Job Description
Technical Enablement Program Manager
Sales Enablement; Remote United States
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role:
BeyondTrust is seeking a Technical Enablement Program Manager to join our team and ensure the success of our global technical enablement programs with a specialization in our partner and channel audience. This role will focus on enablement programs for a global partner network of resellers, system integrators, service-delivery partners, and distributors. This includes the concept, implementation, and maintenance of various programs.
This role will also support alignment, content reuse, and collaborative development of content across all technical enablement initiatives including Customer and Employee-focused programs, and updates to our enablement roadmap. The Technical Enablement team is responsible for equipping our employees, partners, and customers to be successful through engaging and effective onboarding and continuous learning programs.
What You’ll Do:
- Perform regular needs analysis with stakeholders to identify personas, knowledge, and skill gaps and create technical training programs to address those gaps globally
- Develop and maintain program plans & charters, including defining project goals, milestones, deliverables, and resources for technical training programs
- Own the end-to-end success of your enablement programs, including development, implementation, scalability, and continuous change
- management
- Coordinate with training resource teams to execute content development, delivery, and maintenance plans including managing risks and dependencies
- Establish ongoing cross-functional collaboration with the broader enablement team, Product Managers, Product Marketing Managers, and other teams to ensure enablement is executed promptly with the required technical depth
- Collaboratively prioritize technical enablement programs and enhancements based on assessed impact and available resources
- Build strong relationships, reputation, credibility, and influence with key stakeholders at all levels across the business to drive consensus and alignment and evangelize our programs
- Lead internal stakeholders to identify and gather existing learning content and repackage as needed
- Define and track metrics to measure and report on the effectiveness of the program investments and periodically evaluate and improve programs based on feedback
- Create and maintain certification programs, including renewal, to validate student knowledge and experience
Specializations:
- Partner Enablement Focused on the development and execution of impactful training and enablement specific to our global partner network, including Global System Integrators (GSIs), Resellers, and Distributors
- Customer Enablement Focused on the development and execution of impactful training and enablement specific to customers, including our paid training programs
- Employee Enablement Focused on the development and execution of impactful training and enablement specific to our technical employees including support, solutions engineering, professional services, technical account management, and more
What You’ll Bring:
- Experience in software or other technology field
- Ability to manage complex requirements and conflicting priorities
- Proven history of aligning cross-functional teams with varied goals and objectives
- Demonstrated ability to influence and affect change without having positional authority
- Strong communication skills through multiple channels including email, phone, Teams, and Asana
- Solid understanding of the enablement and training processes and how to evangelize and roll out the programs effectively across the organization
- Excellent communication, interpersonal, and facilitation skills
Nice To Have:
- Technical experience with operational technology, endpoint security, or identity security spaces
- Experience managing cross-functional projects
- Program management or training experience
- Experience with a global organization
