Job Description

Title: Staff Product Manager, Data & Applications

Location: Remote – US

See yourself at Twilio

Join the team as our next Staff Product Manager

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position will help define, shape and execute the core foundational services strategy at Segment. Segment is the world’s leading Customer Data Platform. 25000+ businesses trust Segment to collect, clean and activate their data at unprecedented scale. Our customers have come to rely on us to power some of their most mission critical business goals and it is important that we continue to build & improve Segment’s core pipeline services & features that can scale to meet their needs reliably. This product lead will help us achieve that.

This leader will collaborate closely with engineering, UXR & GTM teams to build scalable solutions for some of our largest enterprise customers. Someone with a strong technical product management background and prior experience building large scale enterprise platform services will be a perfect fit for this role.


In this role, you will:

  • Own the vision and roadmap for multiple products & services.
  • Work closely with customers, understand their unique requirements, quickly absorb their nuanced interpretation of various scale, reliability & security requirements and guide the team to build a strong roadmap and vision.
  • Lead the solution brainstorming, implementation, and ongoing monitoring of all major new products and features, in the enterprise foundational services space to ensure security, scale, reliability and trust concerns are addressed.
  • Manage cross team partnership with architects, engineering leads, Professional Services, legal and other internal stakeholders to build scalable solutions across the Twilio Data and Applications group.
  • Mentor and guide PMs in the team and help uplevel product craft for the entire organization.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Platform first mind set with a strong commitment to scalability, security, resiliency, and stability.
  • Exec presence and highly comfortable presenting very complex technical solutions to a large audience
  • Ability to connect the dots and clearly articulate the why’ and the what’ and tie them back to business goals and priorities.
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to develop effective relationships and partnerships with internal/external business partners at all levels of the organization
  • Lead by example and models a passion for the business as well as demonstrates a proactive and solution-oriented style
  • Analytical, with strong problem-solving abilities and creative resolution skills
  • Track record of working on high-throughput, low-latency, and highly available distributed systems