Job Description
Technical Implementation Manager
Non-clinical United States
United States
About the role:
We are actively seeking a Technical Implementation Manager to join our Mindshare team. The Mindshare program sets up referral relationships with Health System and Provider Group partners. The Technical Implementation Manager will have end-to-end ownership of planning and execution for the technical products supporting this program. You will work cross functionally internally and with our external partners to coordinate operational and technical work streams in the setup and maintenance of the products that support the Mindshare program. The ideal candidate is highly proactive, forward-thinking, can assess risk and communicate accordingly, while managing relationships with a number of stakeholders. This person will also need to demonstrate a sharp understanding of our product offerings and will need to be able to speak fluently about technical aspects of projects, to non-technical users and partners. Ideally, the Technical Implementation Manager will also have experience working with EMRs, and technologies like Direct Trust and FHIR protocols.
You will:
- Own end-to-end planning and execution of projects both internally and externally, contributing towards defined success criteria across all workstreams
- Function as the primary point of contact for overall operational, and technical client contacts during external implementations, while deploying consistent implementation methodology and processes
- Identify and surface project risk for integrations with Health Systems
- Leverage a high degree of resourcefulness to build expertise across initiatives
- Build strong relationships with immediate project counterparts and stakeholders, both internal and external
- Communicate effectively against success criteria within project team and external stakeholders
- Own and drive effective meetings, both internally and externally
You have:
- 2+ years’ experience with the planning, management and delivery of successful programs and projects, preferably in healthcare or at a tech startup
- Technical knowledge and understanding of products like SFTP, Direct Trust and FHIR protocols
- Experience working with electronic medical records (EMRs),
- Proven record of engaging effectively with external customers and meeting KPIs
- Demonstrated experience in at least two of the following areas: Software implementation, relationship management, consulting, SDLC, and project management
- Strong communication, technical, organizational, interpersonal skills
- Natural curiosity and drive to find creative solutions to solve complex problems
- Demonstrated ability to manage ambiguity and think strategically when problem-solving
- SQL knowledge a plus!