Job Description
Staff Machine Learning Engineer (VoiceAI)
locations
US CA Remote
time type
Full time
job requisition id
JR106719
Ready to be a Titan?
This is a critical role for the next phase of ServiceTitan’s growth. We are sitting on an incredibly rich set of functionality and customer use cases that ServiceTitan will need to continue to enhance, build anew and scale 10X. For this upcoming phase of our continued growth, our data assets (including customer data, transactional logs and externally procured data from partners and web) will need to be productively harnessed to deliver tremendous incremental value to our customers using Analytics, Recommendations and automation and IoT oriented AI solutions. As an initiation of ServiceTitan’s commitment to advancement in data and AI, we recently launched our Analytics and AI products:
Titan Intelligence (https://www.servicetitan.com/blog/titan-intelligence-announcement) As we continue to build our Data and ML capabilities to deliver the promise of helping our customers unleash the power of their data and bring the trades industry at AI parity with other technology enabled industries, we seek to add a Staff Machine Learning Engineer with deep technical expertise in Machine Learning, ML Infrastructure, productionalizing ML workflows and Deep Learning approaches including Large Language Models and Generative AI. This hands-on role will blend a passion for ML and AI with the engineering rigor required to implement a machine learning platform to power the data and AI initiatives at ServiceTitan. Staff MLE will be a key contributor to the technical vision and product roadmap by building ML based product offerings to add significant customer value. This role is for a strong ML practitioner who will build state-of-the-art ML solutions and ML infrastructure @ ServiceTitan.
What you’ll do:
- Implement Machine Learning algorithms for Voice AI, Generative AI, Large Language Models, clustering, classification problems, Natural Language Processing problems etc.
- Collaborate with the product team to discover and develop novel applications of cutting edge Machine Learning algorithms to drive customer value
- Develop end-to-end ML workflows for batch, real-time and near real-time use cases
- Key contributor to the development of ServiceTitan AI platform including training platform, inference platform and model monitoring systems
- Collaborate effectively with cross-functional teams, engineers, Product Managers, customers, and partners
What you’ll need:
- Advanced knowledge of Machine Learning methods and algorithms across traditional ML methods and Deep Learning theory and techniques.
- Experience developing and deploying large scale Machine Learning applications
- Expertise in Machine Learning frameworks such as TensorFlow, PyTorch
- Ability to write high quality code in Python, C++ or Java
- Experience building ML platform to support ML lifecycle across teams and projects
- Ability to empathize with our users and champion their experience.
- Strong communication skills
- High EQ and a strong inclination to build a highly effective, diverse team where all members feel respected, included and can bring their whole self to the job.
- 5+ years of relevant experience
- BA/BS Computer Science or a related discipline. MS/PhD is highly desirable