Job Description
Technical Operations Associate
Operations
Remote, US Associate Full-time
DESCRIPTION
Description
In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields an 83% error rate. Discharges are delayed, patients are stuck in care facilities, and they are often readmitted shortly thereafter if they do not receive the life-saving products they need.
The world is transitioning to Digital Ordering. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payers, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.
Since launching, we’ve helped millions of patients. Founded in New York City, and now fully remote, we’ve grown across 50 states and partnered with 50,000 clinical facilities and over 2,000 supplier locations across 10,000+ products on the Parachute Platform.
REQUIREMENTS
Responsibilities
- Education: Educate new employees on internal supplier tools
- Processes: Design and implement escalation processes to decrease time taken to fulfill technical requests and drive internal efficiencies
- Implementations: Use internal tools to implement suppliers with complex catalogs and provide white glove service to health system clients
- Documentation: Document best practices and workflow options to drive customers to make decisions
- New Product Rollouts: Lead the charge on rolling out new product offerings for customers
- Integrations: Become an expert in Parachute Platform interoperability and utilize our many APIs to embed more seamlessly within our supplier partners
- End User Training: Roll up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
- Process Improvement: Identify and execute on improvements to make our onboarding and transformation process more effective
- Support Technical Operations Manager: Complete tickets and requests in a reasonable time frame and proactively communicate with Technical Operations Manager about blockers and barriers
- Entry level with technical experience or 1-2 years in a technical and external-facing role
- Experience communicating with external clients verbally and written
- Excellent attention to detail
- Fast learner with an ability to notice small details and the bigger picture
Benefits
- Medical, Dental, and Vision insurance
- 401(k) Retirement Plan
- Remote First Company
- Equity Incentive Plan
- Annual Company Wide Bonus
- Flexible Vacation Policy
- Summer Fridays – 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Reimbursement
- Co-Working Space Reimbursement
- Annual stipend for educational and development
Base Salary: $58,500 – $75,000