Employer: Cox Automotive
So, you’ve got amazing customer care skills and a formidable technology IQ. Would you like to put both into play? Do you have the uncanny ability to cultivate relationships, solve challenges, and stand at the epicenter of every customer experience? If this is how you roll, read on.
We’re Cox Automotive, part of the Cox family of businesses, and we’re looking for a Technical Client Services Representative II to put all these talents on the table.
What You’ll Do
As a Technical Client Services Rep II, you’ll apply your tremendously helpful customer service skills over the phone. Of course, that’s not all. You’ll also:
- Solve routine customer questions relating to product usage, as well as technical support issues.
- Develop relationships with your customers and colleagues.
- Keep everyone up to date on open issues, identifying any concerns while collaborating to create best practices for your team.
- Own the customer experience. Think and act in ways that put our customers first and exceeds their expectations.
- Deliver amazing, always-on-time answers for our clients.
- Act as the single point of contact for issues, from identification through resolution as often as possible.
What’s In It For You?
You’re the kind of person who puts their heart and soul into their work every day. You leave it all on the field, and we want to be sure you feel appreciated for the MVP performance you deliver. That’s why we’re delivering the kind of benefits that make you feel amazing about what you do and the team you do it with.
- Let’s start with the most important part: a competitive compensation package with all the perks you’d expect, including a diversified 401(k) + generous company match, world-class healthcare package with plenty of options, adoption assistance, plus life and disability benefits. But we’re only getting started.
- Enjoy paid time off to volunteer, and many resources to help you live your best life, including childcare and elder care resources.
- Collaborate with smart, imaginative colleagues. Our inclusive, diverse environment allows you to be your authentic self, every day.
- Dive into ongoing learning, mentoring programs, and tuition reimbursement, designed to give you the opportunities to conquer new challenges and career potential.
- Leverage the latest leading-edge tech platforms. You’ll have the teams and tools you need to do your job well without a lot of red tape.
- Explore boundless career opportunities across a high-performing enterprise spanning diverse international industries.
Who You Are
You’re the consummate communicator, able to keep everyone on the same page without losing your place in the book. The diplomat who reflexively resolves issues, closing the loop when necessary. The chess master who thinks 5-10 moves ahead to side-step issues altogether.
You’re a master at multitasking, and you totally understand the value of relationships. In fact, you cherish them – and you find connecting with colleagues, clients, and others to be refreshingly easy. You listen, you gain clarity, and you go to work with a solid solution in mind. The customer experience is first for you, and you dig deep to ensure it’s always outstanding.
As if those weren’t enough awesome attributes, you also check the boxes on these qualifications as well:
Compensation:
- Hourly pay rate is $14.32 – 20.01/hour. The hourly rate may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience.
- Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Qualifications:
- High School Diploma/GED required
- 3 years of experience in related field
Preferred Qualifications:
- Flexible to work any shift during business hours, Monday – Saturday (hours subject to change to meet business needs)
- Ability to follow up and follow through to ensure customer satisfaction
- Ability to handle and respond to multiple open issues, work independently and multi-task
- Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel)
- Excellent oral and written communication skills
- Experience working in a team environment and assisting others
- Requires attention to detail and the ability to adapt to change
- Ability to type 40+ WPM and conduct troubleshooting over the phone
- Technical support experience: knowledge of computer hardware & software, and latest IT trends.
- Prior experience working in a call center
