Job Description
Title: Strategic Insights and Healthcare Solutions, Senior Manager
Location: San Francisco, CA | Chicago, IL | Remote US
JobDescription:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac careJoin Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythms employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About this role:
iRhythm is currently seeking an experienced Sr Manager Strategic Insights & Healthcare Solutions. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
Position Objectives
- Proactively generate strategic insights regarding the needs of the large health system segments of iRhythm business
- Develop actionable solutions, resources/tools and operationalize use across the Commercial Partnerships teams -Customer Experience (CX), Electronic Health System (EHR), and Key Account Management (KAM), and other US commercial functions, to drive faster business and revenue impact within health systems and national accounts
- Use data to evaluate impact of solutions developed on sustainable business growth, account penetration and appropriate utilization of Zio as a long term continuous monitor
Responsibilities:
Strategic insights and solution development
- Proactively align with commercial leadership to identify key needs of field teams (CX, EHR, KAM, Sales) to execute iRhythm strategy efficiently and with greatest impact to iRhythm health system business
- Work cross functionally to develop solutions, resources and tools for commercial teams (CX, EHR, KAM, Sales) that help iRhythm customers achieve the Quadruple Aim
- Partner with commercial enablement, marketing, commercial leadership to ensure field readiness for execution in the field
- Collaborate with Commercial Operations/Business Intelligence to use Salesforce/Tableau and develop KPIs and dashboards to allow for insights on impact of solutions on key performance metrics
- Establish regular cadence of communication with Commercial Leadership to inform leaders of impact of solutions to iRhythm business and customers
About you:
Operational Excellence
- Gather health system voice of the customer input and establish a process of continuous improvement and refinement of existing tools and resources to align with the needs of the customer and commercial teams
- Work with Commercial Leadership to manage pipeline of existing and new opportunities and establish a clear process and roles and responsibilities for proactive, collaborative management of prospective health system opportunities
- Work closely with internal sales and commercial leadership to refine and adjust solutions and insights work as the needs of the IRTC business evolve
Preferred Qualifications
- 5-8 years of experience in a clinical background and/or significant experience working with large health systems in an operational or program management capacity preferred
- Bachelors degree required, Masters Degree preferred in business administration, healthcare administration or related healthcare discipline
- Proven ability to use data effectively to assess business needs and impact of solutions on organizational metrics and revise in a rapidly changing environment
- Deep understanding of the healthcare landscape and the shift from FFS to value based care
- Ability to gain consensus, proactively lead across teams and demonstrate ability to collaborate effectively in a fast paced environment
- Demonstrated ability to adapt quickly and perform at a high level during times of ambiguity