Job Description
Technical Enablement Manager, Revenue
Location: Remote
Who we are
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers.
Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.
Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.
Overview
As a Technical Enablement Manager, you will play a key role within the Revenue team at Recharge, working closely with leadership across technical and business facing teams as we accelerate our go-to-market strategy.
In this individual contributor role you will be responsible for leading and managing technical learning programs for Account Managers, Sellers, and Partnership Managers across the pre-sales, post-sales, and renewal process.
An ideal candidate will have industry experience in eCommerce, a solutions focused approach to technical enablement, and previous enablement experience. Come prepared to act as a key player of the Revenue Organization — rolling up your sleeves and getting things done.
What you will do
- Live by and champion all four of Recharge’s core values (#ownership, #empathy, #day-one, and #humility)
- Review feature outlines and product documentation in order to write and deliver training, catering to audiences with varying levels of technical knowledge
- Work closely with Product Marketing and Product Support to understand product positioning and messaging to ensure that each GTM team receives technical enablement prior to new releases
- Work with Subject Matter Experts to maintain and update existing content
- Deliver written, live, and recorded trainings leveraging content developed by or with the Revenue Enablement team
- Take a solutions focused approach, thinking through how each new release ladders up to and can be positioned in the context of our merchants’ goals and market trends
- Gather feedback and measure KPIs in order to track engagement and adapt technical training to audience needs
What you’ll bring:
- 5+ years of relevant industry experience (including eCommerce, payments, and adjacent industries), 3+ years in a solutions focused role, experience in technical enablement, strategic account management, or sales engineering preferred
- Experience reading and distilling technical documentation into accessible content for customer facing teams
- Knowledge of RESTful APIs, JavaScript, and SDK operations is preferred
- Engaging presentation and communication skills
- Project Management skills to help manage multiple projects from start to finish
- Experience working cross-functionally to build successful content and training and can provide examples
- An appreciation for a fast-paced, dynamic environment and can balance setting strategic priorities with high-quality, tactical execution
- Proven ability to work independently with a make it happen attitude, able to operate and execute in areas of uncertainty and ambiguity, problem solver and quick learner
