Job Description
Support Analyst – Team Advocate-1
Clinton Township, MI
Remote – Alabama
Remote – Maryland
Remote – Maine
Remote – Louisiana
Remote – Kentucky
Remote – Kansas
Remote – Iowa
Remote – Indiana
Remote – Wyoming
Remote – Oregon
Remote – Wisconsin
Remote – New Hampshire
Remote – Nevada
Remote – West Virginia
Remote – Nebraska
Remote – Washington
Remote – Montana
Remote – Virginia
Remote – Missouri
Remote – Vermont
Remote – Mississippi
Remote – Utah
Remote – Minnesota
Remote – Texas
Remote – Ohio
Remote – Tennessee
Remote – Michigan
Remote – Massachusetts
Remote – South Dakota
Remote – South Carolina
Remote – North Dakota
Remote – Rhode Island
Remote – North Carolina
Remote – Pennsylvania
Remote – New York
Remote – New Mexico
Remote – New Jersey
Remote – Illinois
Remote – Idaho
Remote – Georgia
Remote – Florida
Remote – Delaware
Remote – DC
Remote – Connecticut
Remote – Oklahoma
Remote – California
Remote – Arkansas
Remote – Arizona
Full time
Job Requisition Id: R27860
Support Analyst Team Advocate 1
Overview of Position
The Software Support Analyst responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.
Normally follows established procedures on routine work, requires instructions only on new assignments.
What will be my duties and responsibilities in this job?
- Provides critical and time sensitive support and services to users/customers for the Team Advocate product
- Assists with configuration and master table(s) design
- Responsible to manage configuration and master table(s)
- Gathers information from end users/customers to assist with the resolution of any issues or future enhancements
What are the requirements needed for this position?
- 1-2 years’ Revenue Cycle Management domain experience
- High School diploma or GED minimum
- 1-2 years’ experience in diagnosing and troubleshooting software and/or customer service on computer systems
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice
What other skills/experience would be helpful to have?
- Entry level experience providing technical support to product support teams, field engineers and technicians.
- Good written and verbal communication skills
- Basic knowledge of the diagnosis and debugging of software
- Basic knowledge of providing technical support to product support teams, field engineers and technicians
- Bachelors’ degree or equivalent certifications preferred
What are the working conditions and physical requirements of this job?
- General office demands
- Remote position
- Must have dedicated workspace with reliable and high-speed internet
How much should I expect to travel?
- Minimal to no travel expected
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
About Us
Careers Transforming the Healthcare System
Who is Change Healthcare? We are a leading technology company inspiring a better healthcare system. Through innovative technology solutions like cutting-edge cloud technology, artificial intelligence, and data insights, we drive better patient outcomes, reduce costs, and create value for our partners.
Positive Impact and Shared Purpose. Through visionary leadership and a culture of collaboration, we share a common purpose to positively impact our communities by creating a stronger, better coordinated, increasingly collaborative, and more efficient healthcare system.
Employee Experience, Cultural Values, and Total Rewards. We celebrate diversity and earn trust with our employees by promoting innovation at every level within the organization. Our teams are agile, and their work is fast paced and engaging. We’re committed to providing competitive compensation that rewards and recognizes performance, offer well-being programs that empower your overall health, and provide learning and development opportunities to accelerate your professional growth.
Find Your Path. Whether you’re ready to make an impact in technology and product innovation or support our mission to inspire a better healthcare system in a variety of career areas, find your path and accelerate your career. What are you waiting for?
Feeling Inspired? Ready to Make a Change? Learn how Change Healthcare can transform your career and apply today!