Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The xtraCHEF by Toast product line is centered around the restaurant backoffice. Through products like the AP Automation, Inventory, procurement and bill payment, we help restaurant operators manage their food cost and improve productivity.

This role requires a unique blend of technical and interpersonal skills as you will support our clients in a variety of ways including – software configuration, product training, problem resolution, and act as a liaison when it is necessary to escalate issues to other team members

About this roll* (Responsibilities) 

  • Maintain in-depth understanding of company technology, products, and services
  • Communicate via phone and email to fully understand, troubleshoot, and resolve customer issues
  • Assist with developing instructional content for training and user guides
  • Assist the product development team with testing new product features and creating specific test cases
  • Conduct system configuration activities at the direction of senior team members
  • Ensure customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
  • Demonstrate a positive attitude and respect for coworkers and maintain cooperative working relationships

Do you have the right ingredients*? (Requirements)

  • 4 – 5 years on application support with experience in managing the queue\prioritizing
  • Exceptional verbal, written and presentation skills
  • Demonstrated ability to articulate technical concepts in effective ways
  • Strong passion for technology, innovation and product development
  • Highly organized and able to manage multiple issues and multi-task in a fast-paced environment
  • Understanding of iOS & Android apps and experience within a SaaS environment