Job DetailsRemote TypeFully Remote

Solarity is currently looking for a few good candidates to join our team as a Systems Analyst II.  The Systems Analyst II actively troubleshoots customer issues and serves as a technical resource for basic software implementations and upgrades. This position also serves as an escalation point as needed. 

Primary Responsibilities

  • Actively troubleshoot and research customer issues.
  • Serve as technical resource for basic Solarity implementations and upgrades.
  • Independently complete system changes and project deliverables as assigned.
  • Assist users with information about product capabilities and best-practices.
  • Create detailed documentation of systems and procedures as needed.
  • Create thorough and user friendly knowledge base articles.
  • Escalate issues and project deliverables to senior resources as needed.
  • Serve as an escalation resource.
  • Other responsibilities as assigned.


  • 2+ years of progressive software application support experience required.
  • High school diploma or GED required. Bachelor’s degree in IT preferred.
  • Experience with the following preferred: SQL database structure and syntax, Windows/pc concepts, installing peripheral devices and software, registering files, and Event Viewer.
  • Experience as a technical resource for software implementations desirable.
  • Strong attention to detail and troubleshooting skills.
  • Strong verbal and written communication skills.
  • Ability to work effectively with a diverse group of individuals.
  • Ability to absorb new ideas and concepts quickly.
  • Ability to organize time and projects efficiently within stated deadlines.
  • Ability to adapt quickly to changing needs and dynamics.

Please note, this position is remote, however we are not currently hiring this position in the following states: AK, AZ, CA, CO, CT, DC, DE, HI, MA, ME, MD, NJ, NY, OR, PA, VT, WA, WV.