About the Role
Staff User Researcher (Platform)
At Coinbase, our mission is toincrease economic freedom around the world, and we couldnt do this without hiring the best people. Were a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether theyre trading, storing, staking or using crypto. Know those people who always lead the group project? Thats us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in aculturelike ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to ourmission-focused approachto our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. Were a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- Youve got positive energy. Youre optimistic about the future and determined to get there.
- Youre never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. Youre both an active communicator and an eager listener – because lets face it, you cant have one without the other. Youre cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. Youre not looking for a boring job.
- You have a can do attitude. Our teams create high-quality work on quick timelines. Owning a problem doesnt scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. Were stronger together, and youre a person who embraces being pushed out of your comfort zone.
We are looking for a self-motivated Researcher who thrives working in a fast-paced startup environment, with full autonomy and ownership. You are comfortable dealing with ambiguity, able to think through complex challenges, and are able to align cross-functional teams around your research in order to launch successful products. Knowledge and past experience working on research for Platform products and Internal Tools are value-adds for this role.
Our Platform UXR Lead encompasses partnering with XFN teams across Coinbases core Platform Products and tooling, Design Systems and Specialists (Content, Illustration + Iconography, Motion, Visual Design) to conduct internal and external user research.
What youll be doing:
- Leading the UX Research function for our Platform Product Group, working in close partnership with the Design and Product teams – from large foundational and generative projects to evaluative, tactical, and investigative quick wins
- Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
- Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
- Partner with other researchers on larger strategic research initiatives and internal team processes
- Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team
What we look for in you:
- 7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders
- Experience scaling UXR so that a variety of stakeholders can conduct effective and valuable research under your guidance
- Experience in Design Systems UXR
- Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.)
- Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research
- Easily communicates complex concepts, with ability to influence strategy and decision making
- Can successfully manage project prioritization and multiple stakeholder relationships independently
- Experience with both moderated & unmoderated testing
- Collaborative attitude, team mentality, and humility
- A learners mindset, seeing feedback as a chance to grow
- Interest in crypto or financial products
Nice to haves:
- Research experience working with Internal Tooling or other platform products
- Research experience in working with/in Marketing
- Research experience in working with/in Accessibility
- User and familiarity with Coinbase products