Job Description

Title: Technical Engineer Lead

Location: U.S. – Home Based

Type: Full-Time
Workplace: remote

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth check out our recent Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you’re ready to grow your career and help organizations grow better and faster, you’ve come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

As a member of Sugar’s Professional Services organization, the Technical Lead will work with project teams to define an align technical solutions that meet business needs. By working in a fast-paced environment, you’ll interact with customers to translate business requirements into system requirements, design specifications, and document new and existing customization requirements. You’ll work as a technical leader and functional expert, ensuring documentation and deliverables are of the highest quality to meet client expectations and driving project success.

Your Passions:

  • Delivering business impact through technology
  • Solving problems
  • Innovation in technology
  • Exceeding client expectations


  • Work with customer teams to define requirements for projects needing technical expertise
  • Architect for business processes needing customizations that extend the core platform
  • Ensuring the successful planning, execution, and delivery of software development projects.
  • Establish requirements with internal and external customers, manage program schedules, develop milestone schedules, identify risks and associated mitigation plans, and clearly communicate program statuses to stakeholders.
  • Lead pre-engagement meetings with customers and work with pre-sales
  • Create functional requirements and technical specifications
  • Provide advice to Technical Consultants who are creating custom integration and platform extensions
  • Occasional development may be required
  • Provide project status reports and briefings
  • Document lessons learned, tips/tricks, and contribute knowledge-based articles
  • Participate in customer community forums


  • Passionate about ensuring customers get maximum value out of their investment
  • Minimum 5+ years of consulting experience in a lead role
  • Proficiency in technical skills such as: PHP, JavaScript, HTML, CSS, script development, software configuration and other related technical skills
  • Software solution design skills, to identify and explain how a problem can be resolved via a custom development
  • Experience delivering services as part of a software company with expertise in facilitating technical requirement sessions with business users, IT, and senior management
  • Ability to appropriately size technical effort work
  • Ability to work within a global team and handle multiple priorities effectively
  • Well-developed interpersonal, written, and verbal communication skills including the ability to negotiate, advise, influence others, and work collaboratively
  • Administrator and Developer certifications in Sugar desired