About the Role
Technical Enablement Manager (IC 1)
- Remote, US
- General
- Full Time
- 596312
At Quickbase, were on a mission to end a universal problem: Gray Work. The ad-hoc, manual work we do looking for documents, resources, etc. when technology isnt working for usthats Gray Work, and it negatively impacts productivity, employee well-being and a companys bottom line. Quickbases platform for Dynamic Work Management (the first ever) empowers nearly 12,000 organizations like Consigli, Suffolk, Valvoline, Daifuku and more to take on Gray Work by bringing people, processes, and data together into one central location, so employees can stop chasing information across systems and focus on work that makes an impact.
The Quickbase application development platform uses AI to empower anyone, regardless of technical or developer expertise, to easily build and customize scalable business solutions in just a few clicks, without compromising security, or IT governance and control. By connecting everything through a single source of truth, the Quickbase helps businesses mitigate risk, reduce waste, and cut down on unexpected costs. And with automated workflows and granular permissions, the right people will have access to the right information.
Job Title: Technical Enablement Manager (IC 1)
Position Overview:
As the Technical Enablement Manager, you will play a pivotal role as an Individual Contributor driving successful mastery of Quickbase solutions within both internal teams and external stakeholders. Reporting under Customer Success Enablement, you will collaborate closely with the Product team to design, develop, and implement comprehensive training programs showcasing the full potential of Quickbase and FastField features and functionalities. Your expertise in technical knowledge, coupled with your proficiency in content creation and facilitation, will be instrumental in empowering Quickbase employees to effectively guide customers in product utilization and adoption.
Role Responsibilities:
- Collaborate with the Product team to Create internal and external release notes enablement.
- Partner with Cross Functional stakeholders to develop training materials, enablement tools, and presentations.
- Design courses, tutorials, guides, webinars, and demos for various skill levels.
- Facilitate internal and external training sessions on Quickbase capabilities.
- Co-facilitate internal product training for employee onboarding and ongoing skill development.
- Design and conduct advanced product training for specialized teams or individuals.
- Evaluate training effectiveness through assessments and feedback mechanisms.
- Provide responsive support and personalized guidance to Quickbase users.
- Stay informed about Quickbase updates and industry trends for training.
Qualifications:
- Bachelor’s degree preferred in relevant fields: Education, Computer Science, IT, or Business Administration.
- 1-2 years of Customer Success or related experience.
- Demonstrated Quickbase experience, showing mastery of functionalities and customization preferred.
- Expertise in training content creation and delivery, with proficiency in instructional design principles.
- Proven ability to facilitate effective, engaging in-person and virtual training sessions.
- Possess strong communication skills with the ability to translate complex technical subjects into understandable and engaging content.
- Strong analytical skills for assessing training needs and driving continuous improvement.
- Exhibits proficiency in independent problem-solving, leveraging strong analytical skills and a proactive approach to task resolution.
- Collaborative mindset, passionate about empowering others through education and skill development.
- Familiarity with Relational Databases, AI, APIs, webhooks, enabling seamless data exchange and workflow automation.
- Highly proficient in Microsoft Office, JIRA, Articulate, and Salesforce.
- Familiar with tools and languages such as AWS, Splunk, Postman, HTML/CSS, and Javascript