About the Role
Title: Staff Engineer, Applications
Job Description:
Location: US – Remote
Job Summary:
The Senior Applications Engineer will be responsible for providing engineering consultation and technical support to customers and trusted partners, integrating Sierra Wireless WWAN modules, and helping commercialize a variety of customer platforms. These platforms span from handhelds/notebooks to fixed wireless systems utilizing cutting-edge cellular and connectivity technologies, including LPWA (CAT-M1/NB1), LTE/4G, 5G. The scope includes offering technical leadership in supporting and facilitating all aspects of support and services that customers may need to successfully launch products in their desired markets.
Responsibilities:
- Utilizing technical and leadership skills, you will lead efforts to resolve complex customer issues.
- Serving as the primary technical liaison with the customer, you will build trust and relationships to ensure an excellent customer experience.
- Identify methods to understand use cases, replicate, debug, and determine the root cause of issues.
- Your well-developed debugging skills combined with creativity will enable you to achieve a deep understanding of the root cause of complex issues and consider expeditious solutions with long- and short-term goals in mind.
- Your customer management and communication skills will ensure timely and accurate responses, ultimately resulting in satisfactory customer acceptance of technical resolutions.
- You will have the capability to utilize and influence various disciplines and cross-functional teams internally and externally to accomplish goals.
- Your high level of technical competency and forward-thinking will allow you to align customer design requirements with Semtech product feature sets, architecting solutions and proposals to meet customer application needs.
- You will have the ability to acquire a complete understanding of customer use cases and grasp end-user application architecture to instill product improvements into development teams.
- Document unique solutions and resolutions to contribute to the company’s knowledge base, application notes, or technical note publications.
- You are an individual who gains great satisfaction from seeing things through to the end and achieving closure.
Minimum Qualifications:
- Minimum of a bachelor’s degree in electrical engineering, computer software engineering.
- 4+ years of related industry experience in wireless technologies & embedded systems, customer-facing roles, and/or supporting technology integration.
- Experience in embedded Linux is a must, software development using C++ and C programming is a plus.
- Understanding and in-depth knowledge of various wireless technologies (LPWA (CAT-M1/NB1), LTE/4G, 5G is mandatory.
- Past customer-facing & cellular/wireless platform/device design or support experience will help you elevate in this role.
- Outstanding verbal & written communication skills.
- Strong capability to initiate collaboration and bring together various engineering disciplines to resolve complex issues.
- Knowledge of wireless communication systems and associated carrier certification requirements is a plus.
- Previous experience in product design and technology integration is an asset with the ability to decipher complex system-level issues to specific root causes by identifying means to replicate and debug issues.
- A good understanding of product development aspects; functional knowledge of hardware and software, and RF is an asset.
- Knowledge of the telecom environment, wireless network architecture, and IoT solutions is a plus.
- Previous Technical Account Management experience is a plus.
- Ability to travel to customer sites as needed (occasionally).