (PMO) Support: Assist our PMO team with proposal operations and quality management processes.
Requirements
Minimum Education and Experience
- Bachelor’s degree
- 4 years of relevant experience
Basic Requirements
- Proven ability to work proficiently in Microsoft Office, including Excel and Outlook
- Knowledge and experience working in SharePoint
- Experience working in a helpdesk or technical support function to a client or other user
- Experience documenting processes and developing SoPs
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to accurately manage basic data entry
- Ability to pass an IRS MBI clearance
- Must reside in, or be willing to relocate to, a state within the U.S. in which Ripple Effect is set up to support (currently all states except NY, CA, and PR)