Job Description
Title: Support and Operations Technician II
Location: Remote Remote US
The Support & Ops Tech II is responsible for providing Enterprise Level IT Support and ongoing technology project services across all CDW Locations.
Key Areas of Responsibility
- Facilitate the business’ needs for ongoing technical support.
- Follow all guidelines and operational procedures.
- Respond to requests and incidents for technical support within agreed upon response times.
Education and/or Experience Qualifications
- High School Diploma or equivalent.
- 1 year experience in an IT related field.
Required Qualifications
- Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership.
- Strong attention to detail.
- Strong mulitasking ability to handle multiple tickets and project concurrently.
- Ability to write and present information and documentation.
- Demonstrated organizational and time management skills.
- Ability to work under general supervision.
- Strong interpersonal skills.
- Demonstrated ability to provide in-person, walkup or remote IT support.
- Experience deploying and supporting Windows 7/10.
- Experience installing/uninstalling PC hardware/software.
- Experience performing mass workstation deployments and migrations.
- Must be willing to respond to on-call pager system after hours for support emergencies.
- Ability to move about inside the office as needed to support customers.
- Ability to move about inside the office as needed to support customers.
