Technical Product Manager: EASE Automation

by | Feb 27, 2024 | Uncategorized

Job Description

Technical Product Manager: EASE Automation (OpCon)

General information

JobID

13888

Position Level

Individual Contributor

Team

Information Technology

Working Time

Full-Time

Position Type

Regular

Travel Requirements

50%

Workplace Type

Remote

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Our EASE Outlink Credit Union Support team is hiring for a Technical Product Manager. In this position you will be a SME on all things OpCon, our automated processes for the Outlink hosted Credit Union clients supporting customers through implementations and migrations. This position does require traveling at least 50% or more to go on site for client business.

This role can be worked remotely within the United States.

What youll be responsible for:

  • Being the client facing contact for Symitar automation products including OpCon and PowerFrame Batch. This includes:
    1. Assist clients with the implementation of the automation products.
    2. Create specific automated Schedules/workflows for clients.
    3. Help clients prepare their automation for migrating to EASE.
  • Review the EASE datacenters automation.
    1. Look for opportunities for improvements.
    2. Build more efficient and less problematic automation.
    3. Work on special projects involving automation.
  • Assisting Symitars development and support teams by:
    1. Building automated tests.
    2. Troubleshooting integration issues between OpCon or PowerFrame Batch and Symitar.
    3. Helping answer support questions involving OpCon or PowerFrame Batch.
  • Assist Symitars sales team sell automation products and services.
  • Establishes and interacts with user community (e.g., focus groups, crowdsourcing, customer fact finding, etc.)
  • May perform other job duties as assigned.

What youll need to have:

  • Minimum of 3 years of experience working with OpCon.
  • Must be able to travel 50% or more for client business.
  • Must be able to work after hours which may include travelling on the occasional weekend as the business need dictates.

What would be nice for you to have:

  • Bachelors degree
  • Able to use independent judgment to plan, prioritize and organize a diversified workload.
  • Specific knowledge of the financial industry as it relates to the product.
  • General project management knowledge and abilities.
  • Good verbal and written communication skills.

APPLY HERE