Job Description
Title: Staff User Experience Researcher
Location: United States
Who We Are
Babylist is the leading digital destination for growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectul, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn more about Babylist’s registry options, editorial content and more, visit www.babylist.com
Our Ways of Working
We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees.
We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.
What the Role Is
Babylist is looking for a Staff UX Researcher to join our product team! In this role, you will take a comprehensive view of Babylist’s user experience landscape, establishing yourself as the go-to expert on our users, their pain points, and their needs.This person should demonstrate a strong capability to develop and execute a robust research plan, prioritizing the identification and resolution of user pain points. Their work should directly influence product development and design choices, ensuring a user-centric approach.
Additionally, we’re looking for someone who can effectively evangelize and advocate for our users within the organization, showing how user insights drive our strategic direction and growth. This role will set the foundation for scalable, user-focused initiatives.
Who You Are
- You excel at taking a holistic view of the organization’s research landscape by proactively identifying and understanding the bigger picture, including roadmaps, initiatives, metrics, and user pain points across the company
- You initiate and lead high-impact research efforts that align with the business’s overarching goals and user needs, driving meaningful changes in the user experience and contribute to business success
- You play a pivotal role in collaborating with cross-functional teams, product managers, designers, and engineers, leveraging their insights to guide decision-making and ensure that user research informs the development of products and services
- Effectively communicate user research findings and their strategic implications to leadership by leveraging in-depth user research and data-driven insights to inform strategic decisions and make informed “bets” that align with the company’s long-term vision
- You are adept at establishing scalable research methods and frameworks that can be applied across multiple teams and projects
How You Will Make An Impact
- Data-Driven Advocacy:Be a fervent advocate for a data-driven approach to enhance customer experience. Utilize both qualitative and quantitative research methods to gain insights into our customers’ needs
- Strategic Influence: Play a pivotal role in shaping the user experience, influencing our business strategy, and contributing to the overall success of the company
- Empathy Champion: Promote empathy for our users within the organization. Employ research methods to develop deep insights into our users’ priorities, effectively represent their perspectives, and ensure our collaborators comprehend their needs
- Enhancing the Parental Journey: Support the growing number of new parents who rely on Babylist by improving their experience in preparing for their baby. This includes enhancing our existing registry, content, health, and eCommerce offerings
Why You Will Love Working At Babylist
- We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
- We build products that have a positive impact on millions of people’s lives
- We work at a sustainable pace which means work/life balance is a real thing here
- We believe technology and data can solve hard problems
- We believe in exceptional management
- We are an antiracist organization and doing the work to support differences of all kinds
- We offer competitive pay and meaningful opportunities for career advancement
- We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
- We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning
