Are you looking for an opportunity to use your knowledge of hardware and software to support clients? Do you have a background in providing technical resolution via email, phone or other electronic communications? Does your background include experience in reading situations; putting customers at ease and communicating to effectively and efficiently respond and resolve?
We’re Sutherland and we are hiring full-time, work-from-home Technical Client Service Reps to provide next-level care for customers of one of our leading customers, a major company innovating the automotive industry for dealers, buyers and sellers alike. The individuals we seek will be responsible for delivering exceptional service to customers calling in with questions related to hardware and software. You will verify proper installation and configuration of software; answer questions and provide training related to the proper use of systems and applications.
The individuals we seek will be reliable and dependable, and possess:
- One year of relevant technical customer service/help desk experience
- PC hardware and software troubleshooting skills
- Strong communication, problem-solving and organizational abilities
- Good telephone skills
- High School Diploma or equivalent
Requirements to work from home:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity:
- Internet access speeds of 10 Mbps upload and 30 Mbps download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (Wireless and/or satellite Internet Service Providers are not compatible with our systems).
- A PC computer (NO MACS) with:
- 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
- 16 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows Operating System
- 2 – 20 inch monitors
- Wired Keyboard
- Wired Mouse
- A headset to use for training and meetings that is/has:
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.