Job Description

Title: Support and Operations Technician II

Location: Remote Remote US

The Support & Ops Tech II is responsible for providing Enterprise Level IT Support and ongoing technology project services across all CDW Locations.

Key Areas of Responsibility

  • Facilitate the business’ needs for ongoing technical support.
  • Follow all guidelines and operational procedures.
  • Respond to requests and incidents for technical support within agreed upon response times.

Education and/or Experience Qualifications

  • High School Diploma or equivalent.
  • 1 year experience in an IT related field.

Required Qualifications

  • Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership.
  • Strong attention to detail.
  • Strong mulitasking ability to handle multiple tickets and project concurrently.
  • Ability to write and present information and documentation.
  • Demonstrated organizational and time management skills.
  • Ability to work under general supervision.
  • Strong interpersonal skills.
  • Demonstrated ability to provide in-person, walkup or remote IT support.
  • Experience deploying and supporting Windows 7/10.
  • Experience installing/uninstalling PC hardware/software.
  • Experience performing mass workstation deployments and migrations.
  • Must be willing to respond to on-call pager system after hours for support emergencies.
  • Ability to move about inside the office as needed to support customers.
  • Ability to move about inside the office as needed to support customers.