Technical Officer II, Strategic Growth

by | Dec 22, 2022 | Uncategorized

Job Description

Technical Officer II, Strategic Growth

Locations

  • USA-Remote (Any)
  • Lebanon-Remote

Time Type: Full time

Job Requisition Id: Requisition – 2022202449
FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies. FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy. Full vaccination is currently defined as two weeks after the second dose in a two-dose series, such as the Pfizer-BioNTech or Moderna vaccine, or two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Booster doses are not required at this time.

FHI 360 is currently seeking qualified candidates for the position of Technical Officer II to support the HIV Department’s four strategic growth areas of telehealth, local partner capacity development, LGBTI inclusion, and mental health. This will be a remote-based global role, supporting health service delivery projects across various global settings. If you have relevant experience, education, and interests in these technical areas, we encourage you to review the full qualifications and apply.

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology; creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories.

The HIV Department of the Global Heath and Population Business Unit seeks to reduce new HIV infections and improve the health of those living with, and affected by, HIV through global and bilateral programs. Through these programs, we provide strategic technical assistance and direct service delivery to improve HIV case-finding, prevention, care and treatment programming, and viral load suppression among key and priority populations. We work in partnership with and strengthen the capacity of governments, civil society organizations (CSOs), other PEPFAR implementing partners, and the private sector to introduce innovations and expand evidence-based HIV services to accelerate progress toward epidemic control.

We actively encourage applications from suitably qualified candidates openly living with HIV and/or who are representative of the key populations affected by HIV.

Job Summary:
Provides final authorization and approval of the technical portions of proposals and project design, based on the design and direction set by technical leadership. Drafts the technical portions of proposals and project design, based on the design and direction set by technical leadership. Provides final authorization and approval of the technical portions of proposals and project design, based on the design and direction set by technical leadership. Assists with developing the technical portions of proposals and project design. Provides higher-level administrative support on core project operations (e.g., update manuals, assist with proposals, and budget tracking). Provides technical support services to assigned projects under supervision. Assists with project implementation and training. Contributes to new business development initiatives including project design, budgeting, and recruitment efforts.

Technical Officers (Level I III) provide a range of technical and administrative services at increasing levels of complexity to support project implementation and proposal development. Individuals within these positions are expected to demonstrate an increasing level of proficiency with the specific relevant technical area.

The Technical Officer will support a new Unit within the HIV Department called Program Optimization and Strategic Growth, which includes four strategic growth portfolios: 1) telehealth, 2) local partner capacity development, 3) mental health, and 4) LGBTI rights and inclusion. These portfolios represent important crosscutting and HIV-adjacent technical approaches for FHI 360. The Technical Officer will support the scale-up and integration of these technical approaches within FHI 360’s HIV and other global health and population projects including the PEFPAR- and USAID-funded Meeting Target and Maintaining Epidemic Control (EpiC) project and other projects managed by the Going Online (telehealth) team.

The Technical Officer will be responsible for collating inputs to all technical deliverables at the global level, supporting country programs on their implementation of technical approaches within each growth portfolio, assisting in technical thought leadership and communication and strengthening the facilitation of global knowledge sharing through an applied knowledge of the four technical areas. The technical officer may also provide administrative support to the broader Program Optimization and Strategic Growth Unit.

Accountabilities:
Technical Requirements:

  • Provides technical support in the development and dissemination of tools, materials, reports, papers, and intervention for research projects.
  • Works closely with assigned team to ensure activities are implemented according to standard operating procedures (SOP’s).
  • Assists with publications, web pages, and presentations.
  • Conducts searches of published literature on evolving issues in assigned technical area.
  • Monitors and maintains protocols, instruments, data sets, manuals, training materials and
  • reports.
  • Responds to requests and inquiries from internal and external staff.
  • Develops or writes technical briefs, reports, or other necessary materials to facilitate research, best practices, policies, and procedures.
  • Assists with the implementation of technical/research studies by monitoring and documenting processes.
  • Conducts analysis of project, implementation to identify areas for improvement and propose appropriate technical strategy and guidelines.
  • Delivers presentations at professional meetings and conferences.
  • Ensures project implementation, adheres to company strategy, and remains technically sound.

Project Design Implementation:

  • Implements established project design.
  • Tracks project indicators and produces reports for others to act upon.
  • Assists with implementing components of the technical portions of the project plan.
  • Identifies and raises issues to senior technical staff.
  • Conducts analysis of project implementation to identify areas for improvement and propose appropriate technical strategy and guidelines
  • Tracks project indicators and produces reports for others to act upon.
  • Responds to technical requests and inquiries from internal and external staff.

Business Development and Client/Funder Support:

  • Drafts the technical portions of proposals and project design, based on the design and direction set by technical leadership
  • Prepares documentation for final authorization and approval of the technical portions of proposals and project design, based on the design and direction set by technical leadership
  • Assists with developing the technical portions of proposals and project design
  • Collects data for inclusion in proposals
  • Assists with proposal research
  • Assists with developing proposal strategies
  • Participate in business development meetings with partners and clients.
  • Participate in client / funder meetings.

Operations Management (Finance, HR, etc.):

  • Ensures project activities are on track with work plans, with technical expertise informing project implementation.
  • Collects financial and technical tracking data; prepares reports.
  • Coordinates with suppliers for procurements; develops procurement terms of reference.

Project/Program Reporting:

  • Maintains database of project indicators and activities.
  • Assists with collecting data for inclusion in client reports.
  • Assists with compiling and creating technical content (e.g., reports, presentations, manuscripts).
  • Assists with publications, web pages, and presentations.
  • Develops or writes technical briefs, reports, or other necessary materials to facilitate, best practices, policies, and procedures.
  • Prepares technical reports and papers summarizing results.

Quality Assurance:

  • Develops broader knowledge of quality standards through formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
  • Helps coordinate and direct activities to meet client/funder and regulatory requirements.

Telehealth:

  • Provide technical support to EpiC HIV programs in Burkina Faso, Burundi, Cote d’Ivoire, DRC, Mali, Morocco, and Senegal on the use of the Online Reservation and Case Management App (ORA) and virtual demand creation approaches for health services among key populations
  • Provide technical support to FDC (the Global Fund prime recipient in Mozambique) for the introduction and scale-up of virtual HIV interventions for key populations including use of virtual peer outreach, online outreach workers, online and social media marketing, and virtual case management for clients on ART.
  • Support business development efforts with funders interested to support telehealth services and programs

LGBTQI+ Rights and Inclusion:

  • Provide technical support to HIV programs in various global settings to adapt and deploy approaches to protect and promote LGBTQI+ rights
  • Support and track business development effortsto support LGBTQI+ rights and inclusion

Mental Health and Psychosocial Support (MHPSS):

  • Provide technical support to the EpiC Morocco project on monkeypox, including for design and rollout of mental health services for populations affected by monkeypox; includes supporting mental health provider training and management
  • Support integration of MHPSS services across HIV programs in various global settings
  • Support and track business development efforts related to MHPSS

Local Partner Capacity Development:

  • Provide technical support to EpiC HIV programs in various global settings to adapt and deploy approaches to develop the capacity of local partner organizations to receive direct funding
  • Support business development efforts with funders interested to support local partner capacity development

Applied Knowledge & Skills:

  • Moderate knowledge of concepts, practices, and procedures by providing technical support for research studies.
  • Development of scope of work and deliverables for partners, consultants, etc.
  • Proficiency with database management software and on-line search tools required.
  • Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
  • Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
  • Must be able to read, write, and speak fluent English.
  • Ability to read, write, and speak French highly desired.
  • Excellent organizational and analytical skills.
  • Demonstrated proficiency with using Microsoft Office Suite required.
  • Ability to analyze and interpret data, identify errors, and prepare reports.
  • Ability to solve problems and implement corrective action as needed.
  • Understanding of the political, social and cultural dimensions that impact key population programming.

Competencies:
There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:

  • Project Management (Planning and Time Management) – Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resource efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.
  • People Management (Making Others Great) Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.
  • Creating and Managing Systems and Processes Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.
  • Employees are expected to possess or have high potential for development of these three fundamental competencies.

Problem Solving & Impact:

  • Works on problems of moderate to complex scope that require review of various factors.
  • Exercises good judgment with selecting methods and techniques to determine appropriate action.
  • Decisions may cause delays and affect a work unit or area within a department.
  • Identifies and raises issues to senior technical staff
  • Networks with key internal and external personnel.
  • Decision may cause delays or failure to achieve results that impact departmental goals.

Supervision Given/Received:

  • Has no supervisory responsibility.
  • Receives methods and procedures on new projects and assignments.
  • May provide guidance to other lower-level staff.
  • Typically reports to an Associate Director or Director.

Education: **

  • Bachelor’s Degree or its International Equivalent in Civil Society, Communication and Social Marketing, Economic Development, Education, the Environment, Gender, Health, Nutrition, Research, Technology and Youth or Related Field.
  • Master’s degree in Public Health preferred (or related field noted above).

Experience: **

  • Typically requires 4+ years of relevant experience managing data collection and technical assistance experience.
  • Prior work experience in a non-governmental organization (NGO), government agency, or private company.
  • Experience supporting technical assistance and/or capacity building for key population focused HIV prevention, care and treatment programs especially in developing country settings strongly preferred.
  • Experience supporting community service organizations to use technology to support delivery of health services (e.g., social media marketing, telehealth, virtual case management) preferred.
  • Experience supporting vulnerable communities such as key populations, and LGBTI on safety, security, human rights / inclusion and advocacy preferred.
  • Experience working directly with key populations including one or more of the following: sex workers, men who have sex with men, transgender persons and people who inject drugs preferred.

Typical Physical Demands:

  • Typical office environment.
  • Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
  • Ability to sit and stand for extended periods of time.
  • Ability to lift/move up to 5 lbs.

Technology to be Used:

  • Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements: 10% – 25%

**Or an equivalent combination of relevant education and/or experience sufficient to successfully perform the key responsibilities of the job. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

Disclaimer: Note the Compensation Band that appears on the job description is associated with those jobs assigned to the US Salary Structure and employees that are paid from US payroll. The Compensation Band for all national local employees aligns to the Compensation Structure based on the Country location of the job.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others and yourself.

About Us
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication and social marketing creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries and all U.S. states and territories.

As we evolve to meet the challenges of the future, we stand committed to the principles that have guided our organization for the last 40+ years. Our work continues to be grounded in research and science, strengthened by partnerships and focused on building the capacity of individuals, communities and countries to succeed.

FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies. FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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